1. Your Home

    1. Finding a Home
    2. Tenants
      1. Carrying Out Home Improvements
      2. Tenancy Overview
      3. How To Pay Your Rent
      4. Rent and Service Charges
        1. 53 Week Payment Year
      5. Lettings Policy
      6. Tenancy Policy
      7. Social Housing Waiting List
      8. Kings House - Gas Repair Updates
    3. Leaseholders and Owners
      1. Selling a Leasehold Property
      2. Leaseholder Service Charges
      3. Private Retirement Homes
    4. Shared Ownership
      1. Shared Ownership - Property Search
      2. Resale and Staircasing
      3. Shared Ownership Application
    5. Repairs, Maintenance and Safety
      1. Maintenance Videos
      2. Storage Heaters
      3. Repairs
        1. Missed Appointments
      4. Damp, Mould, Condensation and Ventilation Systems
      5. Cleaning and Gardening
      6. Building Safety
        1. Asbestos
        2. Building and Block Safety
          1. Vickers House
          2. Kings House
        3. Electrical Safety
        4. Fire Safety
          1. Barbecues, Bonfires and Fireworks
        5. Gas Safety
        6. Lift Safety
        7. Water Hygiene
      7. Works to your Home
    6. Get Involved!
      1. Resident Newsletter
      2. Axis Community Funding
      3. Customer Voice Roadshows
      4. Customer Engagement Strategy
      5. Estuary in Bloom 2023
      6. TSM Survey - Tenant Satisfaction Measures
        1. TSM Quarterly Results
      7. Resident Voice and Influence Panel
    7. Market Rent
    8. Financial Help and Assistance
    9. Anti-Social Behaviour - ASB
      1. ASB Policy

  2. Supported Living

    1. Community Support
    2. Supported Living
      1. Supported Care Properties
    3. Voice Newsletter

  3. Careers

    1. Equality, Diversity and Inclusion

  4. About Us

    1. Who We Are
      1. Executive Team
      2. Board and Committee
        1. Preferred Board and Committee Composition Statement
    2. Governance, Compliance and Policy
      1. Regulation and Co-Regulation
      2. Governance Framework
        1. Summary of Board and Committee Terms of Reference
      3. Board of Management Meetings Summary
      4. Reporting
        1. Annual Report - 2022-23
        2. Annual Report 2021-22
        3. Annual Report 2021
        4. Annual and Financial Reports and Strategies
          1. EHA Audited Financial Statements - Year Ending 31 March 2022
        5. Environmental, Social and Governance (ESG) Summary Report 2022/23
    3. Customer Services
      1. Feedback, Compliments and Complaints
        1. Housing Ombudsman Self Assessment
        2. Learning Points
    4. Safeguarding
      1. Duty of Candour Policy
      2. Modern Slavery and Human Trafficking
      3. Domestic Abuse
      4. Clare's Law
    5. Service Standards - Our Promise
      1. Customer Service Standard
      2. Estate Services Standard
    6. Useful Links

  5. Contact Us

    1. Our Secure Mail System
    2. Website Feedback

  6. Your Online Account