Resident Awards

Resident Awards 2019


What are the Resident Awards?

The Resident Awards is an annual award ceremony we hold in order to celebrate our residents and staff. Nominations were open for residents and staff to put their neighbours or people they work with forward for lots of things including, little acts of kindness, going above and beyond, helping others and creating a sense of community. 

Thank you! 

To everyone that took their time to nominate, shortlist and vote in the Resident Awards. We are sad that the ceremony didn't get to take place in its usual way but have sent all the winners a celebratory hamper with their trophy, certificate, shopping vouchers, a goodie bag and takeaway vouchers so that they can still celebrate in true Estuary style. 

The Winners are...

 Raymond with Award Hamper Rachel holding award Sarah holding award Hayley holding award Marjorie holding award Jake holding award Steve holding award    Daniel Covid-19 Hero Liz holding award Julia holding award with her three children

Resident of the Year Award - Raymond C. Wickford

Raymond has learning disabilities and, one day in Dec 2019, the fire alarm at his care home was triggered by burning toast. Without hesitation Raymond reacted and took the alarm on-board. He promptly went to staff and each of the other 3 people we support and told them that they needed to leave the house because of a possible fire. Raymond then tried to guide the people we support and staff to the main exit. This showed great understanding and an enormous sense of caring from Raymond. Had this been a real fire; Raymond would have been responsible for possibly saving lives and property.


Good Neighbour Award - Marjorie L. Southend-on-Sea

Marj was nominated for the good neighbour award as she acts selflessly for all lease holders at Pembridge Court. Pembridge was without a manager for some time and she has supported fellow lease holders with their social and health needs. She created the tea club, collected medication for older lease holders, sent reminders of tradesman attending, collects parcels for others, is kind and conscientious to all fellow residents at Pembridge. She is an excellent listener and is always willing to lend a hand. Nothing is too much trouble for Marj and if she can help you she will. Marj is also a fire marshal, again dedicating her own time to ensure the safety of others if an emergency were to occur. There are many varying needs and abilities at Pembridge Court and Marj is well respected with each of them. She dedicates her time and efforts to those that need it and she is clearly thought well of.


Creativity and Innovation Award - Julia D. Westcliff-on-Sea

Julia assisted the department this year by getting involved in the Care and Support Culture Workshop in the early stage of the development of the Care and Support Strategy. We discussed the culture of the teams and future aspirations for the department. Julia put in many hours in-between that at various other consultative meetings, summarising what had been discussed and finally producing a creative story board of the journey. Her animated drawings are colourful, bright, amusing and engaging. They brought the strategy to life. After collaboration with other team members, posters of her final artwork are proudly displayed around our services for the people we support and staff. It provides a reminder of the aim to "Be The Best We Can Be Every Day" and how we need to ensure our culture puts customers at the heart of everything we do. The Care and Support Department are extremely grateful for the time and dedication Julia put into this and believe she deserves to be nominated for her creative talent and skills.


Making a Difference Award - Sarah O. Romford

Sarah has been reporting issues on behalf of residents in her block for some time. She makes sure that repairs get done and that she attends the resident meetings held for her block. She has recently turned this good work in to becoming a member of the Federation of Estuary Residents (FER). Since joining the FER she has made a big difference. She has become secretary of the committee and keeps everything organised. She has been a pleasure to work with and always makes the voice of residents heard despite having to deal with lots of personal issues in her own life. Sarah is basically a superwoman!


EBS Rep of the Year Award - Steve B. Southchurch & Liz M. Westcliff-on-Sea

Steve is a great EBS rep for his block. He reports communal issues and chases them on behalf of the residents. He hand delivered fire testing sticks to every resident and also raised that boiler checks needed doing in the block. He is a friendly and caring man and is always happy to help other residents out. Liz Mansfield really cares about her estate and ensures that communal areas are clean and fit for purpose.

Liz submitted an Estate Improvement application after identifying the bin stores were allowing animals to claw underneath and drag bags out. The roads were in such a state and there was rubbish and nappies across the street. By simply adding a piece of wood to the bottom of the store, it resolved the issue and created a large sum of social value.


Youth Worker of the Year Award - Hayley D. Southend-on-Sea

Hayley has worked here for several years and never missed a youth club session. She successfully secures funding from BBC Children in Need every single year, which increases each time. Last year she managed to secure funding for over £100,000 for the children on the Woodgrange Drive Estate. This money goes towards trips, learning first aid, social skills, cooking, environment issues, budgeting and much more. This year she organised for BBC Children in Need to attend with one of their celebrity ambassadors, Rylan Clark-Neal. The children were very excited about this and had a great time. Clips from the session were shown on TV. Not only that, Hayley is a true inspiration when it comes to community work as well. She loves to get both adults and children involved in community projects. Hayley arranged for a mass clear out of the community garden on the Woodgrange Drive Estate and exceeded our expectations. She worked with UK Power Networks to re-gravel the garden so the children and residents could use it. She organised a cake sale in there to raise money for charity which was a great success.


Young Person of the Year Award - Rachel, Southend-on-Sea

Rachel is a lovely young lady who has come into the nursery setting to help with her Duke of Edinburgh Award at school. She is fantastic with the children whatever age she is working with. Rachel also has a fantastic urge to want to do things even if her medical condition has flared up leaving her unable to attend school. She always has a cheerful appearance and is slowly coming out of her shell the more time she spends with us.


Covid-19 Hero - Daniel R. Westcliff-on-Sea

One of our residents nominated Daniel, one of our cleaners who cleans their block. The resident said, he is very kind and takes time to get to know me. Since the lockdown I have been a bit isolated and he always asks how I am and if everything is okay. It's kept my spirits up and having a short conversation helps me with my depression and anxiety. I just want to thank him for showing kindness at a time when my anxiety is very high. It's nice to know that your employee takes time to talk to residents. He is a good bloke.


Staff Member Of The Year Award - Jake Barnes 

Jake was nominated after he reached out to a resident when they were in a bad place and asked they wanted help seeking employment.

The resident said, I have mental health issues and it all felt a bit daunting. Jake invited me to come into the office and work on my CV which we did. We also made some applications for various positions and before I left the session (and within minutes) I was called by Ventrica and offered a telephone interview on the spot which actually happened at the office. Jake even directed me to the Ventrica website in order for me to have the advantage of having information about them in front of me. I got a temporary position in Feb 2019 selling flowers for Valentine's Day over the phone which resulted in full time employment for me and I'm still there to this day. I would like to express my gratitude to Jake for reaching out to me and helping me. I was out of work for 3 years! He has been supportive when he was helping me with interviews and doing my CV. He was always happy to help me when stuck.

About The Award Categories

Good Neighbour Award 
A ‘good neighbour’ is someone who you think has done something to help improve their neighbour's lives within their community.

Creativity and Innovation Award 
This award Is for a person or group who has come up with a new and inventive way of engaging or improving their local community.

Making a Difference Award 
As suggested by the title, someone who has truly made a difference somehow within their neighbourhood.

Staff Member of the Year – (For Estuary Housing Association Residents only)
For a staff member who has provided excellent service and has gone above and beyond for a resident or community.

Estate/Block/Street (EBS) Rep of the Year
Awarded to a committed Estate Block Street representative who has spoken on behalf of the residents in their community to report communal issues and help to ensure a good service.

Youth Worker of the Year (new)
This award is for a person (Resident or non-resident) who volunteers at a youth club or at youth events, and who truly invests their time in being a positive influence in the lives of our younger residents.

Young Person of the Year
Awarded to a younger resident (under 21) who deserves to be recognised for making a difference to their neighbours or their local community. 

Resident of the Year
A resident who spends time carrying out activities that benefit our residents. The award recognises those empowering and inspirational individuals who use their insight, energy and positivity to make a difference. It is sponsored by the FER in honour of those Involved Residents who are sadly no longer with us.

NEW for 2020 - COVID-19 Heroes Award

A resident or community that has supported others during the Covid pandemic. It recognises the residents who have gone out of their way to help others in such a difficult time. 

Photos From the 2019 Awards Ceremony