News and Events

  1. Vaccinations - Please Contact Your GP

    We've been made aware the Norton Place property in Wickford is to be used as a vaccination centre.

    Please note, we have no further information on this and you should contact your GP direct with any queries.

  2. Thank you for your patience

    Thank you for your patience

    Further to the update provided last month, the Covid virus is still significantly impacting on our repairs service. 

    Our repairs contractor, Axis, is still having problems getting some materials and has a shortage of labour, as some staff are having to isolate due to track and trace alerts or having contracted Covid-19.   As a result, it is taking longer to answer calls and to get repairs undertaken. 

    We will continue to attend quickly for emergency repairs, but it is taking longer to deal with other repairs.  We expect to resolve routine repairs in 30 days rather than the  usual 20 day target.  This is a temporary arrangement and we will shorten timescales as soon as we are able.   

    We apologise for the inconvenience this may cause but hope you will appreciate that the continuation of this temporary change is necessary.

     

  3. Tenant Annual Report Now Available

    Flat design people reviewing information

    Our tenant annual report contains information about your home and your tenancy. It highlights how we are working with you, our customers to help shape the future. You can find out more about our involved residents and the ways in which you can become involved and have a voice.

    Some of the highlights in the report

    • 1,875 Homes have benefited from an upgrade throughout the year.  We’ve spent £2,904,449 improving your homes
    • Our GEMS team dealt with 1,649 fly tipping incidents
    • 785 new anti-social behaviour cases were opened for us to deal with.
  4. We’re fixing it. We’re going live.

    We’re fixing it. We’re going live

    Today, Estuary’s new repairs and maintenance contract with Axis Europe goes live.

  5. Axis Home Repairs During the Coronavirus Pandemic

    Axis would like to reassure our residents about the increased safety measure they're undertaking while conducting repairs in homes.

    They have produced a leaflet showing what precautions they're taking, along with what you can expect and what you can do to help.

    The leaflet, Safety First!, is available digitally and will open in a new window.

  6. allpay's Automated Rent Payment Service Gets a New Number

    The phone number to for the allpay Automated Service has changed and can be used straight away. 

    The number now lo-call and costs the same as a phone call to our 0300 number. 

    The new number is 0330 041 6497* and is still open 24 hours.

    To use the allpay Automated Service, you will need your Estuary Housing Association payment card. If you do not have a payment card, please contact the Income Team on 0300 304 5000 or email the Income Team.

    You can see all the ways to pay your rent at estuary.co.uk/ways-to-pay

    Coronavirus has affected us all. If you're in difficulty as a result of the pandemic, we may be able to help. Take a look at our #PlanToPay pages to find out more and please do get in contact. 

    *Please note: The cost to call allpay's 0330 number will depend on your calling plan. For most, this will be included in your plan or charged at your standard rate. We advise you to contact your provider if in any doubt.

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