Meet the Tenancy Team
The Tenancy Team is made up of Housing Officers, Estate Services Officers, Senior Housing Officers and the Tenancy Team Manager. They are there to deal with and resolve many tenancy-related issues. Because of the large geographical area in which Estuary Housing Association holds housing stock, the Officers are split into two teams - the East Team and the West Team.
A description of their roles and the members of each team follow.
Housing Officers
Housing Officers
A Housing Officer deals with a variety of things every day. They each have an area to manage which we refer to as their ‘patch’. The Housing Officer can have up to and sometimes more than 600 homes in their patch. As the majority of their time is spent out of the office, they may not be at their desk to speak to directly. Where this happens, you will have the choice to leave a message for them and they will return your call or, if your enquiry is urgent, the Housing Officer on duty that day will assist you.
The Housing Officers' main role is to assist Estuary’s residents with more detailed enquiries and concerns about their homes and communities. They deal with many issues including, but not limited to:
- Anti-social behaviour
- Mutual exchanges
- Changes to tenancy
- Lettings
- Inspection visits of the property.
Estate Services Officers
Estate Services Officers
The Estate Services Officers deal with communal matters by undertaking the following:
- Ensure that the properties, equipment and estates owned by Estuary Housing Association are regularly inspected and maintained to a high standard.
- Monitor the quality of the cleaning and grounds maintenance services aiming to ensure that they are undertaken as per agreed specifications.
- Investigate communal concerns liaising with other Officers (including Housing staff) to ensure problems are dealt with promptly.
Tenancy Team
Drop-in Service for Woodgrange Drive Estate Tenants - Now on Tuesday Morning.
If you are a tenant on the Woodgrange Drive Estate, a drop in service operates at Centre Place every Tuesday between 9.30am and 11.30am. Here, you can speak with a Housing Officer about a number of issues. No appointment is needed, but please keep in mind that you may have to wait to see someone.
Market Rent
If you are a Market Rent tenant, details of the Market Rent Team are available elsewhere on the site.
The Tenancy Team
Susan Harland - Housing Manager (Tenancies)Susan is responsible for:
Susan can be contacted on 0300 304 5000 or via email: susan.harland@estuary.co.uk |
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| East Team | East Team Members are: |
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Paul Murphy - Senior Housing OfficerPaul is responsible for the East Team Housing Officers and Estate Officer. Paul can be contacted on 0300 304 5000 or via email: paul.murphy@estuary.co.uk |
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Louise Scaife
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Sarah Arnold and Jenna Mansfield
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Louise Cairns
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James Andrews
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| West Team | West Team Members are: |
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Natalie Schofield and Jennifer Needham - Senior Housing OfficersNatalie and Jennifer are responsible for the West Team Housing Officers and Estate Officer.
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Alan Conran
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Zach Brittain
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Amy Watt
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Denis Gilbert
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Future Changes To The Tenancy Team
Important Changes To The Tenancy Team From 1st July 2019
- Currently each Housing Officer has their own patch (i.e. areas where they work - please see the table above for details.) However, this will soon be changing.
- From 1st July, all of the Housing Officers will become available to you regardless of the area in which you live. There will also no longer be an East Team or a West Team; there will just be a single team representing all of our General Needs properties.
If you have any questions, please feel free to contact us on 0300 304 5000.