Performance Information

What Is A KPI?

KPI means Key Performance Indicator. They are the way we measure how well we are doing, and the quality of the service we are giving you.

Each department has their own set of KPIs. They complete them every 3 months. We then put this information onto the website here. You may read it by using the links below.

= meeting current target

= within 10% of meeting current target

= not meeting current target by 10% or more

Performance Indicators
1.	Repairs and Telephone Calls
2.	Health and Safety (Compliance)
3.	Communal Cleaning & Gardening
4.	Estate Inspections & Bulk Refuse
5.	Empty Properties (Voids)
6.	Income (Rent Payment)
7.	Tenancies (Antisocial Behaviour)
8.	Customer Service (Non-Repairs Telephone Calls)
9.	Customer Service - Complaints
10.	All Performance Indicators