News and Events
Our tenant annual report contains information about your home and your tenancy. It highlights how we are working with you, our customers to help shape the future. You can find out more about our involved residents and the ways in which you can become involved and have a voice.
Some of the highlights in the report
- 1,875 Homes have benefited from an upgrade throughout the year. We’ve spent £2,904,449 improving your homes
- Our GEMS team dealt with 1,649 fly tipping incidents
- 785 new anti-social behaviour cases were opened for us to deal with.
Today, Estuary’s new repairs and maintenance contract with Axis Europe goes live.
Axis would like to reassure our residents about the increased safety measure they're undertaking while conducting repairs in homes.
They have produced a leaflet showing what precautions they're taking, along with what you can expect and what you can do to help.
The leaflet, Safety First!, is available digitally and will open in a new window.
An update following changes to the Coronavirus pandemic restrictions.
The phone number to for the allpay Automated Service has changed and can be used straight away.
The number now lo-call and costs the same as a phone call to our 0300 number.
The new number is 0330 041 6497* and is still open 24 hours.
To use the allpay Automated Service, you will need your Estuary Housing Association payment card. If you do not have a payment card, please contact the Income Team on 0300 304 5000 or email the Income Team.
You can see all the ways to pay your rent at estuary.co.uk/ways-to-pay.
Coronavirus has affected us all. If you're in difficulty as a result of the pandemic, we may be able to help. Take a look at our #PlanToPay pages to find out more and please do get in contact.
*Please note: The cost to call allpay's 0330 number will depend on your calling plan. For most, this will be included in your plan or charged at your standard rate. We advise you to contact your provider if in any doubt.
Essex Police have issued a warning in their latest fraud alert system advising another fraudulent text message is circulating claiming to be from the NHS, encouraging people to ‘apply’ for their COVID vaccine.
The text message contains a link that takes recipients to a very convincing website which proceeds to ask for personal and payment details. This should be an immediate red flag, along with bad grammar and spelling mistakes, one of which can be seen highlighted in the full warning from the police, which is available to read: Essex_Police_COVID_Vaccine_Scam_Texts_Latest_Update_8_Jan_2021.pdf [pdf] 488KB
Remember: the COVID-19 is free via the NHS only. It is not possible to purchase the vaccine or obtain via other methods.