Customer Services

Woman in orange jumper smiling and talking on the phone

Opening Hours:

Mon-Fri 8:30am-5pm

0300 304 5000



AXIS Contact - Repairs Contractor

Contact AXIS directly to report a repair, schedule an appointment or follow up on an existing repair job.

AXIS Repairs - 0808 169 1969

Emergencies - 24 hours
Routine Repairs - Mon-Fri 8am-5pm

Customer Ambassadors

Our Customer Ambassadors are the face of Estuary Housing Association. They represent our commitment to amazing services. They’re on hand to provide personal, professional and friendly assistance to solve your problems. We only hire people who understand what great customer service is – meaning we can support you and make our services even better.

Customer Strategy

Our Customer Strategy is our roadmap to customer satisfaction. It sets out the best ways to keep you safe and happy – as well as give you the best experience possible. Your feedback shapes this strategy. We listen to what you say and improve the way we work.

Social Housing Residents' Charter

The Charter for Social Housing Residents will change the way social housing is run and how residents can influence key services. This document sets out the standards landlords should be held to and the standards of living residents are entitled to. These include:


To be safe in your home

To know how your landlord is performing

To have your complaints dealt with promptly and fairly

To be treated with respect

To have your voice heard by your landlord

To have a good quality home and neighbourhood to live in

To be supported to take your first step to ownership


Below you’ll find useful websites, documents and other resources about the Charter for Social Housing Residents and what we are doing to ensure we’re in line with these new guidelines.


Any Questions?

If you have any questions, then please contact us by:

Telephone: 0300 304 5000


The following online resources will improve your understanding of the Charter