Become one of our Estate Block Street Reps!

Let us know what you think of your recent cleaning and/or gardening service by clicking one of the links below....you could win a £10 shopping voucher!

Estate Block or Street Rep logo

The views of our residents are very important to us and the EBS Reps scheme has proven itself to be an effective way for Estuary Housing Association to find out what customers think of the services we provide for you and your community. You can find out when Estate Officer Estate Inspections take place by contacting us on 0300 304 5000.

We ask our EBS Reps to complete a monthly inspection of the immediate area they live in to monitor the cleaning, gardening and communal services they receive, as well as feeding back issues within your community to Estuary.

Being an EBS Rep should not take up too much of your time each month, but in order for it to be an effective and reliable way of measuring our services we need you to complete the inspections regularly.

To encourage you and the other EBS Reps to send in a form each month, we arrange a monthly prize draw. Everyone who sends in a form over the course of the month will be entered into the prize draw for the chance to win a £10 shopping voucher. Winners will be notified directly and will also be announced on the Estuary website and Estuary News.

Being involved requires only a minimum amount of involvement. Anyone (not just a signed up EBS Rep) can complete an online estate inspection form. You can give us your feedback whenever is convenient for you by using the links above. Alternatively, email your feedback to EBS.Reps@estuary.co.uk, but please ensure any issues or urgent communal repairs are raised by calling 0300 304 5000.

To find out more about how you can become the EBS Rep for your area, please contact the Customer and Community Engagement Team on 0300 304 5000 or email EBS.Reps@estuary.co.uk