Social Media Guidelines and Service Agreement

Our social media pages can be found with Twitter and Facebook. These are our only social media accounts; we are not affiliated with any others. 

Social media are internet based tools that enable people to create, share, and exchange information, ideas, pictures, and videos in virtual communities and networks. Common social media are Facebook, Twitter, Instagram, LinkedIn, Whatsapp and Skype.

Our Facebook page has been created to provide residents with the opportunity to access information, interact with other residents and provide feedback.

Through Facebook residents will be able to learn about:

  • Information about Estuary services
  • Other information relevant to our residents, such as local services and healthcare information 
  • Skills and employment opportunities
  • The ways residents can get involved
  • Campaigns and competitions
  • Resident stories and successes

Important Information

This important information is supplied by Estuary Housing Association (the Data Controller) registered with the ICO (Information Commissioner’s Office), registration number Z5301256. 

The main data controller of our Facebook page is Facebook. Therefore Facebook users are bound to their terms and privacy notice. Each person wanting to engage with Estuary on Facebook should read Facebook’s aforementioned statements very carefully; Estuary cannot be held responsible for these notices. 
 
Estuary is not responsible for ensuring data is kept safe on Facebook. 

By accessing or using Estuary Housing’s social media sites, you agree to the terms of our Privacy Statement
If you communicate with us on social media, you agree to allow us to update your customer information on our systems to ensure that our records are accurate and complete.  

Terms of Use

This page is for general announcements, news and events etc. If your enquiry is urgent please contact us on 0300 304 5000.
 
Content on our social media is to be kept relevant and constructive. 
 
We reserve the right not to engage with unspecific or repeated negativity.
 
Inappropriate, harmful and abusive comments and comments which reveal personal details will be removed from our social media.
 
Individuals who break the terms of use will be blocked if the behaviour is repeated.
 
We would like to remind you of your responsibilities - you must not harass, threaten or abuse any resident, employee, agent or contractor of the Association. Failure to comply may result in action taken against you.
 
We cannot discuss individual issues on a public forum. If you would like to discuss a private issue, please send us a private Facebook message. 

Service Standards

Social media is an additional communication channel where you can receive information from us and you can communicate with us. We offer the same service standards throughout our communication methods. Our social media pages are not a ‘shortcut’ for dealing with enquiries or complaints.
 
We aim to respond to comments or queries the same working day, where a response is required.
 
Please note that if your enquiry is particularly complicated or requires investigation, it may take up to 10 working days to provide you with a full response. 

Disclaimer

Estuary Housing is not responsible for any outside content posted or linked through any of our social media channels or our website.