Back to the list

Reduced Phone Line Service - 6th-24th Sept 2021

Decorative

 

NEW CUSTOMER AMBASSADORS

Reduced telephone hours, please be patient with us.

Our 6 new Customer Ambassadors start with us on Monday 6th September.

From Monday 6th September and finishing on Friday 24th September, we will be running a reduced phone service between the hours of 9am-2pm.

Emails and social media will continue to be monitored between 9am and 5pm, Monday to Friday and 9am-4.30pm Friday, so please also utilise these communication channels if needed.  

The reduction in our phone service will not impact our repairs service and repairs can continue to be reported Monday to Friday 9am-5pm and out of hours emergency 5pm-8am, all day weekends and bank holidays.  

We would like to ask for your patience and understanding during this time whilst we get our new team ready to take your calls and deal with all your queries. We will still have operatives on the phones during this time, but call wait times may be slightly higher during this period.