Coronavirus

Coronavirus

Coronavirus items floating on a blue bubbly backgroundAs the Government changes guidance for COVID 19, we need to adjust the way we do things. COVID-19 numbers in South Essex are on the rise so please remain extra vigilant. The good news for us is we’ve learned from the spring lockdown so if we work together, we’ll keep each other safe.

Please ensure you obey the rules:

  • you can only meet up with 6 people at a time either indoors or out of doors
  • they can be from multiple house holds
  • you need to stay 1 metre apart (plus)

 

Staying in Touch

We cannot give personal advice so if there are any concerns about health or what to do, please consult the NHS website https://www.nhs.uk/conditions/coronavirus-covid-19/common-questions

To make it easier for our people to work effectively, please avoid phoning our call centre. If you can, please use one of the other ways of communicating with us:

If you have to speak to someone, our core hours for telephony are Monday to Friday 10am-4pm. Social media hours are Monday to Friday 9am-5pm.

 

Staying Safe

Here are some ways which could help you feel safe:

  • Download the Covid app so you’re made aware if you’ve been in contact with someone who has tested positive. 
  • Flu Jab - If you qualify for a free a flu jab PLEASE go to your GP. The flu jab is free for people most at risk. You’ll get a letter from your GP if that’s you! The government’s giving free jabs to: 
    • all children aged two to ten (but not eleven years or older) on 31 August 2020
    • those aged six months to under 65 years in clinical risk groups
    • pregnant women
    • those aged 65 years and over
    • those in long-stay residential care homes
    • carers
    • close contacts of immunocompromised individuals
    • health and social care staff employed by a registered residential care/nursing home, registered domiciliary care provider, or a voluntary managed hospice provider.

 

Looking after our Neighbours

Please look out for your neighbours. We’re calling round everyone we know who might be isolating or vulnerable. If you think there’s anyone who needs a call from us, please get in touch with us at info@estuary.co.uk, on 0300 304 5000 or on our Facebook page

 

#Plantopay

Our #PlanToPay campaign means we commit to:

  • Helping everyone keep their home
  • Giving the advice and support people need who are struggling with income
  • Guiding those who are struggling through the maze of benefits and government help available.

Our advisors are available at info@estuary.co.uk, on 0300 304 5000 or on our Facebook page

We DO expect you to pay your rent where you can so we can provide the services you expect, but if you’re struggling there are ways we can help you. Please contact us for help.

 

Keep communal areas clear

Please don’t leave shoes, bikes, chairs and anything else in the communal areas because:

  • Our cleaners cannot clean properly with stuff in the way (that could risk COVID 19 infections)
  • Keeping things in communal areas is also a fire risk – both because they could set on fire, but also because they block escape routes.

Sorry, but we will have to remove stuff we find in the communal areas without notice.

Don’t leave any rubbish around

Rubbish left ANYWHERE outside of the bin area is a fire risk, looks terrible and attracts rats. You must put your rubbish in the bin stores, nowhere else. To keep you safe, we have to have zero tolerance of dumping rubbish. We will track down anyone who does this and charge them the full removal fee which can be hundreds of pounds.

 

Parks and Playgrounds

Our playgrounds are open.

When using playgrounds and areas on our estates please follow this advice to help prevent the spread of Covid-19:

Do not visit the playground if you or a member of your household has Covid-19 symptoms or have been told to self-isolate.

Before visiting a playground please:

  1. Try to visit at a time when the playground is likely to be quieter. Playgrounds tend to be busier mid-morning and mid-afternoon
  2. Only one adult should accompany a child into the play area, this gives more room for others to enjoy the space
  3. Be aware that food and drink must not be consumed in the playground
  4. Make sure you have hand sanitiser and antibacterial wipes with you.

When you arrive at the playground:

  1. Do not enter if the playground is busy, either queue outside the area or come back another time
  2. Remind children not to touch their faces, and to sneeze or cough into a tissue or the crook of their arm
  3. Remind children not to put their mouths on the equipment
  4. When you enter the area sanitise your hands, and re-sanitise after using each piece of equipment
  5. We recommend that you wipe the equipment with an antibacterial wipe before and after use
  6. There maybe signs on the equipment advising how many people can use it at one time; if there are no signs then this is single person use only.
  7. Take all litter home with you; it is important that used wipes or tissues are not left on the ground where another child could pick it up
  8. Do not stay in the play area after you have finished playing; leave the area and let someone else come in.

We are carrying out regular inspections of play areas, but if you have a concern about the Covid safety of the area, or a piece of equipment, please contact us.

Repairs to broken equipment should be reported on the Repairs line, 0300 304 5000 option 1 or 0808 169 1969.

 

Parks and Playgrounds

Our playgrounds are now open.

When using playgrounds and areas on our estates please follow this advice to help prevent the spread of Covid-19:

Do not visit the playground if you or a member of your household has Covid-19 symptoms or have been told to self-isolate.

Before visiting a playground please:

  1. Try to visit at a time when the playground is likely to be quieter. Playgrounds tend to be busier mid-morning and mid-afternoon
  2. Only one adult should accompany a child into the play area, this gives more room for others to enjoy the space
  3. Be aware that food and drink must not be consumed in the playground
  4. Make sure you have hand sanitiser and antibacterial wipes with you.

When you arrive at the playground:

  1. Do not enter if the playground is busy, either queue outside the area or come back another time
  2. Remind children not to touch their faces, and to sneeze or cough into a tissue or the crook of their arm
  3. Remind children not to put their mouths on the equipment
  4. When you enter the area sanitise your hands, and re-sanitise after using each piece of equipment
  5. We recommend that you wipe the equipment with an antibacterial wipe before and after use
  6. There maybe signs on the equipment advising how many people can use it at one time; if there are no signs then this is single person use only.
  7. Take all litter home with you; it is important that used wipes or tissues are not left on the ground where another child could pick it up
  8. Do not stay in the play area after you have finished playing; leave the area and let someone else come in.

We are carrying out regular inspections of play areas but if you have a concern about the Covid safety of the area, or a piece of equipment, please contact us.

Repairs to broken equipment should be reported on the Repairs line, 0300 304 5000 or 0808 169 1969.

Useful Links

The below give links to information which will all open to external sites.

Whilst we do our best to ensure the detail is correct and only link to official, respected or impartial sites, we cannot be held responsible for external sites or their content. We always recommend you fully check information with relevant bodies before accepting the detail as fact.

These links will be reviewed and added to regularly, so please do check back.

Looking After You and Your Family

COVID-19 - Getting Tested

Government guidance on coronavirus testing, including who is eligible for a test and how to get tested.

Food Bank - Trussel Trust

We're now registered with the Trussel Trust to create Evouchers for Estuary tenants in need.

This means that, after a consultation, we're able to issue a code which you can take, along with your ID to the food bank to collect your parcel. We don’t have to send vouchers out in the post and you'll get a code the same day.

Please note that the same rules apply as they always have – no more than 3 vouchers in any 6 month period and checks will be carried out in accordance with this.

Looking after yourself & family if you have to stay at home with confirmed or possible infection

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

Mental Health - Supporting Children and Young People's Mental Health and Wellbeing

https://www.gov.uk/government/publications/covid-19-guidance-on-supporting-children-and-young-peoples-mental-health-and-wellbeing

Repeat Prescriptions

You should only order what you need, when you need it and you can now order repeat prescriptions via the NHS App. 
Visit nhs.uk/app to find out how.

Social Distancing

https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

What's On In Your Area - Estuary Website

The What’s on in your area section on our website has the details of our Local Authorities, food banks etc which may help as a first point of call for help
https://estuary.co.uk/whats-on-in-your-area

Local Authority Specific Coronavirus Information

Essex County Council

Essex County Council updates including Essex council services like waste and recycling services
https://www.essex.gov.uk/news/coronavirus

Barking

https://www.lbbd.gov.uk/coronavirus-covid-19

Redbridge Facebook community group

https://www.redbridge.gov.uk/news/march-2020/council-volunteer-network-launched-to-support-redbridge-community-through-covid-19/

Suffolk

https://www.suffolk.gov.uk/council-and-democracy/council-directorates-services-and-senior-officers/directorates/public-health/coronavirus/

The Havering Daily - Online Newspaper

https://thehaveringdaily.co.uk/covid-19-community-support-page-bringing-the-community-together/

Looking After Workers

Coronavirus: advice for employers and employees

https://www.acas.org.uk/coronavirus