News and Events
The Government plans to review a new national model for shared ownership in order to make it easier for residents to buy more of a share of their homes. The consultation closes 11:45 pm on 29 September. What are the plans to let residents, especially shared and outright owners and the FER aware of the consultation and do we want to provide assistance so that we know their views? The link is here: https://www.gov.uk/government/consultations/new-national-model-for-shared-ownership
We are changing the way we deal with your queries to provide a better service.
As from 1st July you no longer have to wait to talk to the Housing Officer who covers the area you live in. We now have 8 Housing Officers who will be able to deal with a range of queries no matter where you live. They will also deal with any communal Anti-Social Behaviour issues, although communal repairs and grounds maintenance (cleaning or gardening) still needs to be reported in the usual way
The way you can pay your rent is changing:
From Monday 1st July, we will no longer be taking payments for rent at our Centre Place office.
Payments can still be made by Direct Debit, Standing Order, Online at MyEstuary, at your local Post Office or Pay Point or over the phone on 0300 304 5000. Take a look at all the options here.
We are pleased to announce that we have again been able to open our waiting lists for certain areas and property sizes.
Check out the newest areas, numbers are limited.
Our IT makeover is now complete and it’s service as usual. We apologise if you were affected in any way during this time