1. Home

  2. About Us

    1. Contact Us
      1. Contact Us Form
      2. Egress - Secure Email System
      3. Social Media
      4. Website Reporting Form
    2. Coronavirus - Covid-19
    3. Corporate Social Responsibility
      1. Green Zone
    4. Equality and Diversity
      1. Gender Pay Gap Report
    5. Governance
      1. Board Members
      2. Senior Leadership Team
    6. Have Your Say
      1. Give Us Your Feedback
        1. Make a Complaint
        2. Give a Compliment
        3. Make a Suggestion
      2. Statutory and Discretionary Payments
      3. Customer Feedback Service Guarantee
    7. How We Use Your Information
      1. Competition Terms and Conditions
    8. Media Centre
      1. Awards and Accreditations
      2. Corporate Publications
      3. Events Calendar
    9. Mission Statement Values and Aims
    10. Modern Slavery and Human Trafficking Statement
    11. Our History
    12. Performance Information
    13. Procurement
      1. Current Tenders
    14. Room Hire
    15. Service Standards
    16. Safeguarding
    17. Star Survey
    18. Working With Us
      1. Apprenticeships and Graduate Placements
      2. Job Vacancies
      3. Other Opportunities
      4. Reasons for Working at Estuary

  3. Living With Estuary

    1. New Resident Starter Pack
    2. Tenant Self Service
    3. Your Tenancy
      1. PCM Parking Management
      2. Mobility Scooters and Motorised Wheelchairs
      3. Keeping a pet
      4. Mutual Exchange
        1. Mutual Exchange Guarantee
      5. Transfer
      6. Changes to your household
      7. Carrying out improvements and alterations
      8. Moving Out
      9. Eviction advice
      10. Right To Acquire
    4. Your Rent
      1. How Are Our Rents Calculated?
      2. Ways To Pay Rent
      3. Money Advice
        1. #PlanToPay - Your Questions Answered
        2. #PlanToPay - Your Questions Answered Page 2
      4. Not Paying Your Rent
      5. Managing Your Money
      6. Eviction Advice
    5. Leasehold and Market Rent Team
      1. Market Rent
      2. Market Rent Tenant Improvements
      3. Deposit Protection Service
      4. Vacating Your Property Guide
      5. Property Guidance Info
    6. Your Property
      1. Building Safety
        1. Block Building Safety
          1. Vickers House Building Safety Updates
          2. Kings House Building Safety Updates
            1. Kings House FAQs
        2. Electrical Safety
        3. Asbestos
        4. Fire Safety
        5. Gas Safety
        6. Water Hygiene
      2. Repairs
        1. Repairs - Missed Appointments
        2. Repairs - Our Promise
        3. Responsibility For Repairs
        4. We're Fixing It!
        5. Fix It With DIY Videos from Axis
        6. Bogus Callers
        7. TLF Research Working With Us
      3. Planned Maintenance
      4. Environmental Issues
        1. Winter Services
      5. Resident Involvement In Property Services
      6. Mould And Condensation
      7. External Redecoration
      8. Aids And Adaptations
      9. Damp and Black Mould
    7. Benefits
      1. The Impact Of The Budget Changes On Earnings And Universal Credit
      2. Bedroom Tax
        1. Bedroom Tax - FAQs
      3. Universal Credit
        1. Frequently Asked Questions
        2. It Pays to Stay
        3. An Interview With A Tenant - What's It Really Like?
      4. The Benefit Cap
        1. Benefit Cap Frequently Asked Questions
      5. Non Dependant Deductions
      6. Council Tax Support
      7. Discretionary Housing Payments
        1. Frequently Asked Questions
      8. Personal Independence Payment
        1. PIP - Frequently Asked Questions
      9. State Pension
      10. Pension Credit
      11. Working Tax Credit
      12. Help with bills and one off costs
        1. Help with your Energy Bills
      13. Benefit/Budgeting Calculators
      14. Glossary of terms
      15. Tenants' Emergency Assistance Fund
        1. Apply For The Tenants' Emergency Assistance Fund
    8. GEMS
      1. Estate Management Policy
      2. Key Issues
    9. Anti Social Behaviour and Crime
      1. Antisocial Behaviour and Action to Take
        1. Community Trigger (ASB Case Review)
        2. Antisocial Behaviour Incident Log
        3. Harassment
      2. Antisocial Behaviour (ASB) Policy
      3. Witness Information
      4. Mediation
      5. What next
      6. Domestic Abuse
      7. Hate Crime
      8. Report Antisocial Behaviour
    10. Leaseholders/Shared Owners
      1. Shared Ownership Resales
      2. Selling a Leasehold Property
      3. Leaseholder Responsibilities
      4. Leaseholder Service Charges
      5. Planned, Cyclical & Major Works
      6. Leasehold Arrears of rent and service charges
      7. Leaseholder Repairs and Improvements To Your Home
      8. Staircasing
      9. Buildings Insurance
      10. Changes to Named Leaseholders
    11. Letting Our Homes
      1. Property Standards
    12. Useful Links, Documents and Forms
    13. Nursery

  4. Estuary In The Community

    1. Digital Inclusion
    2. Social Value
    3. Customer Engagement
      1. Charter For Social Housing Residents
      2. Resident Awards 2020
      3. FER AGM 2021
      4. Federation of Estuary Residents
      5. Estuary in Bloom
      6. The Customer and Community Engagement Team
      7. Estate Improvement Budget
      8. Resident Scrutiny
      9. Estate Block Street Reps
    4. What's On in Your Area?
      1. Barking & Dagenham
      2. Basildon
      3. Braintree
      4. Brentwood
      5. Castle Point
      6. Chelmsford
      7. Timetable of Events
      8. Colchester
      9. Epping Forest
      10. Harlow
      11. Havering
      12. Maldon
      13. Redbridge
      14. Rochford
      15. Southend-on-Sea
      16. Tendring
      17. Thurrock
      18. Uttlesford

  5. Care and Support

    1. Make A Difference
    2. Nursing Care
    3. Registered Care
    4. Supported Living
    5. Community Support
    6. Your views matter
    7. Newsletter and leaflets
    8. Our activities

  6. Finding a Home

    1. Shared Ownership New Build Sales
    2. Shared Ownership Resales
    3. Guide to Shared Ownership
    4. Find a rented home
    5. Private Retirement Schemes
    6. Our Waiting List
      1. Areas Of Available Housing Stock
    7. Market Rent

  7. Building New Homes

    1. New Developments
    2. Our Development Team