Your views matter

Listening to our customers is very important to us.

Have Your Say

Andrew manages resident involvement.

Have Your Say Logo  Picture of Andrew

Andrew says: Resident involvement is very important to us -  we engage with our customers in order to gather their views.

We hold quarterly ‘Have Your Say’ meetings with our customers, who also chair the meetings, to discuss their support and the service Estuary Housing provides to them and seek feedback. We invite guest speakers to discuss things such as fire safety and keeping healthy.

This group also reviews new publications, satisfaction survey forms and newsletters, giving feedback. These meetings have gone from strength to strength; we now arrange our meetings around activities such as picnics in the park, walks and social events.

We have also created ‘Quality Checkers’ who are customers who are involved in recruitment and checking the quality of their service and newsletters and leaflets.

We listen to their views on who to recruit and how we can improve service provision.

Andrew Algar
Quality and Compliance Officer
Email: andrew.algar@estuary.co.uk
Phone: 01702 445252

 

Satisfaction Surveys

Every year we send out surveys. This is where the families and friends of our customers and people who look after them (such as doctors, nurses or social workers) are asked about how happy they are with our service.

See what people told us in 2018/19:

Feedback for Nursing and Registered Care Services 2018 to 2019        Supported Living Feedback 2018 to 2019         Community Support Feedback leaflets for 2018-2019

 Open Nursing & Registered 2018-19.pdf 365KB       Open Supported Living 2018-19.pdf 364KB              Open Community Support 2018-19.pdf 255KB

            

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