1. Home

  2. About Us

    1. How We Use Your Information
    2. Performance Information
    3. Senior Management
    4. Contact Us
      1. Website Reporting Form
      2. Egress - Secure Email System
      3. Social Media
      4. Contact Us Form
    5. Governance Structure
      1. Board Members
    6. Equality and Diversity
      1. Gender Pay Gap Report
      2. Equality and Diversity Impact Assessments
    7. Service Standards
    8. Annual Report and Financial Statement
      1. Value for Money Self Assessment 2016-2017
      2. Annual Report 2018
      3. Value For Money Self Assessment 2015/2016
      4. Value For Money Self Assessment 2014/2015
      5. Development Transactions over £500
    9. Media Centre
      1. Photo Gallery
        1. Woodgrange Drive Estate Community Garden
      2. Corporate Publications
      3. Events Calendar
    10. Have Your Say
      1. Give Us Your Feedback
      2. Online Feedback Form
      3. Statutory and Discretionary Payments
      4. Customer Feedback Service Guarantee
    11. Procurement
      1. Current Tenders
    12. Our History
    13. Mission Statement Values and Aims
    14. Value For Money - VFM
    15. Working For Estuary
      1. Apprenticeships and Graduate Placements
      2. Current Vacancies
      3. Reasons for Working at Estuary
      4. Other Opportunities
    16. Green Zone
    17. Room Hire
    18. Safeguarding
    19. Modern Slavery and Human Trafficking Statement

  3. Living With Estuary

    1. Tenant Self Service
      1. Getting Online
    2. Your Tenancy
      1. Voluntary Right to Buy
      2. Meet the Tenancy Team
      3. Right To Acquire
      4. Your Rights and Responsibilities
        1. Changes to your household
        2. Mobility Scooters and Motorized Wheelchairs
        3. Keeping a pet
        4. Taking over a tenancy when someone dies
      5. Lodgers and sublettings
      6. Mutual Exchange
        1. Mutual Exchange Guarantee
      7. Transfer
      8. Carrying out improvements and alterations
        1. Making Improvements
      9. Eviction advice
      10. Moving Out
    3. Your Rent and Ways to Pay
      1. Money Advice Service Update
      2. Changes to rents and tenancies
      3. Not Paying Your Rent
      4. Managing Your Money
      5. Eviction Advice
      6. Meet the Income Team
    4. The Market Rent Team
      1. Market Rent and Rent to Buy Tenancies
      2. Market Rent Tenant Improvements
      3. Deposit Protection Service
      4. Vacating Your Property Guide
      5. Market Rent Newsletter
    5. Your Property
      1. Repairs
        1. Responsibility For Repairs
        2. Repairs - Our Promise
        3. Keeping Safe In Your Home
      2. Water Hygiene
      3. Planned Maintenance
      4. Environmental Issues
        1. Winter Services
      5. Asbestos
        1. Asbestos Surveys
      6. Resident Involvement In Property Services
      7. External Redecoration
      8. Mould And Condensation
      9. Aids And Adaptations
      10. Damp and Black Mould
      11. Gas Safety
      12. Fire Safety
    6. Benefits
      1. Welfare Reform
      2. Welfare Fund Application
      3. Universal Credit
        1. Frequently Asked Questions
        2. It Pays to Stay
        3. An Interview With A Tenant - What's It Really Like?
      4. The Benefit Cap
        1. Benefit Cap Frequently Asked Questions
      5. Personal Independence Payment
        1. PIP - Frequently Asked Questions
      6. Bedroom Tax
        1. Bedroom Tax - FAQs
      7. Help with bills and one off costs
        1. Help with your Energy Bills
      8. Changes to Universal Credit Housing Costs April 2017 for 18-21year olds
      9. Non Dependant Deductions
      10. Council Tax Support
      11. Discretionary Housing Payments
        1. Frequently Asked Questions
      12. Working Tax Credit
      13. State Pension
      14. Pension Credit
      15. Calculators
      16. Welfare Reform Calculator
      17. Glossary of terms
    7. GEMS
      1. GEMS Inspection Timetable
      2. Key Issues
    8. Anti Social Behaviour and Crime
      1. Anti Social Behaviour and Action to Take
        1. Harassment
        2. Anti Social Behaviour Diary
      2. Witness Information
      3. Mediation
      4. What next
      5. Domestic Abuse Contact Information
      6. Hate Crime
      7. Report Anti-Social Behaviour
    9. Leaseholders/Shared Owners
      1. Shared Ownership Resales
      2. Selling a Leasehold Property
      3. Leaseholder Responsibilities
      4. Leaseholder Service Charges
      5. Leasehold Arrears of rent and service charges
      6. Leaseholder Repairs and Improvements To Your Home
      7. Staircasing
      8. Buildings Insurance
      9. Changes to Named Leaseholders
    10. Letting Our Homes
      1. Property Standards
    11. Useful Links, Documents and Forms
    12. Changes For People Who Have a Limited Capability For Work

  4. Estuary In The Community

    1. Contact The Customer and Community Engagement Team
    2. Employment and Training Advice
      1. Apprenticeships
      2. Training Opportunities
        1. Love London Working
      3. The Hub
      4. Job Clubs
    3. Customer Engagement
      1. Resident Awards 2019
      2. The Big Day Out 2018
      3. My Digital Voice
      4. Federation of Estuary Residents
      5. Resident Involvement Service Guarantee
      6. Consulting with Residents
      7. Estuary Resident Services Review Panel
        1. Do you Have a Request for the ERSRP?
      8. Estate Improvement Budget
      9. Estate Block Street Reps
      10. Estuary in Bloom
      11. Resident Groups
      12. Community Days 2019
    4. Digital Inclusion
    5. Social Value
    6. What's On in Your Area?
      1. Barking & Dagenham
      2. Basildon
      3. Braintree
      4. Brentwood
      5. Castle Point
      6. Chelmsford
      7. Colchester
      8. Epping Forest
      9. Harlow
      10. Havering
      11. Maldon
      12. Redbridge
      13. Rochford
      14. Southend-on-Sea
      15. Tendring
      16. Thurrock
      17. Uttlesford
    7. Timetable of Events
    8. Case Studies
      1. Employment Case Study - Alan's Story
      2. Employment Case Study - Emma's Story
      3. Apprentice Case Study - Shaquille's Story

  5. Supported Housing

    1. Make A Difference
    2. Nursing Care
    3. Registered Care
    4. Supported Living
    5. Community Support
    6. Your views matter
    7. Our activities
    8. Newsletter and leaflets
    9. Hospital Liaison Project

  6. Finding a Home

    1. Shared Ownership New Build Sales
    2. Shared Ownership Resales
    3. Guide to Shared Ownership
    4. Find a rented home
    5. Our Waiting List
      1. Areas In Which Our Housing Waiting List Is Open
    6. Market Rented and Rent to Buy

  7. Building New Homes

    1. New Developments
    2. Meet The Development Team

  8. Nursery & Family Services

    1. Nursery
      1. Jelly Babies
      2. Jelly Tots
      3. Jelly Beans
      4. Enquiry Form
      5. Registration Form
      6. Children with Additional Needs
      7. Further Information
        1. Opening Times and Fees
        2. Learning, EYFS & Ofsted
          1. Ideas for Home Learning
        3. Partnership With Parents
        4. Outdoor Play, Snacks and Meals
        5. Nursery Team
        6. Nursery Policies
        7. Nursery Staff Team
    2. Family Centre
      1. Services
        1. Services for Parents and Adults
        2. Services for Young People
        3. Hall Bookings
      2. News and views
        1. What People Have Said About Our Services
        2. Online Questionnaire
        3. Feedback
      3. Contact Family Centre
        1. Family Centre Online Contact Form
    3. How to find us