FER Title Page

What is the Federation of Estuary Residents (FER)?

The Federation of Estuary Residents was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf. The FER are the voice of their fellow residents, and volunteer to make sure Estuary is listening and making positive changes.


The main focuses for the FER this year:

  • To assist in embedding the New Repairs Contract with Axis
  • To be involved with the development of the new Customer Services Strategy
  • Work with us to implement and hold us to account in the implementation of the new Complaints policy
  • Work with us to implement the new Social Housing Charter
  • To promote the  #PlanToPay campaign to residents that may need some support with rent payments
  • To promote the new #SafeToSay safeguarding campaign – The FER Chair is a Safeguarding Champion and attends Estuary's safeguarding meetings.

 Browse the menu below to meet the FER and find out more about the brilliant work they do!

Photo of FER members

What does the FER do?

As a member of the Federation of Estuary Residents, there are many things that you can get involved in to make sure the views of our residents are considered. Some of these are listed below:

  • Review and approve or decline Estate Improvement Budget applications
  • Be a part of the panel that interviews new staff
  • Judge resident competitions such as Estuary in Bloom
  • Represent residents at Estuary Housing Association's staff meetings (Planned Maintenance meeting, Health and Safety meeting & Services Committee meeting)
  • Be a part of the procurement panel for the new contracts
  • Approve policies and procedures that affect residents
  • Plan the FER AGM and Big Day Out with the Customer Engagement Team
  • Formal meetings (6 per year)
  • Attend Community Days held by Estuary Housing Association, and speak to lots of residents
  • Run the FER Facebook page and interact with other residents
  • Support and advocate for residents that contact us needing help and advice
  • Challenge Estuary Housing Association's staff and hold our Landlord to account
  • Attend the Resident Awards ceremony and other social events for residents
  • Join the annual Tenant Conference ran by TPAS, the Tenants Participation Advisory Service..

Meet the Federation of Estuary Residents

Liz - Chair

Chair: Liz from Westcliff.

Liz joined the FER in 2016 and has served as Vice Chair for 4 years. Liz took over as Acting Chair in September 2020, and became Chair in 2021.


Steven - Acting Vice Chair

Vice Chair: Steve from Southchurch. 

Steve joined the FER in 2018 and became General Officer in August 2020. Steve took over as Acting Vice Chair in September 2020, and became Vice Chair in 2021.


Sarah - Secretary

Secretary: Sarah from Romford.

Sarah joined the FER in 2019 and became Secretary.


Pauline - Scrutiny Lead

Scrutiny Lead: Pauline from Canvey Island.

Pauline joined the FER in 2021 and became Scrutiny Lead.


Lynda - FER member

Committee Member: Lynda from Leigh.

Lynda joined the FER in 2011 & has held a number of Officer roles including 3 years as Chair and a year as General Officer and Deputy Scrutiny Lead. In 2021, she rejoined the Committee.


  Daniel - FER Member

Committee Member: Daniel from Shoeburyness.

Daniel has been involved since 1991 and has enjoyed many years as a Committee Member.


Bob FER Member

Committee Member: Bob from Southend.

Bob joined the FER in 2020.


Louise FER member

Committee Member: Louise from Chelmsford.

Louise joined the FER in 2020.


Michael FER member

Committee Member: Michael from Southend.

Michael joined the FER in 2020.


Donna from Brentwood

Committee Member: Donna from Brentwood.

Donna joined the FER in 2021.


Photo of Pat - co opt member

Co-Opt Committee Member: Pat from Rayleigh.

Pat joined the FER in 2020.


Photo of Gifford co opt member

Co-Opt Committee Member: Gifford from Wickford.

Gifford joined the FER in 2020.


Honorary Members - David Stanistreet and Ron Shadforth.

How do Estuary Support Us?

  • As well as this page, we also have a dedicated page in Estuary News
  • Estuary promote the Federation of Estuary Residents wherever possible
  • Estuary listen to and implement many of our ideas and suggestions, taking on board our recommendations for policy improvement where necessary.

If you would like support or advice from the Federation of Estuary Residents then please see our contact details which are below. Alternatively, if you would like to join the Committee of the Federation of Estuary Residents, please get in touch as we are always looking for new members.

Download our leaflet for more information: FER Leaflet.pdf [pdf] 1MB

Spare Seat at the Table

The Federation of Estuary Residents needs you!

Empty executive chair at a glass desk. Caption reads: We have an empty seat at the table.

If you are interested in becoming an FER Committee Member, please either email the Customer And Community Engagement Team with your name and address, or call 0300 304 5000.

Please note the majority of FER activities take place during working hours

How Can I Get Involved?

If you are interested in becoming an FER member, please use the form highlighted below. You can also express your interest by calling 0300 304 5000 (ask to speak to the Customer and Community Engagement Team), or email the Customer and Community Engagement Team with your name and address.

The FER meets bi-monthly at locations throughout Estuary stock, and encourages other residents to come and observe. To find out when the next meeting is, please take a look at our calendar.

For more information please contact the Customer and Community Engagement Team using the contact details above.

FER Registration of Interest Form

Submit Your Ideas For Estuary News

Do you have an idea for, or have you written an article that you would like to appear in Estuary News? Please submit your idea using this form and the FER will consider your idea/article for publication.

  • We will not share any personal information, or any other information you submit, with any third-party organisations. Please see our Privacy Statement page for further information.
Ideas or Articles For Estuary News

Note: Questions marked by * are mandatory

Contact the FER

Facebook Logo: Find us on Facebook at #Estuary_HA  To contact the FER directly, please visit their Facebook page - @EstuaryResidents

Email icon and link to info@estuary.co.uk  You can also send the FER an email.