Federation of Estuary Residents

The Federation of Estuary Residents was founded in 1999 and is made up of Estuary Housing Association residents who are keen to work on your behalf. FER give advice and support, and liaise with Estuary on matters that may concern you. The FER ensure that you, as residents, are at the forefront of everything Estuary does.

The FER currently meet 6 times a year throughout Estuary stock. Have a look at the events calendar to find out when the next meeting is.

If you are an Estuary Resident, you are automatically a member of the FER and can attend a meeting to raise issues with the FER or to understand more about what they do. If you would like information on this, please contact the Customer and Community Engagement Team by emailing Involvement@Estuary.co.uk or call 0300 304 5000.

How do Estuary Support Us?

As well as this page, we also have a dedicated page in Estuary News
Estuary promote the Federation of Estuary Residents wherever possible
Estuary listen to and implement many of our ideas and suggestions, taking on board our recommendations for policy improvement where necessary.

If you would like support or advice from the Federation of Estuary Residents then please see our contact details which are below. Alternatively, if you would like to join the Committee of the Federation of Estuary Residents, please get in touch as we are always looking for new members. Download our leaflet for more information. FER Leaflet.pdf [pdf] 1MB

How Can I Get Involved?

The FER meets bi-monthly at locations throughout Estuary stock. Please contact the Customer Engagement Team on 0300 304 5000 for more information.

To find out when the next meeting is, please take a look at our calendar. If the FER sounds like something you would like to get involved with, you can register your interest by filling in the short form below (Just a name, address, contact number and email) and a member of the Customer Engagement team will contact you. You can also telephone 0300 304 5000 and ask to speak to the Customer Engagement team, or email involvement@estuary.co.uk to register your interest.

FER Registration of Interest Form

Meet the Federation of Estuary Residents

Lynda Buckley, Chair of the Federation of Estaury Residents Meet the Chair of the Federation of Estuary Residents, Lynda Buckley

Lynda has been involved with the FER for 7 years and Chair since 2016.

‘I think the best part of being on the FER is being able to ensure residents have a good quality of life in their homes. We work closely with Estuary to hold them to account of the services they deliver.

In my time with the FER I have learnt a lot about how Estuary is run, the different policies they have and how they review these. I have also been able to complete a Chartered Institute of Housing qualification which has given me more confidence and helped me understand the ins and outs of how a Housing Association works.

I would love to see more residents join us on the FER. I feel that residents should have a voice on how Estuary is run as this has an impact on us all and who better to provide this voice than residents themselves!’

Liz Masfield, Vice Chair of the Federation of Estaury Residents

Meet the Vice Chair of the Federation of Estuary Residents, Liz Mansfield

Liz joined the FER in 2016 and has really let her mark and worked hard in the two years she has been involved.

‘I have loved meeting new people, residents from all over Estuary and many Estuary staff as part of the FER. I really feel heard by Estuary and I love being able to make sure that Estuary is efficient and working for the benefit of residents.

Working with the FER and Customer and Community Engagement Team has helped me to grow personally. I have learnt how to be an effective part of a team and committee, how to act in meetings, and how to get my point across. The free training I have completed, as well as my getting experience of being in an office environment, has given me the confidence to think about the career I want to get into and start looking for a job now the kids are all in school.

I think the FER is a great opportunity for learning, meeting new people, and networking. No day, event, or meeting is ever the same and I really believe that the FER has opened a lot of doors for me and can do the same for others.’

Interested in joining the FER? Email the Customer and Community Engagement Team at involvement@estuary.co.uk Don’t forget to register to attend the AGM on 8^th September!