Resident Involvement In Property Services

Estuary Housing Association is keen to ensure we provide a service that is led by the standard of service expected by our residents.

Residents are already engaged and involved in a number of ways, but we are always looking for volunteers to be more involved in our processes:-
 
This could include:
  
  • Being part of a panel who select and/or monitor contractor performance.
  • Carring out joint inspection of works with our surveyors to ensure the agreed standards are met.
  • Agreeing materials that are to be used in residents homes.
  • Working with repairs staff to learn from complaints and increase the level of service provided.
  
If you would like to be more involved with shaping the repairs and maintenance service of Estuary Housing Association, please take a look at the the Resident Involvement section of the website.