1. Home

  2. About Us

    1. Star Survey 2019
    2. How We Use Your Information
    3. Senior Management Team
    4. Performance Information
    5. Governance Structure
      1. Board Members
    6. Contact Us
      1. Website Reporting Form
      2. Egress - Secure Email System
      3. Social Media
      4. Contact Us Form
    7. Equality and Diversity
      1. Gender Pay Gap Report
      2. Equality and Diversity Impact Assessments
    8. Service Standards
    9. Competition Terms and Conditions
    10. Annual Report and Financial Statement
      1. Value for Money Self Assessment 2016-2017
      2. Annual Report 2018
      3. Value For Money Self Assessment 2015/2016
      4. Value For Money Self Assessment 2014/2015
      5. Development Transactions over £500
    11. Media Centre
      1. Photo Gallery
        1. Woodgrange Drive Estate Community Garden
      2. Corporate Publications
      3. Events Calendar
    12. Have Your Say
      1. Give Us Your Feedback
      2. Online Feedback Form
      3. Statutory and Discretionary Payments
      4. Customer Feedback Service Guarantee
    13. Procurement
      1. Current Tenders
    14. Our History
    15. Mission Statement Values and Aims
    16. Value For Money - VFM
    17. Working For Estuary
      1. Apprenticeships and Graduate Placements
      2. Current Vacancies
      3. Reasons for Working at Estuary
      4. Other Opportunities
    18. Green Zone
    19. Room Hire
    20. Safeguarding
    21. Modern Slavery and Human Trafficking Statement

  3. Living With Estuary

    1. Tenant Self Service
      1. Getting Online
    2. Your Tenancy
      1. Meet the Tenancy Team
      2. Your Rights and Responsibilities
        1. Changes to your household
        2. Mobility Scooters and Motorized Wheelchairs
        3. Keeping a pet
        4. Taking over a tenancy when someone dies
      3. Lodgers and sublettings
      4. Mutual Exchange
        1. Mutual Exchange Guarantee
      5. Transfer
      6. Carrying out improvements and alterations
        1. Making Improvements
      7. Eviction advice
      8. Moving Out
      9. Right To Acquire
      10. Voluntary Right to Buy
    3. Your Rent and Ways to Pay
      1. Your Rent Could Soon Be Changing
        1. Rent Review - How Are Our Rents Calculated?
      2. Money Advice Service Update
      3. Changes to rents and tenancies
      4. Not Paying Your Rent
      5. Managing Your Money
      6. Meet the Income Team
      7. Eviction Advice
    4. Leasehold & Market Rent Team
      1. Market Rent
      2. Market Rent Tenant Improvements
      3. Deposit Protection Service
      4. Vacating Your Property Guide
    5. Your Property
      1. Repairs
        1. Responsibility For Repairs
        2. Repairs - Our Promise
        3. Keeping Safe In Your Home
      2. Water Hygiene
      3. Planned Maintenance
      4. Environmental Issues
        1. Winter Services
      5. Asbestos
        1. Asbestos Surveys
      6. Resident Involvement In Property Services
      7. External Redecoration
      8. Mould And Condensation
      9. Aids And Adaptations
      10. Damp and Black Mould
      11. Gas Safety
      12. Fire Safety
    6. Benefits
      1. Winter Fuel Payments
      2. Universal Credit
        1. Frequently Asked Questions
        2. It Pays to Stay
        3. An Interview With A Tenant - What's It Really Like?
      3. Bedroom Tax
        1. Bedroom Tax - FAQs
      4. The Benefit Cap
        1. Benefit Cap Frequently Asked Questions
      5. Non Dependant Deductions
      6. Council Tax Support
      7. Discretionary Housing Payments
        1. Frequently Asked Questions
      8. Personal Independence Payment
        1. PIP - Frequently Asked Questions
      9. State Pension
      10. Pension Credit
      11. Changes For People Who Have a Limited Capability For Work
      12. Working Tax Credit
      13. Help with bills and one off costs
        1. Help with your Energy Bills
      14. Calculators
      15. Welfare Fund Application
        1. Apply For The Welfare Fund
      16. Glossary of terms
    7. GEMS
      1. Key Issues
    8. Anti Social Behaviour and Crime
      1. Anti Social Behaviour and Action to Take
        1. Harassment
        2. Anti Social Behaviour Diary
      2. Witness Information
      3. Mediation
      4. What next
      5. Domestic Abuse
      6. Hate Crime
      7. Report Anti-Social Behaviour
    9. Leaseholders/Shared Owners
      1. Shared Ownership Resales
      2. Selling a Leasehold Property
      3. Leaseholder Responsibilities
      4. Leaseholder Service Charges
      5. Planned, Cyclical & Major Works
      6. Leasehold Arrears of rent and service charges
      7. Leaseholder Repairs and Improvements To Your Home
      8. Staircasing
      9. Buildings Insurance
      10. Changes to Named Leaseholders
    10. Letting Our Homes
      1. Property Standards
    11. Useful Links, Documents and Forms

  4. Estuary In The Community

    1. Contact The Customer and Community Engagement Team
    2. Employment and Training Advice
      1. SECTA
      2. Love London Working
      3. Apprenticeships
      4. Job Clubs
    3. Customer Engagement
      1. Resident Awards 2020
      2. Estuary in Bloom 2020
      3. Federation of Estuary Residents
      4. My Digital Voice
      5. Community Days 2019
      6. The Big Day Out 2019
      7. Estate Improvement Budget
      8. Resident Involvement Service Guarantee
      9. Consulting with Residents
      10. Resident Scrutiny
        1. Do you Have a Request for Scrutiny?
      11. Estate Block Street Reps
    4. Digital Inclusion
    5. Social Value
    6. What's On in Your Area?
      1. Barking & Dagenham
      2. Basildon
      3. Braintree
      4. Brentwood
      5. Castle Point
      6. Chelmsford
      7. Colchester
      8. Epping Forest
      9. Harlow
      10. Havering
      11. Maldon
      12. Redbridge
      13. Rochford
      14. Southend-on-Sea
      15. Tendring
      16. Thurrock
      17. Uttlesford
    7. Timetable of Events
    8. Case Studies
      1. Employment Case Study - Ryan's Story
      2. Employment Case Study - Dave's Story
      3. Employment Case Study - Alan's Story
      4. Employment Case Study - Emma's Story
      5. Apprentice Case Study - Shaquille's Story

  5. Supported Housing

    1. Make A Difference
    2. Nursing Care
    3. Registered Care
    4. Supported Living
    5. Community Support
    6. Your views matter
    7. Newsletter and leaflets
    8. Our activities
    9. Hospital Liaison Project

  6. Finding a Home

    1. Shared Ownership New Build Sales
    2. Shared Ownership Resales
    3. Guide to Shared Ownership
    4. Find a rented home
    5. Our Waiting List
      1. Areas Of Available Housing Stock
    6. Market Rent

  7. Building New Homes

    1. New Developments
    2. Meet The Development Team

  8. Nursery & Family Services

    1. Nursery
      1. Jelly Babies
      2. Jelly Tots
      3. Jelly Beans
      4. Enquiry Form
      5. Registration Form
      6. Children with Additional Needs
      7. Further Information
        1. Opening Times and Fees
        2. Learning, EYFS & Ofsted
          1. Ideas for Home Learning
        3. Partnership With Parents
        4. Outdoor Play, Snacks and Meals
        5. Nursery Team
        6. Nursery Policies
        7. Nursery Staff Team
    2. Family Centre
      1. Services
        1. Services for Parents and Adults
        2. Services for Young People
      2. News and views
        1. What People Have Said About Our Services
        2. Online Questionnaire
        3. Feedback
      3. Contact Family Centre
        1. Family Centre Online Contact Form
    3. How to find us

  9. Coronavirus - Covid-19