New Resident Starter Pack

Just signed your tenancy agreement?

Browse the menu below to get started in your new home. Here you will find information such as who your housing officer is, how to pay your rent, how to report a repair and much more.

Housing Officer

To get connected to a Housing Officer:

For more information, go to the Your Tenancy section of this website.

Income Officer

The following pages of our website are here to help you:

If Your Property Has Gas

If your property has gas

The gas meter will be capped, so you will need to call our contractors on 0300 304 5000.

  1. Select option 1 and then option 1 again,
  2. Tell them you have just signed for the property and the boiler needs uncapping.

They will then give you an appointment within 24 hours to attend and uncap it.

Grounds And Estate Maintenance

Our GEMS team are responsible for cleaning and grounds maintenance.



The Customer Engagement area of the website has lots of information about ways you can become involved with Estuary.


To report a repair, please call Axis on 0808 196 1969.

There is more information on the Repairs section of our website.


You may wish to apply for Home Contents Insurance to protect your belongings against theft, fire, flood or other household risks.

Our Home Contents Insurance page contains information about how to do this.

My Estuary

My Estuary lets you do things such as check and maintain your rent account, pay your rent and report antisocial behaviour online, at a time convenient for you.

Visit My Estuary for further information, and to sign up.