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Consulting with Residents

We are always working hard to ensure the services we provide to residents are at a high standard. Consulting with residents plays a big part in this as you can help us to get things right.

We regularly consult with My Digital Voice, our digital survey group, to give us regular feedback. However, we occasionally need to get feedback from all residents. We award points for the surveys you take part in. Each survey will earn you around 10 points, depending on its length. 100 = a £10 shopping voucher. You will also be entered into a quarterly prize draw to win an Amazon Kindle!


Housing Green Paper Consultation - A New Deal for Social Housing

A New Deal for Social Housing

The Government published the Social Housing Green Paper, A New Deal for Social Housing, in August 2014. We put together a response to this consultation with the Federation of Estuary Residents and used feedback from our residents.

The green paper sets out 5 core themes:

  • Tackling stigma and celebrating thriving communities
  • Expanding supply and supporting home ownership
  • Effective resolution of complaints
  • Empowering residents and strengthening the regulator
  • Ensuring homes are safe and decent

Residents were able to take part in the full government consultation (68 questions long) on the gov.uk website. Estuary also put together a reduced version of the consultation for residents that was just 18 questions long, to gather your feedback and influence our answers. It was emailed out to every household that we held an email address for.