Moving Out

The majority of our tenants are required to give at least four weeks notice of their intention to move out of an Estuary Housing Association property in writing. Where notice is received, we will carry out a property inspection to ensure you are aware of your responsibilities. You must ensure that rent and service charges are paid up to and including the last day of your tenancy. You are required to leave a forwarding address. When you leave your home, you are responsible for ensuring that it is clean and tidy, that any damage has been rectified and that you have removed all your possessions. You also need to ensure the loft space and any garage or out buildings have also been cleared.

Whilst we are sorry to see you leave us, we would also like to reward residents who have taken care of their home.

If you have kept your home to a good standard, allowed access, given the required notice period and forwarding address you could be rewarded with up to £150.
The reward is split in two parts. You could receive either part or both up to a maximum of £150. To be eligible for this you need to meet the following criteria:-

Notification Period - £75

Give us at least 4 weeks notice, in writing
Allow access during the 4 weeks for any inspections, works or viewings
Supply a forwarding address

Moving Out - £75

Your home should be of a good decorative standard. When you leave, you need to ensure it is clean and no possessions or rubbish left
Gardens should be maintained
Sheds and loft spaces should be left clear
Only carpet or flooring that we have agreed can be left, should remain. All other flooring is to be removed
No furniture or white goods are left in the property
No rechargeable repairs are found
All keys are available (including communal door keys/fobs, garage, shed, as appropriate). You will be advised by your Housing Officer the safest way to return your keys. We must receive these before 12 noon on the Monday after your tenancy ends.

Once keys are returned, a Surveyor will then inspect the property. It is during this inspection that any rechargeable repairs are identified.

Rechargeable Repairs Include:

Rubbish, furniture, white goods (cookers, fridges) being left behind
Untidy, overgrown gardens or balcony areas
Flooring being left that is of poor quality and needs to be removed
Any damage that is not considered fair wear and tear
Non-standard light fittings, electrical switches or sockets left at the property (where previous written permission by us hasn’t been given)
Any alterations which have not received permission in writing from us.

How Will You Receive This Incentive?

Where any arrears remain or we have found rechargeable repairs, any incentive you would have received will be offset against this debt.

Where you have met the criteria and you do not have a debt with Estuary a cheque will be posted to your new address. We aim to send this within 10 working days from the end of your tenancy.

Notice can be given in writing or alternatively you may complete this form: Notice to end tenancy form.pdf (0.010MB) Adobe Acrobat File.

Please send your notice to:

Estuary Housing Association
Freepost RSKL-XUTE-EHSB
Centre Place
Prospect Close
Southend-On-Sea
Essex
SS1 2JD