Policies

Our Delta related and Estuary only policies. 

Delta Housing Policies

ASB and Hate Crime Policy [pdf] 244KB

Asbestos Safety Policy[pdf] 443KB

 Awaabs Law Policy Statement [pdf] 261KB

Building Safety Policy[pdf] 483KB

 Complaints and Feedback Policy [pdf] 401KB

Complaints Policy High-Rise Residential Buildings [pdf] 372KB

Conduct Risk Policy [pdf] 334KB

Confidential Reporting Whistleblowing Policy [pdf] 465KB

Consumer Credit Activities Complaints Policy [pdf] 365KB

Consumer Duty Policy [pdf] 353KB

Damp Mould and Condensation Policy [pdf] 407KB

Data Protection Policy [pdf] 292KB

Domestic Abuse Policy [pdf] 356KB

Duty of Candour Policy [pdf] 373KB

Electrical Safety Policy[pdf] 317KB

 End of Life Policy [pdf] 349KB

Equity Diversity and Inclusion EDI Statement [pdf] 248KB

Fire Safety Policy[pdf] 370KB

Gas and Heating Systems Safety Policy[pdf] 349KB

Lettings Policy [pdf] 210KB

Lifts and Lifting Equipment Safety Policy[pdf] 328KB

Medication Policy[pdf] 3MB

Rent and Charge Setting Policy [pdf] 305KB

Resident Engagement Strategy Wharf Road[pdf] 416KB

Resident Engagement Strategy Parkside [pdf] 317KB

Safeguarding Policy [pdf] 609KB

Support Needs and Accessible Services Policy [pdf] 375KB

Vulnerable Customer Policy Equity Loan Activities Final [pdf] 839KB

Water Hygiene Safety Policy [pdf] 476KB