Waiting Lists, Lettings and Mutual Exchanges

Waiting Lists

We are pleased to announce that our waiting lists are now open for properties in some areas.

Please note that to apply for these properties, you must be a current Estuary Housing Association tenant who has an urgent need to move due to domestic abuse, medical needs or similar. This is due to coronavirus restrictions.

Please contact us by email to apply..



We can begin to start lettings again and we are working with the local authorities to find the best way to set this up. We are going to be doing as much as we can virtually, so please keep this in mind and support us in this new way of working.


Mutual Exchanges - Now Open.

We are pleased to announce that our Mutual Exchange process reopened on 1st July.


Supporting Social Distancing

Following government guidelines, we are working towards having videos of the homes available for applicants to view. This will keep contact and travel to a minimum. We will send tenancy agreements and other documents electronically where we can, and will discuss this over the telephone.

Please note: due to the coronavirus situation, we can only carry out accompanied viewings if they are absolutely necessary.

Finding A Home

Family outside their Estuary Housing Association homeRented Homes

How you apply for our general needs rented housing will depend on your circumstances and the type of home you are looking for. We have a contract with the Local Authorities (Councils) called ‘nomination agreements’. This means we have to allocate a percentage of our empty homes to people from their waiting lists. You will need to contact your local council's housing department and complete one of their application forms to be nominated by them for one of our properties. The council will explain how their housing register and nominations system operates, as these are all different.

Most councils operate a choice based lettings scheme. Once you have been accepted onto their housing register, you will be advised which property types you can bid on. You can then bid for these types of homes being advertised. The bidder with the highest priority under their scheme will be nominated to us.

We allocate our general needs rented homes from the following sources:

  • The Council's waiting lists
  • Our transfer list (only for current Estuary general needs residents)
  • Our own direct waiting list (non-Estuary residents or Estuary residents in our Market Rented homes)

All our homes which are for let follow our Lettings Policy pdf 343KB Adobe Acrobat File. This document advises you on the criteria Estuary Housing Association uses for those applying to be housed by us.


Other Housing Options

  • The menu on the left hand side of this page, or below if using a mobile device, contains other housing options available from us. These include Market Renting and Mutual Exchange. If you are looking to purchase a property, please have a look at our property search.
  • If you are an Estuary tenant living in a London Borough, check if you are eligible to register for Housing MovesThis is the Mayor of London's housing mobility scheme. It allows tenants living within a London Borough to move outside the borough to a different part of London. It is run by the Greater London Authority. Most London boroughs and Housing Associations are taking part.

I am going to be homeless in the near future, what can I do?

You need to contact your local authority Housing Options team and ask to speak to one of their Homelessness Officers for advice. The Housing Options team will assess your situation and, if you meet specific criteria, they may be able to assist by putting you into emergency accommodation.

Shelter may also be able to help you with any issues you have surrounding your current housing circumstances. Shelter's helpline is open from 8am - 8pm, and 8am - 5pm at weekends, 365 days a year.Their housing experts will offer support to you no matter what your housing situation.

  • Call Shelter on 0800 800 4444. This is free from UK landlines and all major UK operators. Other networks may charge.

Private Renting

Renting privately is often the quickest way for you to find housing. We would suggest you speak to the Housing Options team within the Local Authority of the area you wish to live in, as they should be able to give you further information about renting privately and you may be eligible for help under a rent deposit scheme.

You can find contact details for lettings agents in the area by looking in the Yellow Pages or in your local free paper.

Estuary do have a small amount of Market Rented homes, which are the same as renting from a private landlord. Any available homes are advertised via our letting agent, Countrywide.