Customer Service (Non-Repairs Telephone Calls)

Performance Indicators 2018/19
  Performance Indicator April-June 2018 July-September 2018 October-December 2018 January-March 2019 Year to Date Target How Are We Doing?

2017/18 End of Year Performance

Customer Service (Non-Repairs Telephone Calls) Back to Menu
Central Services Telephone Calls Calls Dealt With at First Point of Contact 4,498 4,764 TBA TBA 9,262 50% Worried Face  
48% 48% TBA TBA 48%
Callbacks Made On Time  
Happy Face = meeting current target Worried Face = within 10% of meeting current target Sad face = not meeting current target by 10% or more