#PlanToPay - Your Questions Answered

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Your Questions Answered

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Are You Going To Evict Me From My House If I Miss My Rent Payment?

We never want to evict anyone.

It’s important you contact us as soon as you know you’re unable to make a payment, so we can discuss your options.

  • If you don’t contact us and plan to pay though, we will be forced to follow procedures. This may result in applying for a court date to request possession as soon as the lockdown is over.

We’re here to help. Not to judge.

However, if you don’t contact or work with us to support you, then we will commence legal action. This may result in applying for a court date to request possession.

I Can’t Work. Can I Be Let Off My Rent?

Even if you can’t work, your rent is still payable. You should be entitled to benefits to help you. Please contact us, so we can advise you on where you can get financial help.

Can I Pay In Stages As I Get Myself Back On My Feet?

In most circumstances, we can agree a plan to pay. You need to contact us so that we can discuss a plan to pay based on your personal situation.

How Long Do I Have To Pay Back Any Money Which I Owe You?

Generally this should be repaid in a maximum of 12 months. Any plan to pay which we agree with you will depend on your circumstances and ability to pay.

What Will Happen If I Don’t Pay My Arrears?

If you do not contact us, we will be forced to take legal action. This may result in the loss of your home.

We want to avoid this. If you have any concerns about paying your rent, you need to contact us.

I’m Waiting To Hear About My Universal Credit Claim - What Can You Do To Help?

We can give you advice and help to understand how to track your Universal Credit claim. If you complete a Department of Work and Pensions (DWP) consent form, which we can give you, we can then contact the DWP on your behalf. Remember to ask the DWP about an advance payment or budgeting loan, if you have no income. Always keep us informed on the progress of your claim.

I’m Self-Employed And Have No Income. Can I Hold Off Paying My Rent?

You should be able to claim benefits, or may be entitled to other financial help. As everyone’s situation is different, please contact us and we can advise you. We can agree a plan to pay for you so any arrears don’t become overwhelming.

Our Main Message


Our main message to you is talk to us, whatever your situation.


Email icon and link to info@estuary.co.uk info@estuary.co.uk   Telephone icon: Call us on 0300 304 5000 0300 304 5000   Facebook Logo: FInd us on Faceboox #Estuary_ H A 



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