Performance Information

  1. Site map
  2. Cookie Policy
  3. Skip to Navigation
  4. Accessibility
  1. Text Size:
  2. Contrast:
Organisation's logo linking to the home page

Search the Estuary website

Advanced options
Menu
  1. Home
  2. About Us
  3. Living With Estuary
  4. Estuary In The Community
  5. Care and Support
  6. Finding a Home
  7. Building New Homes
  8. Nursery
  9. Coronavirus - Covid-19
  1. Home
  2. About Us
    1. Contact Us
      1. Website Reporting Form
      2. Egress - Secure Email System
      3. Social Media
      4. Contact Us Form
    2. Our History
    1. Mission Statement Values and Aims
    2. Service Standards
    1. Corporate Social Responsibility
      1. Green Zone
    2. Media Centre
      1. Events Calendar
      2. Corporate Publications
    1. Safeguarding
    2. How We Use Your Information
    3. All About Us
  3. Living With Estuary
    1. Tenant Self Service
    2. Your Tenancy
      1. Meet The Tenancy Team
      2. Mobility Scooters and Motorised Wheelchairs
      3. Keeping a pet
      4. Mutual Exchange
      5. Transfer
      6. Changes to your household
      7. All Your Tenancy
    1. Your Rent
      1. Money Advice
      2. Other Ways To Pay My Rent
      3. Not Paying Your Rent
      4. Managing Your Money
      5. Eviction Advice
      6. Meet the Income Team
    2. Leasehold and Market Rent Team
      1. Market Rent
      2. Market Rent Tenant Improvements
      3. Deposit Protection Service
      4. Vacating Your Property Guide
    1. Your Property
      1. Building Safety
      2. Repairs
      3. Planned Maintenance
      4. Environmental Issues
      5. Resident Involvement In Property Services
      6. Mould And Condensation
      7. All Your Property
    2. Benefits
      1. Bedroom Tax
      2. Universal Credit
      3. The Benefit Cap
      4. Non Dependant Deductions
      5. Council Tax Support
      6. Discretionary Housing Payments
      7. All Benefits
    1. GEMS
      1. Key Issues
    2. Anti Social Behaviour and Crime
      1. Anti Social Behaviour and Action to Take
      2. Witness Information
      3. Mediation
      4. What next
      5. Domestic Abuse
      6. Hate Crime
    3. All Living With Estuary
  4. Estuary In The Community
    1. Customer Engagement
      1. Resident Awards 2020
      2. Federation of Estuary Residents
      3. Estuary in Bloom 2020
      4. My Digital Voice
      5. The Customer and Community Engagement Team
      6. Estate Improvement Budget
      7. All Customer Engagement
    2. Digital Inclusion
    1. Social Value
    2. What's On in Your Area?
      1. Barking & Dagenham
      2. Basildon
      3. Braintree
      4. Brentwood
      5. Castle Point
      6. Chelmsford
      7. All What's On in Your Area?
  5. Care and Support
    1. Make A Difference
    2. Nursing Care
    1. Registered Care
    2. Supported Living
    1. Community Support
    2. Your views matter
    1. Newsletter and leaflets
    2. Our activities
  6. Finding a Home
    1. Shared Ownership New Build Sales
    2. Shared Ownership Resales
    1. Guide to Shared Ownership
    2. Find a rented home
    1. Our Waiting List
      1. Areas Of Available Housing Stock
    2. Market Rent
  7. Building New Homes
    1. New Developments
    2. Meet The Development Team
  8. Nursery
    1. Jelly Babies
    2. Jelly Tots
    1. Jelly Beans
    2. Enquiry Form
    1. Registration Form
    2. Children with Additional Needs
    1. Further Information
      1. Opening Times and Fees
      2. Learning, EYFS & Ofsted
      3. Partnership With Parents
      4. Outdoor Play, Snacks and Meals
      5. Nursery Team
      6. Nursery Policies
    2. How to find us
  9. Coronavirus - Covid-19
  1. Now viewing:
  2. Home
  3. > About Us
  4. > Performance Information

Performance Indicators 2020/21

 
Performance Indicators
1. Repairs and Telephone Calls
2. Health and Safety (Compliance)
3. Communal Cleaning & Gardening
4. Estate Inspections & Bulk Refuse
5. Empty Properties (Voids)
6. Income (Rent Payment)
7. Tenancies (Antisocial Behaviour) 
8. Customer Service (Non-Repairs Telephone Calls)
9. Customer Service - Complaints
10. All Performance Indicators
Happy Face = meeting current target Worried Face = within 10% of meeting current target Sad face = not meeting current target by 10% or more

Back to top of page Print this page Email this page Site map

About Us submenu

  1. Contact Us
  2. Our History
  3. Mission Statement Values and Aims
  4. Service Standards
  5. Corporate Social Responsibility
  6. Media Centre
  7. Safeguarding
  8. How We Use Your Information
  9. Competition Terms and Conditions
  10. Procurement
  11. Performance Information
  12. Room Hire
  13. Star Survey 2019
  14. Have Your Say
  15. Annual Report and Financial Statement
  16. Senior Leadership Team
  17. Working With Us
  18. Modern Slavery and Human Trafficking Statement
  19. Equality and Diversity
  20. Governance

Quicklinks

  1. Pay My Rent Icon Pay My Rent
  2. Warning Sign to report anti social behaviour Report Anti-Social Behaviour
  3. Have Your Say Icon Have Your Say
  4. image-Finding a Home Finding a Home
  5. My Estuary Icon My Estuary
  6. Contact Us Icon Contact Us

Contact us

Maitland House
8th & 9th Floors
Warrior Square
Southend-On-Sea
SS1 2JY

Opening Hours: Mon-Fri 10am-4pm 
Find Us On Facebook logo  Twitter User Name @estuary_ha

Telephone white 0300 304 5000       Envelope white info@estuary.co.uk

Website feedback         

Careers

Working for Estuary

Reasons for Working at Estuary

Current Vacancies

About Estuary Housing

Our History

Mission Statement, Values and Aims

Service Standards

Senior Management Structure

Governance Structure

Safeguarding

Modern Slavery and Human Trafficking Statement

Privacy Statement

Privacy Notice

verseone.admin © 2021

Powered by VerseOne Group Ltd

We have placed cookies on your computer to help make this website better. You can read our Cookie Policy. Otherwise, we will assume that you're OK to continue. 

Change cookie settings: