GEMS Team (Grounds Estate & Maintenance Service)

Our Estate Services are managed by our GEMS Team

What is Estate Services?

This service covers our properties where there are communal areas. The main items covered are:

  • Cleaning including floors, windows, stairs, car parks and paths
  • Removal of bulk refuse and litter
  • Grass cutting, weeding, pruning, garden services and tree lopping
  • Removal of abandoned vehicles
  • Reporting communal repairs found from our inspections.

Please note this is only carried out on communal areas or land owned by Estuary Housing Association.

What you should expect

  • Monthly inspections to be carried out on your estate to check cleaning standards, using a standard inspection form and referring to the specification of works for that estate
  • Involvement as residents in the inspections and the opportunity to provide valuable feedback on the standard of service
  • Regular meetings with our contractors and own staff to address issues of concern and look for ways to improve the service
  • Staff being visible so residents can approach them on any estate services issues.

Residents can contact the GEMs team directly on gems@estuary.co.uk.