Waiting Lists, Lettings and Mutual Exchanges

Waiting Lists

Please note, all waiting lists are currently closed.

However, if you are a current Estuary tenant and you have an urgent need to move due to domestic abuse, medical needs or similar, please contact us and we will discuss options with you.


We can begin to start lettings again and we are working with the local authorities to find the best way to set this up. We are going to be doing as much as we can virtually, so please keep this in mind and support us in this new way of working.

Mutual Exchanges - Reopening 1st July

We're pleased to announce that while our waiting lists, which includes our direct waiting list, remain closed, our mutual exchange process will reopen from Wednesday 1st July.

Supporting Social Distancing

Following government guidelines, we are working towards having videos of the homes available for applicants to view, which will keep contact and travel to a minimum. We will send tenancy agreements and other documents electronically where we can and will discuss this over the telephone. Please note, accompanied viewings will only be carried out on rare occasions.

Finding A Home

Family outside their Estuary homeRented Homes

How you apply for our general needs rented housing will depend on your circumstances and the type of home you are looking for. We have a contract with the Local Authorities (Councils) called ‘nomination agreements’. This means we have to allocate a percentage of our empty homes to people from their waiting lists. You will need to contact your local council's housing department and complete one of their application forms to be nominated by them for one of our properties. The council will explain how their housing register and nominations system operates, as these are all different.

Most councils operate a choice based lettings scheme. Once you have been accepted onto their housing register, you will be advised which property types you can bid on. You can then bid for these types of homes being advertised. The bidder with the highest priority under their scheme will be nominated to us.

We allocate our general needs rented homes from the following sources:

  • The Councils’ waiting lists
  • Our transfer list (only for current Estuary general needs residents)
  • Our own direct waiting list (non-Estuary residents or Estuary residents in our Market Rented homes)

All our homes which are for let follow our Lettings Policy pdf 343KB Adobe Acrobat File. This document advises you on the criteria Estuary Housing Association uses for those applying to be housed by us.

Other Housing Options

  • Please see the menu on the left hand side for other housing options available through Estuary, which include Market Renting and Mutual Exchange. If you are looking to purchase a property, please have a look at our property search.
  • If you are an Estuary tenant living in a London Borough, check if you are eligible to register for Housing MovesThis is the Mayor of London's housing mobility scheme that allows tenants living within a London Borough to move outside their existing borough to a different part of London. It is run by the Greater London Authority and the majority of London boroughs and housing associations are participating.

I am going to be homeless in the near future, what can I do?

You need to contact your local authority Housing Options team and ask to speak to one of their Homelessness Officers for advice. The Housing Options team will assess your situation and, if you meet specific criteria, they may be able to assist by putting you into emergency accommodation.

Shelter may also be able to help you with any issues you have surrounding your current housing circumstances. Shelter's helpline is open from 8am - 8pm, and 8am - 5pm at weekends, 365 days a year.Their housing experts will offer support to you no matter what your housing situation.

  • Call Shelter on 0800 800 4444. This is free from UK landlines and all major UK operators. Other networks may charge.

Private Renting

Renting privately is often the quickest way for you to find housing. We would suggest you speak to the Housing Options team within the Local Authority of the area you wish to live in, as they should be able to give you further information about renting privately and you may be eligible for help under a rent deposit scheme.

You can find contact details for lettings agents in the area by looking in the Yellow Pages or in your local free paper.

Estuary do have a small amount of Market Rented homes, which are the same as renting from a private landlord. Any available homes are advertised via our agent Countrywide.