Living With Estuary

Information and Advice for Residents

This area of the website provides you with a range of information and advice.

It covers what to do about rent arrears, renting a garage, reporting anti-social behaviour, ways to pay your rent and much more.

If you feel something could be included, please email your suggestions on content.

New Resident Starter Pack

The New Resident Starter Pack contains information on who your housing officer is, how to pay your rent, how to report a repair and much more.

Your Tenancy

It's important to know about your tenancy, your rights and your responsibilities.

Antisocial Behaviour and Crime

Information on what to do if you experience Antisocial Behaviour and Crime in your area and our remote reporting app.


We're here to help ensure you get all the help you're entitled to.
You'll find information on benefits and tax credits if you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran as well as other associated costs and help available.

Grounds and Estate Maintenance Service (GEMS) Team

The main provider of our cleaning and grounds maintenance, GEMS are responsible for the cleaning of internal communal areas and grounds maintenance.

Leasehold and Market Rent Team

Details on the team and services they provide if you're in a leasehold or market rent property

Leasehold and Shared Owners

Details on your home and options if you're a Leaseholder/Shared Owner

Letting Our Homes

Our service standards for letting our homes through our Lettings Policy.

My Estuary

Find out about, access and register for My Estuary, where you can view your rent transactions and report anti-social behaviour.

Your Property

Your Property includes details on Building Safety, Planned Repairs and Environmental Issues

Your Rent

Information on your rent and rent changes. From here you'll also be able to find out the different options available to make rent payments and advice on how to manage your money.

Useful Links, Forms and Documents

Useful links to details on local authorities and services, benefits and employment and safeguarding and our third party consent form.