Thank you for your patience
Further to the update provided last month, the Covid virus is still significantly impacting on our repairs service.
Our repairs contractor, Axis, is still having problems getting some materials and has a shortage of labour, as some staff are having to isolate due to track and trace alerts or having contracted Covid-19. As a result, it is taking longer to answer calls and to get repairs undertaken.
We will continue to attend quickly for emergency repairs, but it is taking longer to deal with other repairs. We expect to resolve routine repairs in 30 days rather than the usual 20 day target. This is a temporary arrangement and we will shorten timescales as soon as we are able.
We apologise for the inconvenience this may cause but hope you will appreciate that the continuation of this temporary change is necessary.