Your views matter

Listening to our customers is very important to us.

Have Your Say

Andrew manages resident involvement.

Have Your Say Logo  Picture of Andrew

Andrew says: Resident involvement is very important to us -  we engage with our customers in order to gather their views.

We hold quarterly ‘Have Your Say’ meetings with our customers, who also chair the meetings, to discuss their support and the service we provide to them and seek feedback. We invite guest speakers to discuss things such as fire safety and keeping healthy.

This group also reviews new publications, satisfaction survey forms and newsletters, giving feedback. These meetings have gone from strength to strength; we now arrange our meetings around activities such as picnics in the park, walks and social events.

We have also created ‘Quality Checkers’ who are customers who are involved in recruitment and checking the quality of their service and newsletters and leaflets.

We listen to their views on who to recruit and how we can improve service provision.

Andrew Algar
Quality and Compliance Officer
Email: andrew.algar@estuary.co.uk
Phone: 01702 445252

 

Satisfaction Surveys

Every year we send out surveys. This is where the families and friends of our customers and people who look after them (such as doctors, nurses or social workers) are asked about how happy they are with our service.

See what people told us in 2019/20:

Nursing and Registered Care Feedback Leaflet 2019/20                            Supported Living Feedback Leaflet 2019/20

Registered Nursing & Care 2019-20.pdf 369KB           Supported Living 2019-20.pdf 344KB

            

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