Your Rights and Responsibilities

Your Rights

Your rights with regard to your tenancy are contained within your own tenancy agreement. As there are many types of tenancy agreement, your rights maybe different to your neighbours. Please check with your Housing Officer if you need further information.

All of our residents have the right to fair and equal treatment. Estuary Housing Association has an Equality and Diversity policy that will tell you more about our approach to providing a fair service.

Your Responsibilities

You must keep to the terms of the tenancy agreement.

You must also ensure that anyone living with you or visiting you also keeps to the conditions. Your tenancy agreement tells you what your responsibilities are:

  • You must live in your home as your only or main home
  • You must not operate a business from your home, unless you have received our express written permission
  • You must pay all the charges due - rent, service charge etc
  • You must not harass, be abusive or threatening to any neighbour, other resident, member of staff or contractor
  • You must take responsibility for the behaviour of family members and visitors to your home. This includes behaviour in the wider community.
  • You must obtain written consent before keeping an animal
  • You must report faults and repairs and carry out repairs that are your responsibility and not damage your home
  • You must allow us and our contractors access to your home to carry out repairs, especially gas servicing
  • You must not allow your home to become overcrowded.

Running a Business

You must not operate a business from your home, unless you have received our express written permission. Please contact your Housing Officer who will be able to give you more details.