Property Standards

The Estuary Property Standard has been developed to act as the benchmark for what our tenants can expect when moving into their new home. The standard is subject to budgetary constraints within the financial year.

The standard takes into account the following tenure types:

  • General Needs
  • Sheltered and Supported Housing and Care
  • Market Rent

All incoming tenants will receive a Welcome Pack which will consist of a Tenant's Handbook, meter key, gas certificate (where applicable), contents insurance form and some other welcome gifts to get you started.

During the sign up, you will meet your Housing Officer and will be shown the location of water, gas (where applicable) and electric meters, along with the location of the stopcock.

The Property Standard will consist of the following checks and actions:

All Property Tenure Types

1. Full electrical safety test
All necessary remedial works undertaken following test. In the case of SH&C this will be placed on the property file

2. Gas Safety Check (where applicable)
Tenant to receive a copy of the certification as part of the welcome pack. In the case of SH&C this will be placed on the property file

3. Energy Performance Certificate (where applicable)
Tenant to receive a copy of the certification as part of the welcome back. In the case of SH&C this will be placed on the property file

4. Smoke detector \ CO² detector
Detector to be serviced and left in good working order.
Hard Wired Smoke detector to be installed with removable battery type.
Hard Wired CO² detector to be installed when gas is in the property.

5. Health and Safety Rating System (HHSRS)
No category 1 hazards, as derived from the stock condition survey or short form assessment.
Property will be free from damp and will be weather tight.
Hot water and heating available.
Gas and Electric meter to be in working order.

6. RD–SAP (EPC) Energy Rating
Property overall RD-SAP rating to exceed 54 (band E,F,G).

7. Major Works
We aim to maintain decency and optimum serviceable life from our assets. A Stock Condition Survey will be carried out on void property to update our asset information for future planned works.

8. Security
Lock change to the front and back door to include x3 keys supplied to the tenant (mortice lock included where applicable).
SH&C and Market Rent do not require lock changes.

9. External
Trees which are causing structural damage to the property will be referred to insurance for possible removal.
Trees over the height of 20ft will be left to a standard from which the tenant can reasonably manage during the life of the tenancy. These works will be undertaken outside of the void time and when the resident has moved in so not to delay the void.
Bushes will be cut back to a manageable state.
The garden will be cleared of overgrowth and left in reasonable state ready for the tenant to landscape.
Grass (where present) to be cut to a length of 25mm.
Garden paths will be left free of debris, rubbish and cuttings.
Boundary fences/walls owned by Estuary Housing Association will be in a reasonable state of repair (ie sturdy and secure).
Gates to be in working order and in reasonable condition, to include a barrel bolt.
Inspection chambers will be left secure and free of blockages, and be in good condition.
Broken glazing will be replaced in windows and doors.
Garage doors to be in good working order and lock changed.
Sheds or outbuildings which are in a reasonable condition will be gifted to the incoming tenant.

10. Cleanliness
All sanitaryware will be cleaned to include descaling of taps and appliances i.e WC suite complete, 2nd WC and kitchen sink.
WC seat to be chemically cleaned and sealed hygienically in plastic if not damaged.
Mastic seals in good condition around all sanitary appliances.
Kitchen and bathroom flooring will be thoroughly cleaned.
Flooring generally will be free from dirt and rubbish.
All kitchen work surfaces will be free from significant damage and cleaned.
Kitchen units to be clean.

A clean and clear allowance of £150 maybe awarded when; no rent arrears, no furniture left, clean walls, ceilings and doors, clean kitchen and bathroom including floors, no rechargeable items, forwarding address supplied, all keys returned.

Generally no unsanitary scenario to exist

Air freshener to be left in kitchen area

11. Internal
Stopcock to be in good working order, noted for the incoming tenant and is accessible. Change as necessary to a ball valve lever type for maintenance purposes.
All internal doors and handles to operate correctly and be in reasonable condition, fire doors to automatically close.
Carpets and laminated floor coverings to be left in the property if in a good condition, free from stains, trip hazards and fraying (gifted to incoming tenant).
Curtain rails, picture rails and fixture and fittings which are in reasonable condition will be left in situ.
Electrical good which are not EHAs to be disposed of subject to Tort notice/NTQ.
A minimum of 3 double electrical outlets in the kitchen and living room, 4 in larger properties, 2 double sockets in each bedroom.
Kitchen units to be in good working order, drawers to run freely with sound bases.
Sink plug.
Energy efficient light bulbs in pendants.

General Needs

1. Decoration
No significant cracking than 2mm to walls and ceilings.
All surfaces will be free from mould and damp.
Holes, screws, nails will be removed and filled ready for the incoming tenant to decorate.
Where the property is in poor decorative state or there is minor damage to the walls, a decoration pack suitable for the size of the property will be provided by Dulux on behalf of Estuary Housing Association. 
Where dark colours have been used, an extra over the allowance will be due to the incoming tenant.

Market Rent

1. Decoration
No significant cracking than 2mm to walls and ceilings.
All surfaces will be free from mould and damp.
Holes, screws, nails will be removed and filled ready for the incoming tenant to decorate.
Decoration deemed to be in poor decorative orders should be assessed on a room by room basis to be decorated in a neutral colour.

2. Internal
Floor covering will be provided and existing cleaned if in reasonable condition, to all rooms and hallways, to be assessed on a room by room basis for any replacement in neutral colour.
Light shades on all pendant fittings.

3. White Goods/Gas Cooker
White goods i.e fridge/freezer, washing machine and electric or gas cooker will be supplied. Medium quality brands such as Hotpoint, Indesit.
A PAT test will be undertaken for each appliance on change of tenancy.
Gas cooker hobs /appliances will be tested for gas safety and serviced.
All existing white goods to include cooker to be thoroughly cleaned and parts replaced (where required).

4. Major Works
We aim to maintain decency and optimum serviceable life from our assets. A Stock Condition Survey will be carried out on void property to update our asset information for future planned works.
Market rent specification to be used from the planned works specification.

5. External
Trees which are causing damage to the property will be referred to insurance and potentially removed.
Trees will be cut and left in a reasonable state for tenant to maintain.
Bushes will be cut back to a manageable state.
The garden should be cleared of overgrowth and in a reasonable state ready to maintain.
Grass to be cut to 25mm.
Flower beds to be left in a good manageable state with no weeds.
Garden and paths will be left free of debris and rubbish.
Boundary fences/walls will be in a reasonable state of repair i.e sturdy and secure.
Inspection chambers will be left secured and free of blockages.
Broken glazing will be replaced in windows and doors.

Supported Housing and Care/Sheltered

1. Decoration
No significant cracking larger than 2mm to walls and ceilings.
All holes to be filled.
All surfaces will be free from mould and damp.
To be in good decorative order.
Decoration in poor order should be judged on a room by room basis to be neutral in colour.

2. Internal
Carpets and laminated floor coverings to be left in the property if in a good condition, free from stains and fraying.
We will renew the carpet as required, with the exception of Sheltered Housing.
Carpet should be retained if in reasonable condition.
Floor covering will be provided to all rooms and hallways, to assessed on a room by room basis for any replacement in a mid-blue colour to be approved by the head of service.
Curtains/blinds to be provided to all rooms, existing to be in a reasonable condition except Sheltered Housing.

3. White Goods/Gas Cooker
White goods i.e fridge/freezer, washing machine and electric/gas cooker will be supplied in Registered Care and Nursing. No provision for Supported Living.
Gas cooker hobs/appliances will  be tested for gas safety.
All existing white goods to be thoroughly cleaned.

Recharges

Recharges will be raised where damage to the property has occurred which is not due to fair wear and tear. Where unauthorised alterations have been made to the property a recharge may be incurred, in order to undertake works to achieve our current standard. This is outlined in our Tenant Recharge Policy, available upon request.

Tenant inspectors will be used to pre and post inspect the works to ensure and agree with the lead surveyor that the standard is being achieved. Please see our Voids Inspection Procedure, which is available upon request.