Awards and Accreditations - NHF "Ambition to Deliver"

NHF An Ambition To Deliver logoNHF "An Ambition To Deliver"

We have signed up to An Ambition To Deliver, an initiative from National Housing Federation to help change and improve the housing sector over the next 20 years.

CIH Charter for Housing Equality and Diversity pink logo stamp CIH Charter for Housing / Equality and Diversity

We are a member of the CIH Charter for Housing Equality & Diversity.

The UK is an increasingly diverse and tolerant place to live. However, equality and diversity challenges still remain in society and they affect housing in particular ways. CIH believes that housing providers play a key role in promoting equality and diversity in their homes and communities. CIH Charter for Housing 

CSE - Customer Service Excellence logoCustomer Service Excellence Award

We're proud that we're one of the first Registered Providers to retain our Customer Service Excellence award. We were also amongst the first of the Housing Associations to obtain the Customer Service Excellence award during 2009 and we've retained the award at each annual inspection, year on year since.

The CSE Inspector consistently congratulates us on the quality of our CSE submission and the continual improvements made.

Customer Service Excellence website

Disability Confident Logo Disability Confident Employer

We’re delighted to have been awarded level 2 Disability Confident Employer status by the Department of Work & Pensions. This means we have demonstrated that we’re taking positive action to attract, recruit and retain disabled people. 
This includes a Job Interview Guarantee Scheme, where we have committed to offer every disabled candidate an interview, provided they meet their skills and experience meet the minimum criteria for the role.

  In Business For Neighbourhoods black and white logo

In Business For Neighbourhoods

Where you see the 'iN business for neighbourhoods' logo, you will find a housing association that has made a set of promises – to customers, neighbourhoods and excellence.

 By displaying the iN business for neighbourhoods logo, we are promising to do everything we can to improve our neighbourhoods.

Mindful Employer Logo Blue Mindful Employer Charter

We have been a signatory of the Mindful Employer Charter for Employers who are Positive about Mental Health since 2011. The charter is a voluntary agreement seeking to support employers in working within the spirit of its positive approach. 

The Charter is one element of the ‘Mindful Employer’ initiative which is aimed at increasing awareness of mental health in the workplace and supporting businesses in recruiting and retaining staff. 

A wide range of employers from all over the UK are involved in the initiative which gives businesses and organisations easier access to information, practical support, training, networks and assistance from other employers. 

Mindful Employer is a UK-wide initiative run by Workways, part of Devon Partnership NHS Trust. More information can be found at

Quality Assured Scrutiny blue logoQuality Assured Scrutiny

We have received the national award for Quality Assured Scrutiny. The award is presented on behalf of TPAS, CIH and Housemark. We are very proud of our resident Scrutiny panel and The Customer and Community Engagement team for achieving such a prestigious award.

Respect Standard For Housing Management logoRespect Standard For Housing Management

We are signed up to the Respect Standard for Housing Management. In signing the Respect Standard we are making a visible commitment to residents and other interested parties. We are committing to doing all we reasonably can to provide good services to tackle anti-social behaviour and create a culture of respect.