Important Information

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telephone icon 0300 304 5000 - Main
Mon-Fri 10am-4pm

telephone icon 0808 169 1969 - Repairs


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Working Differently

Due to the Coronavirus/Covid-19 outbreak, we're working slightly differently. Please note you will only be able to speak to a member of staff between the hours of 10am to 4pm Monday to Friday. Should you call  before or after these hours you will be able to leave a voicemail. A member of staff will then call you back between the business opening hours of 10am-4pm.

You can also contact us in other ways including, Facebook, Twitter or email

If you are struggling financially and are having difficulty paying your rent then please check our #PlantoPay Campaign.  We're here to help you keep your home, so please get in touch.

The ONLY phone numbers you should be using at this time are 0300 304 5000 or, for urgent and emergency repairs, 0808 169 1969. No other number should be used at this time; it will not be connected.

You can view the latest FAQSCovid19.pdf[pdf] 557KB  here which may help with any queries you have.

News and Events

  1. Corporate Annual Report Now Available

    Corporate Annual Report now available

    We'd love you to take a look at our Corporate Annual Review!

    It's available now. 

  2. Coronavirus Restrictions in Your Local Area

    London and Essex will be going into tier 2 – High Alert on Wednesday 2nd December  That means you can socialise only outside in groups of 6 and you can got to restaurants if you eat.   For more detailed information check the government website here

  3. EU citizens urged to take action during EU transition

    With just 50 days until the end of the EU Transition Period, EU benefit claimants living in the UK are being urged to apply to the EU Settlement Scheme.

    The UK has left the EU, and is in the Transition Period which ends at the end of this year. The Withdrawal Agreement provides citizens with the certainty they need about their rights going forward.

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