Equality and Diversity Impact Assessments

Equality Impact Assessment challenges the assumption that policies or services affect everyone in the same way. The assessment gives us an opportunity to identify negative or adverse impacts and prompts us to redesign our services to meet user needs, making sure that different groups are served fairly. For example – how do our policies, practices and services affect:

  • Older people/younger people
  • Carers
  • Women/men
  • People with a disability
  • Minority groups
  • People of different faiths and cultures
  • People of differing sexuality
  • People with less access to technology and communications
  • People with English as a second language

For example: A policy that states the Association will only accept complaints in writing could have a negative impact on people who cannot write, people with learning disabilities, people who do not use English as their first language and sign language users. We would use the assessment to identify ways to minimise the impact on those groups and ensure we have various ways for people to make their complaints known.

We use equality impact assessments (EIAs) in many ways including:

  • helping to meet our business objectives
  • taking into account the needs, circumstances and experiences of those who are affected by our policies and practice
  • identifying actual and potential inequalities of outcomes
  • identifying whether we are excluding certain groups and individuals from any of our services and helping identify both direct and indirect discrimination
  • ensuring equality and diversity is at the heart of our policies and practices