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Working Differently

Due to the Coronavirus/Covid-19 outbreak, we're working slightly differently.  Please note that you will only be able to speak to a member of staff between the hours of 10 am to 4 pm.  If you call before or after these hours you will be able to leave a voicemail and someone will call you back.

You can also contact us in other ways including, Facebook, Twitter or email

If you are struggling financially and are having difficulty paying your rent then please check our #PlantoPay Campaign.  We're here to help you keep your home, so please get in touch.

The ONLY phone numbers you should be using at this time are 0300 304 5000 or, for urgent and emergency repairs, 0808 169 1969. No other number should be used at this time; it will not be connected.

You can view the latest FAQSCovid19.pdf [pdf] 562KB  here which may help with any queries you have.


News and Events

  1. Axis Home Repairs During the Coronavirus Pandemic

    Axis would like to reassure our residents about the increased safety measure they're undertaking while conducting repairs in homes.

    They have produced a leaflet showing what precautions they're taking, along with what you can expect and what you can do to help.

    The leaflet, Safety First!, is available digitally and will open in a new window.

  2. FER Announces New Chair

    Andy Carlia-Jones has been announced as the new Chair of the Federation of Estuary Residents (FER), following Janet Ledgerton stepping down recently. 

    Andy lives on the Woodgrange Estate in Southend-on-Sea and was voted in as the new Chair in an online meeting this week. He is looking forward to being the voice of the residents and we're looking forward to working with him in his new role. 

    Good luck, Andy!

    Take a look at the FER's pages if you'd like to know more about the FER and the work they do. You can also find how to get involved and the different levels of involvement available.

  3. Chair of the FER is Stepping Down

    Janet Ledgerton, Chair of the FER Steps down at the end of August 2020

    Janet Ledgerton, Chair of the FER Steps down at the end of August 2020

    Janet joined us in 2016 as a co-opt member of the Federation of Estuary Residents.

    She wanted to just dip her toes in the water of resident involvement with us at first. Well, it was not long until she became the Chair of the whole committee. Her dedication to our residents in ensuring they all receive the best services from their Landlord was astounding. She has given so much of her time to Resident Involvement that we wanted to share some of her highlights over the last 3 years.

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