FER AGM and Big Day Out 2018
*REGISTRATION FOR THIS EVENT IS NOW FULL* If you would like to be added to our waiting list please call 0300 304 5000 to speak to the Customer and Community Engagement Team as we frequently have spaces available at the last minute.
The Federation of Estuary Residents invite you to join them in Southend for their AGM and Big Day Out, 8 September 2018.
The is a free event open to all Estuary residents. You will be able to take part in the AGM by voting in new members of the FER and understand more about what the FER does for residents. Then, you can enjoy a fantastic free day out in Southend seafront with each household attending receiving TWO free Adventure Island ride wristbands and TWO free meal vouchers (1 adult and 1 child.) That is worth over £60 per household! Please read the FER AGM and Big Day Out Terms and Conditions.pdf [pdf] 159KB for this event.
Saturday 8th September from 10am to 11.30am.
Sands by the Sea Restaurant, Adventure Island, Western Esplanade, Southend-on-Sea SS1 1EE
How do I register:
Registration is now closed. All residents should have recieved confirmation of their booking and further information about the event. If you are unable to attend please let us know so that we can allocate your space to someone on our waiting list. We will also ask you to confirm you will still be attending the week before the event so that no spaces go to waste.
Estuary Residents are invited to join us from 10am for refreshments and to meet the committee before the AGM begins. There will be a short meeting from 10.30am to 11.30am where you can find out what the FER have been up to over the last year before you have the opportunity to vote new members of the committee in. Once the voting is over, you will be able to speak to members of Estuary staff who will be attending, and to the FER Committee who are able to raise any issues for you and can provide advice to residents. Following the meeting, you will be able to collect your free Adventure Island vouchers and then enjoy the rest of your day on Southend Seafront.
Who are the FER and how can I get involved with them:
The Federation of Estuary residents is a committee currently made up of 6 residents from across Estuary stock. All Estuary residents a members of the FER and the committee works hard to represent the interests of residents across Estuary.
The FER meet every two months and approve policies and procedures that directly effect residents most recently they approved the Anti Social Behaviour policy and procedure review which had been updated by the resident scrutiny panel, ERSRP. They have also been heavily involved in discussions around residents being asked to pay rent by Direct Debit and Standing Order, and thanks to their input Estuary will be reviewing their stance on asking residents to be in a months credit with rent.
This is just a small amount of the work they do, they also review Estuary's performance and attend meetings with staff from across the organisation to ensure residents remain the focus of Estuary. Over the next few months the FER committee will be involved in selecting the new repairs and maintenance contractor.
Does this sound like something you would be interested in? If so, contact the Customer and Community Engagement Team on 0300 304 5000. We are able to answer any questions you may have and can put you in touch with the FER committee to explain further what they do. You can also visit the FER webpage for more information.
FER AGM and Big Day Out 2017
This year we had 40 households attend and each recieved two Adventure Island ride wristbands plus one adult and one child meal voucher. On the day, additions to the constitution were agreed and residents voted for two new members to join the committee.
This event meets the following priorities from the Customer and Community Engagement Strategy: Become a better landlord, Know our customer, Use data to inform our decisions, and Broaden resident engagement.
24% of attendees said that they were interested in getting involved with Estuary after attending.
Residents enjoyed learning more about the FER and enjoyed the Resident Involvement video that was shown. They also felt that there were good value rewards for attending the event. For 2018 attendees wanted to hear more from residents about what their involvement means to them.