1. Home

  2. About Us

    1. How We Use Your Infomation
    2. Senior Management Structure
    3. Contact Us
      1. Website Reporting Form
      2. Egress - Secure Email System
      3. Facebook
      4. Contact Us Form
    4. Governance Structure
      1. Board Members
      2. Resident Board Members
    5. Equality and Diversity
      1. Gender Pay Gap Report
      2. Equality and Diversity Impact Assessments
    6. Service Standards
    7. Annual Report and Financial Statement
      1. Annual Report 2017
      2. Value for Money Self Assessment 2016-2017
      3. Value For Money Self Assessment 2015/2016
      4. Value For Money Self Assessment 2014/2015
      5. Development Transactions over £500
    8. Media Centre
      1. Photo Gallery
        1. Woodgrange Drive Estate Community Garden
      2. Corporate Publications
      3. Events Calendar
    9. Have Your Say
      1. Give Us Your Feedback
      2. Online Feedback Form
      3. Statutory and Discretionary Payments
      4. Customer Feedback Service Guarantee
    10. Procurement
      1. Current Tenders
    11. Our History
    12. Mission Statement Values and Aims
    13. Value For Money - VFM
    14. Working For Estuary
      1. Apprenticeships and Graduate Placements
      2. Current Vacancies
      3. Reasons for Working at Estuary
      4. Other Opportunities
    15. Green Zone
    16. Room Hire
    17. Safeguarding
    18. Modern Slavery and Human Trafficking Statement

  3. Living With Estuary

    1. Tenant Self Service
      1. Getting Online
    2. Your Tenancy
      1. Voluntary Right to Buy
      2. Meet the Tenancy Team
      3. Right To Acquire
      4. Your Rights and Responsibilities
        1. Changes to your household
        2. Mobility Scooters and Motorized Wheelchairs
        3. Keeping a pet
        4. Taking over a tenancy when someone dies
      5. Lodgers and sublettings
      6. Mutual Exchange
        1. Mutual Exchange Guarantee
      7. Transfer
      8. Carrying out improvements and alterations
        1. Making Improvements
      9. Eviction advice
      10. Moving Out
    3. Your Rent and Ways to Pay
      1. Changes to rents and tenancies
      2. Not Paying Your Rent
      3. Managing Your Money
      4. Eviction Advice
      5. Meet the Income Team
    4. The Market Rent Team
      1. Market Rent and Rent to Buy Tenancies
      2. Market Rent Tenant Improvements
      3. Deposit Protection Service
      4. Vacating Your Property Guide
      5. Market Rent Newsletter
    5. Your Property
      1. Repairs
        1. Responsibility For Repairs
        2. Repairs - Our Promise
        3. Keeping Safe In Your Home
      2. Water Hygiene
      3. Planned Maintenance
      4. Environmental Issues
      5. Asbestos
        1. Asbestos Surveys
      6. Resident Involvement In Property Services
      7. External Redecoration
      8. Mould And Condensation
      9. Aids And Adaptations
      10. Damp and Black Mould
      11. Gas Safety
      12. Fire Safety
    6. Resident Involvement
      1. The Big Day Out 2018
      2. Federation of Estuary Residents
      3. Resident Involvement Service Guarantee
      4. Consulting with Residents
      5. Community Days 2018
      6. Meet The Customer Engagement Team
      7. Estuary Resident Services Review Panel
        1. Do you Have a Request for the ERSRP?
      8. Estate Improvement Budget
      9. Resident Awards 2018
      10. My Digital Voice
      11. Estate Block Street Reps
      12. Estuary in Bloom
      13. Resident Groups
      14. Timetable of Events
    7. GEMS
      1. GEMS Inspection Timetable
      2. Key Issues
    8. Anti Social Behaviour and Crime
      1. Anti Social Behaviour and Action to Take
        1. Harassment
        2. Anti Social Behaviour Diary
      2. Witness Information
      3. Mediation
      4. What next
      5. Domestic Abuse Contact Information
      6. Hate Crime
      7. Report Anti-Social Behaviour
    9. Leaseholders/Shared Owners
      1. Shared Ownership Resales
      2. Selling a Leasehold Property
      3. Leaseholder Responsibilities
      4. Leaseholder Service Charges
      5. Leasehold Arrears of rent and service charges
      6. Leaseholder Repairs and Improvements To Your Home
      7. Staircasing
      8. Buildings Insurance
      9. Changes to Named Leaseholders
    10. Letting Our Homes
      1. Property Standards
    11. Useful Links, Documents and Forms

  4. Benefits & Employment

    1. Your Pathway to Employment
      1. Job Clubs
      2. Free Training Opportunities
      3. Apprenticeships
      4. The Hub
    2. What's On in Your Area?
      1. Harlow
      2. Barking & Dagenham
      3. Basildon
      4. Castle Point
      5. Braintree
      6. Brentwood
      7. Chelmsford
      8. Colchester
      9. Epping Forest
      10. Havering
      11. Maldon
      12. Redbridge
      13. Rochford
      14. Southend-on-Sea
      15. Tendring
      16. Thurrock
      17. Uttlesford
    3. Welfare Fund
      1. Welfare Fund Application
    4. Help with bills and one off costs
      1. Help with your Energy Bills
    5. Changes For People Who Have a Limited Capability For Work
    6. Changes to Universal Credit Housing Costs April 2017 for 18-21year olds
    7. The Benefit Cap
      1. Benefit Cap Frequently Asked Questions
    8. Universal Credit
      1. Frequently Asked Questions
      2. It Pays to Stay
      3. An Interview With A Tenant - What's It Really Like?
    9. Personal Independence Payment
      1. PIP - Frequently Asked Questions
    10. Bedroom Tax
      1. Bedroom Tax - FAQs
    11. Non Dependant Deductions
    12. Council Tax Support
    13. Working Tax Credit
    14. State Pension
    15. Pension Credit
    16. Discretionary Housing Payments
      1. Frequently Asked Questions
    17. Calculators
    18. Welfare Reform Calculator
    19. Glossary of terms

  5. Supported Housing

    1. Make A Difference
    2. Nursing Care
    3. Registered Care
    4. Supported Living
    5. Community Support
    6. Your views matter
    7. Our activities and newsletters
    8. Hospital Liaison Project

  6. Finding a Home

    1. Shared Ownership New Build Sales
    2. Shared Ownership Resales
    3. Guide to Shared Ownership
    4. Find a rented home
    5. Our Waiting List
    6. Market Rented and Rent to Buy

  7. Building New Homes

    1. New Developments
    2. Meet The Development Team

  8. Nursery & Family Services

    1. Nursery
      1. Jelly Babies
      2. Jelly Tots
      3. Jelly Beans
      4. Enquiry Form
      5. Registration Form
      6. Children with Additional Needs
      7. Further Information
        1. Opening Times and Fees
        2. Learning, EYFS & Ofsted
          1. Ideas for Home Learning
        3. Partnership With Parents
        4. Outdoor Play, Snacks and Meals
        5. Nursery Team
        6. Nursery Policies
        7. Nursery Staff Team
    2. Family Centre
      1. Services
        1. Services for Parents and Adults
        2. Services for Young People
        3. Hall Bookings
      2. News and views
        1. What People Have Said About Our Services
        2. Online Questionnaire
        3. Feedback
      3. Contact Family Centre
        1. Family Centre Online Contact Form
    3. How to find us