We are currently performing essential maintenance on Your Online Account, which means it will not be available for the time being. We will keep you updated once it is back up and running. For any assistance, please contact us on 0300 304 5000 or email us at info @estuary .co .uk . We apologise for any inconvenience caused and appreciate your understanding.
What is Your Online Account?
You can access more of our services 24 hours a day, seven days a week through your online account.
Make a payment, report a repair, view your statements, check on a repair request, raise an issue and much more.
News
Welcome to Housing Perks, your exclusive benefits app!
As a resident of Estuary Housing Association, you now have access to Housing Perks, an app designed to provide you with incredible savings and discounts. Whether you’re looking for deals on...
Fraudulent/Scam Emails
We've been made aware of a customer who has received an email pretending to be from us and asking for personal information. We would only ever email you from an official Estuary Housing Associa...
Zero tolerance for racism, violence and hate crime in our communities
At Estuary we believe that everyone deserves a safe and secure home in a community they can be proud of. We're committed to creating an inclusive environment where everyone feels respected and empowe...
Our Annual Complaints Performance and Service Improvement Report is Now Available
We're pleased to say our Our Annual Complaints Performance and Service Improvement Report is available now. The report lays out our aims and focus for the year and how we expect to i...
Catch up on all the latest goings on
Events
22nd Oct - Let's Talk - Essex Police Visit
Essex Police will be with us on the Woodgrange Drive Estate at Centre Place, Prospect Close, Southend, Essex SS1 2JD on Tuesday 22nd October, between 4pm and 5pm. They'll be there to listen to your ...
5th August - Estuary In Bloom Competition Closes
Estuary in Bloom Competition Closes Our ever-popular Estuary in Bloom is back for 2024 and we're looking forward to seeing your fabulous entries this year. Get your photos over to involvemen...
26th August - Bank Holiday
Summer bank holiday. Our offices will be closed, but our emergency repairs line will still be available. Don't forget, you can use our repairs chatbot via the portal too, 24 hours per day!...
29th July - Board of Management Meeting
29th July 2024 - 4pm-6.30pm Our board meets regularly. All meetings in 2024 are expected to take place at Maitland House in Southend-on-Sea. If you would like to observe a board meeting, please ...
Catch up on all the latest events
Customer Engagement and Resident Voice and Influence Panel
We’re always looking for ways to better our services. We want our customers to get involved and help us be the best we can be. Our engagement programmes include our customers, staff and board members – allowing everyone to share information, ideas and power.
Have your say with the Resident VIP. The Resident Voice and Influence Panel was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf.
What's on your mind?
If you've got a suggestion about the website or our services, you'd like to pay a compliment to a member of the team, or something hasn't gone the way it should have, please let us know....