Customer Service (Non-Repairs Telephone Calls) - 2019-20

 

Performance Indicators 2019-20
Back to Menu Performance
Indicator
April-
July
2019
July-
September
2019
October-
December
2019
January-
March
2020

Year
to
Date

Target How
Are
We
Doing?
2018/19 End
of Year
Performance
Customer Service (Non-Repairs Telephone Calls)
Customer
Services
Telephone
Calls

Calls Dealt
With at First
Point of
Contact

4,154 5,408     9,922 50% Worried Face 15,928
46% 48%     47% 47%
Callbacks
Made On Time
 
Back to Menu Performance
Indicator
April-
July
2019
July-
September
2019
October-
December
2019
January-
March
2020
Year
to
Date
Target How
Are
We
Doing?
2018/19 End
of Year
Performance

Customer Service (Non-Repairs Telephone Calls) - 2018-19

Performance Indicators 2018-19
Back to Menu Performance
Indicator
April-
July
2018
July-
September
2018
October-
December
2018
January-
March
2019

Year
to
Date

Target How
Are
We
Doing?
2017/18 End
of Year
Performance
Customer Service (Non-Repairs Telephone Calls)
Customer
Services
Telephone
Calls

Calls Dealt
With at First
Point of
Contact

4,498 4,764 TBA 4,326 13,588 50% Worried Face  
48% 48% TBA 43% 45%
Callbacks
Made On Time
 
Back to Menu Performance
Indicator
April-
July
2018
July-
September
2018
October-
December
2018
January-
March
2019
Year
to
Date
Target How
Are
We
Doing?
2017/18 End
of Year
Performance

 

 

Happy Face = meeting current target Worried Face = within 10% of meeting current target Sad face = not meeting current target by 10% or more