Performance Indicators 2020/21

 
Performance Indicators
1. Repairs and Telephone Calls
2. Health and Safety (Compliance)
3. Communal Cleaning & Gardening
4. Estate Inspections & Bulk Refuse
5. Empty Properties (Voids)
6. Income (Rent Payment)
7. Tenancies (Antisocial Behaviour) 
8. Customer Service (Non-Repairs Telephone Calls)
9. Customer Service - Complaints
10. All Performance Indicators
Happy Face = meeting current target Worried Face = within 10% of meeting current target Sad face = not meeting current target by 10% or more