1. Home

  2. About Us

    1. Contact Us
      1. Website Reporting Form
      2. Egress - Secure Email System
      3. Social Media
      4. Contact Us Form
    2. Our History
    3. Mission Statement Values and Aims
    4. Service Standards
    5. Corporate Social Responsibility
      1. Green Zone
    6. Media Centre
      1. Corporate Publications
      2. Events Calendar
    7. Safeguarding
    8. How We Use Your Information
    9. Competition Terms and Conditions
    10. Procurement
      1. Current Tenders
    11. Performance Information
    12. Room Hire
    13. Star Survey 2019
    14. Have Your Say
      1. Give Us Your Feedback
      2. Online Feedback Form
      3. Statutory and Discretionary Payments
      4. Customer Feedback Service Guarantee
    15. Annual Report and Financial Statement
      1. Value for Money Self Assessment 2016-2017
      2. Value For Money Self Assessment 2015/2016
      3. Value For Money Self Assessment 2014/2015
      4. Development Transactions over £500
    16. Value For Money - VFM
    17. Senior Leadership Team
    18. Governance Structure
      1. Board Members
    19. Working With Us
      1. Apprenticeships and Graduate Placements
      2. Job Vacancies
      3. Reasons for Working at Estuary
      4. Other Opportunities
    20. Modern Slavery and Human Trafficking Statement
    21. Equality and Diversity
      1. Gender Pay Gap Report
      2. Equality and Diversity Impact Assessments

  3. Living With Estuary

    1. Tenant Self Service
      1. Getting Online
    2. Your Tenancy
      1. Meet The Tenancy Team
      2. Your Rights and Responsibilities
        1. Changes to your household
        2. Mobility Scooters and Motorised Wheelchairs
        3. Keeping a pet
        4. Taking over a Tenancy
      3. Lodgers and sublettings
      4. Mutual Exchange
        1. Mutual Exchange Guarantee
      5. Transfer
      6. Carrying out improvements and alterations
      7. Eviction advice
      8. Moving Out
      9. Right To Acquire
      10. Voluntary Right to Buy
    3. Your Rent
      1. Money Advice
        1. #PlanToPay - Your Questions Answered
        2. #PlanToPay - Your Questions Answered Page 2
      2. Other Ways To Pay My Rent
      3. Not Paying Your Rent
      4. Managing Your Money
      5. Eviction Advice
      6. Meet the Income Team
    4. Leasehold & Market Rent Team
      1. Market Rent
      2. Market Rent Tenant Improvements
      3. Deposit Protection Service
      4. Vacating Your Property Guide
    5. Your Property
      1. Building Safety
        1. Asbestos
        2. Electrical Safety
        3. Fire Safety
        4. Gas Safety
        5. Water Hygiene
      2. Repairs
        1. Responsibility For Repairs
        2. Repairs - Our Promise
        3. Bogus Callers
        4. TLF Research Working With Us
      3. Planned Maintenance
      4. Environmental Issues
        1. Winter Services
      5. Resident Involvement In Property Services
      6. Mould And Condensation
      7. External Redecoration
      8. Aids And Adaptations
      9. Damp and Black Mould
    6. Benefits
      1. Bedroom Tax
        1. Bedroom Tax - FAQs
      2. Universal Credit
        1. Frequently Asked Questions
        2. It Pays to Stay
        3. An Interview With A Tenant - What's It Really Like?
      3. The Benefit Cap
        1. Benefit Cap Frequently Asked Questions
      4. Non Dependant Deductions
      5. Council Tax Support
      6. Discretionary Housing Payments
        1. Frequently Asked Questions
      7. Personal Independence Payment
        1. PIP - Frequently Asked Questions
      8. State Pension
      9. Pension Credit
      10. Working Tax Credit
      11. Help with bills and one off costs
        1. Help with your Energy Bills
      12. Benefit/Budgeting Calculators
      13. Welfare Fund Application
        1. Apply For The Welfare Fund
      14. Glossary of terms
    7. GEMS
      1. Key Issues
    8. Anti Social Behaviour and Crime
      1. Anti Social Behaviour and Action to Take
        1. Anti Social Behaviour Incident Log
        2. Harassment
      2. Witness Information
      3. Mediation
      4. What next
      5. Domestic Abuse
      6. Hate Crime
      7. Report Anti-Social Behaviour
    9. Leaseholders/Shared Owners
      1. Shared Ownership Resales
      2. Selling a Leasehold Property
      3. Leaseholder Responsibilities
      4. Leaseholder Service Charges
      5. Planned, Cyclical & Major Works
      6. Leasehold Arrears of rent and service charges
      7. Leaseholder Repairs and Improvements To Your Home
      8. Staircasing
      9. Buildings Insurance
      10. Changes to Named Leaseholders
    10. Letting Our Homes
      1. Property Standards
    11. Useful Links, Documents and Forms

  4. Estuary In The Community

    1. Customer Engagement
      1. FER AGM 2020
      2. Contact The Customer and Community Engagement Team
      3. Resident Awards 2020
      4. Estuary in Bloom 2020
      5. Federation of Estuary Residents
      6. My Digital Voice
      7. Community Days 2019
      8. Estate Improvement Budget
      9. Consulting with Residents
      10. Resident Scrutiny
        1. Do you Have a Request for Scrutiny?
      11. Estate Block Street Reps
    2. Digital Inclusion
    3. Employment and Training Advice
      1. Apprenticeships
      2. Job Clubs
      3. Love London Working
      4. SECTA
      5. Case Studies
        1. Employment Case Study - Dave's Story
        2. Employment Case Study - Alan's Story
        3. Employment Case Study - Emma's Story
        4. Apprentice Case Study - Shaquille's Story
        5. Employment Case Study - Ryan's Story
    4. Social Value
    5. What's On in Your Area?
      1. Barking & Dagenham
      2. Basildon
      3. Braintree
      4. Brentwood
      5. Castle Point
      6. Chelmsford
      7. Timetable of Events
      8. Colchester
      9. Epping Forest
      10. Harlow
      11. Havering
      12. Maldon
      13. Redbridge
      14. Rochford
      15. Southend-on-Sea
      16. Tendring
      17. Thurrock
      18. Uttlesford

  5. Care and Support

    1. Make A Difference
    2. Nursing Care
    3. Registered Care
    4. Supported Living
    5. Community Support
    6. Your views matter
    7. Newsletter and leaflets
    8. Our activities

  6. Finding a Home

    1. Shared Ownership New Build Sales
    2. Shared Ownership Resales
    3. Guide to Shared Ownership
    4. Find a rented home
    5. Our Waiting List
      1. Areas Of Available Housing Stock
    6. Market Rent

  7. Building New Homes

    1. New Developments
    2. Meet The Development Team

  8. Nursery & Family Services

    1. Nursery
      1. Jelly Babies
      2. Jelly Tots
      3. Jelly Beans
      4. Enquiry Form
      5. Registration Form
      6. Children with Additional Needs
      7. Further Information
        1. Opening Times and Fees
        2. Learning, EYFS & Ofsted
          1. Ideas for Home Learning
        3. Partnership With Parents
        4. Outdoor Play, Snacks and Meals
        5. Nursery Team
        6. Nursery Policies
        7. Nursery Staff Team
    2. Family Centre
      1. Services
        1. Services for Parents and Adults
        2. Services for Young People
      2. News and views
        1. What People Have Said About Our Services
        2. Online Questionnaire
        3. Feedback
      3. Contact Family Centre
        1. Family Centre Online Contact Form
    3. How to find us

  9. Coronavirus - Covid-19