Privacy Statement

By accessing or using this website, you agree to the terms of this Privacy Policy.

Responsibility for Data

Estuary Housing Association (the Data Controller) (Registration number Z5301256), is responsible for the collection, processing, storage transfer and safe keeping of any information you provide on this website, which will be managed in accordance with the current Data Protection legislation.

Sharing your data

We will not sell or rent your personal identifiable information to anyone other organisations or companies.


We want to ensure that the personal data we hold is accurate and complete. Estuary tenants can register to use our online customer portal – My Estuary enabling them to review and update their personal data. You can see what MyEstuary can do by visiting the Tenant Self Service section of our site. 


Your visit to our website may be tracked by giving you a ‘cookie’ when you enter. Cookies are pieces of information sent to your browser on a web server and stored on your computer’s hard drive for record keeping purposes. We use Cookies to make visiting our site easier, for example by allowing you to save passwords. Cookies cannot be used to obtain other information from your hard disk. The Cookie is used to collect statistical anonymous data and is not used to identify individuals.

Please refer to our Cookie Policy for more information. 

Aggregate Data

We are able to gather certain usage information relating to the numbers and frequency of visitors to our website. We only use such data as aggregate which helps us to improve our site for your use.

Other Sites

This site may be linked to other relevant sites; if you access other sites this policy will not apply.

IP Address

An IP Address is a number assigned to your computer when you use your browser on the internet. This information may be recorded to audit the number of visits to our website but is not linked to any personal identifying information.

Changes to our Privacy and Cookie Policies

Our Privacy and Cookie policies are subject to regular review and any updates will be made on this and the Cookie Policy pages.