1. Home

  2. About Us

    1. Who We Are
      1. Corporate Social Responsibility
        1. Green Zone
      2. Governance
        1. Preferred Board and Committee Composition Statement
        2. Summary of Board and Committee Terms of Reference
        3. Executive Team
        4. Board Members
      3. Our History
      4. Value for Money
    2. What We Do
      1. How We Use Your Information
        1. Competition Terms and Conditions
      2. Mission Statement Values and Aims
      3. Safeguarding
      4. Service Standards
      5. Events Calendar
    3. How We're Doing
      1. Awards and Accreditations
      2. Corporate Publications
        1. Annual Report - 2021
      3. Have Your Say
        1. Housing Ombudsman Self Assessment
        2. Give Us Your Feedback
          1. Make a Complaint
          2. Give a Compliment
          3. Make a Suggestion
        3. Statutory and Discretionary Payments
        4. Customer Feedback Service Guarantee
      4. Performance Information
      5. Star Survey
    4. Working With Us
      1. Apprenticeships and Graduate Placements
      2. Equality and Diversity
        1. Gender Pay Gap Report
      3. Current Vacancies
      4. Modern Slavery and Human Trafficking Statement
      5. Other Opportunities
      6. Procurement
        1. Current Tenders
      7. Reasons for Working at Estuary
      8. Training and Development
    5. Contact Us
      1. Contact Us Form
      2. Egress - Secure Email System
      3. Social Media
      4. Website Reporting Form
    6. Coronavirus - Covid-19

  3. Living With Estuary

    1. New Resident Starter Pack
    2. Tenant Self Service
    3. Your Tenancy
      1. Carrying out improvements and alterations
      2. Changes to your household
      3. Contents Insurance
      4. Eviction advice
      5. Keeping a pet
      6. Mobility Scooters and Motorised Wheelchairs
      7. Mutual Exchange
        1. Mutual Exchange Guarantee
      8. Transfer
      9. Moving Out
      10. PCM Parking Management
      11. Right To Acquire
      12. The Tenancy Team
    4. Your Rent
      1. How Are Our Rents Calculated?
      2. Ways To Pay Rent
      3. Money Advice
        1. #PlanToPay - Your Questions Answered
        2. #PlanToPay - Your Questions Answered Page 2
      4. Not Paying Your Rent
      5. Managing Your Money
      6. Eviction Advice
    5. Leasehold and Market Rent Team
      1. Market Rent
      2. Market Rent Tenant Improvements
      3. Deposit Protection Service
      4. Vacating Your Property Guide
      5. Property Guidance Info
    6. Your Property
      1. Building Safety
        1. Block Building Safety
          1. Vickers House Building Safety Updates
          2. Kings House Building Safety Updates
            1. Kings House FAQs
        2. Electrical Safety
        3. Fire Safety
        4. Asbestos
        5. Gas Safety
        6. Water Hygiene
      2. Repairs
        1. Repairs - Missed Appointments
        2. Repairs - Our Promise
        3. Responsibility For Repairs
        4. We're Fixing It!
        5. Fix It With DIY Videos from Axis
        6. Bogus Callers
        7. TLF Research Working With Us
      3. Planned Maintenance
      4. Environmental Issues
        1. Winter Services
      5. Resident Involvement In Property Services
      6. Mould And Condensation
      7. External Redecoration
      8. Aids And Adaptations
      9. Damp and Black Mould
    7. Benefits
      1. The Impact Of The Budget Changes On Earnings And Universal Credit
      2. Bedroom Tax
        1. Bedroom Tax - FAQs
      3. Universal Credit
        1. Frequently Asked Questions
        2. It Pays to Stay
        3. An Interview With A Tenant - What's It Really Like?
      4. The Benefit Cap
        1. Benefit Cap Frequently Asked Questions
      5. Non Dependant Deductions
      6. Council Tax Support
      7. Discretionary Housing Payments
        1. Frequently Asked Questions
      8. Personal Independence Payment
        1. PIP - Frequently Asked Questions
      9. State Pension
      10. Pension Credit
      11. Working Tax Credit
      12. Help with bills and one off costs
        1. Help with your Energy Bills
      13. Benefit/Budgeting Calculators
      14. Glossary of terms
      15. Tenants' Emergency Assistance Fund
        1. Apply For The Tenants' Emergency Assistance Fund
    8. GEMS
      1. Estate Management Policy
      2. Key Issues
    9. Anti Social Behaviour and Crime
      1. Antisocial Behaviour and Action to Take
        1. Cuckooing
        2. Community Trigger (ASB Case Review)
        3. Antisocial Behaviour Incident Log
        4. Harassment
      2. Antisocial Behaviour (ASB) Policy
      3. Witness Information
      4. Mediation
      5. What next
      6. Domestic Abuse
      7. Hate Crime
      8. Report Antisocial Behaviour
    10. Letting Our Homes
      1. Property Standards
    11. Leaseholders/Shared Owners
      1. Shared Ownership Resales
      2. Selling a Leasehold Property
      3. Leaseholder Responsibilities
      4. Leaseholder Service Charges
      5. Planned, Cyclical & Major Works
      6. Leasehold Arrears of rent and service charges
      7. Leaseholder Repairs and Improvements To Your Home
      8. Staircasing
      9. Buildings Insurance
      10. Changes to Named Leaseholders
    12. Useful Links, Documents and Forms
    13. Nursery

  4. Estuary In The Community

    1. Digital Inclusion
    2. Customer Engagement
      1. Customer and Community Engagement Impact Assessment
      2. Charter For Social Housing Residents
      3. Resident Awards 2020
      4. FER AGM 2021
      5. Federation of Estuary Residents
      6. Estuary in Bloom
      7. The Customer and Community Engagement Team
      8. Estate Improvement Budget
      9. Resident Scrutiny
      10. Estate Block Street Reps
    3. Social Value
    4. What's On in Your Area?
      1. Barking & Dagenham
      2. Basildon
      3. Braintree
      4. Brentwood
      5. Castle Point
      6. Chelmsford
      7. Timetable of Events
      8. Colchester
      9. Epping Forest
      10. Harlow
      11. Havering
      12. Maldon
      13. Redbridge
      14. Rochford
      15. Southend-on-Sea
      16. Tendring
      17. Thurrock
      18. Uttlesford

  5. Care and Support

    1. Make A Difference
    2. Registered Care
    3. Supported Living
    4. Community Support
    5. Your views matter
    6. Newsletter and leaflets
    7. Our activities

  6. Finding a Home

    1. Shared Ownership New Build Sales
    2. Shared Ownership Resales
    3. Guide to Shared Ownership
    4. Find a rented home
      1. Lettings Policy
      2. Urgent Rehousing Policy
    5. Private Retirement Schemes
    6. Our Waiting List
      1. Open Waiting List Areas
    7. Market Rent

  7. Building New Homes

    1. New Developments
    2. Our Development Team