New Resident Starter Pack
Just signed your tenancy agreement?
Browse the menu below to get started in your new home. Here you will find information such as who your housing officer is, how to pay your rent, how to report a repair and much more.
If Your Property Has Gas
If your property has gas
The gas meter will be capped, so you will need to call our contractors on 0300 304 5000.
- Select option 1 and then option 1 again,
- Tell them you have just signed for the property and the boiler needs uncapping.
They will then give you an appointment within 24 hours to attend and uncap it.
You may wish to apply for Home Contents Insurance to protect your belongings against theft, fire, flood or other household risks.
Our Home Contents Insurance page contains information about how to do this.
My Estuary lets you do things such as check and maintain your rent account, pay your rent and report antisocial behaviour online, at a time convenient for you.
Visit My Estuary for further information, and to sign up.