Resident Involvement In Property Services
Estuary Housing Association is keen to ensure we provide a service that is led by the standard of service expected by our residents.
- Being part of a panel who select and/or monitor contractor performance.
- Carrying out joint inspection of works with our surveyors to ensure the agreed standards are met.
- Agreeing materials that are to be used in residents homes.
- Working with repairs staff to learn from complaints and increase the level of service provided.