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By Phone

By Phone

Blue Phone

General enquiries: 0300 304 5000

Repairs:0808 169 1969

Office hours are 8.30am to 5pm, 24 hours for out of hours emergencies, although these hours are being updated during the Coronavirus/Covid-19 outbreak.

Our up to date hours can be found on our homepage.

Woodgrange Drive Estate security, available from 5pm-5am 07582 053 175

By Email

By Email

Envelope for Email

You can email us your enquiry by writing to: info@estuary.co.uk  or use our online enquiry form.

When e-mailing rent statements to you, we will be use a secure e-mail system called Egress.

You can contact the GEMs cleaning team directly by writing to: gems@estuary.co.uk

By Social Media

Via Social Media

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See our latest updates and message us on Facebook and Twitter

Spot a Mistake?

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If you have foudn something that's not quite right with our website, report it using our website reporting form.

Please note this form is for reporting website issues only. For other enquiries, please use the form in the "by email" section.

Find Us

We have two sites, our head office, based in central Southend-on-Sea and our housing office, located on our Woodgrange Drive estate. 

Due to the current Covid-19 outbreak, both offices are currently closed to the public. 

Maitland House

Registered Office

Maitland House
8th & 9th Floors
Warrior Square


Travel to Maitland House: 

By rail: London Liverpool Street to Southend Victoria or London Fenchurch Street to Southend Central.

By bus: Local buses to Central Southend stop regularly outside Maitland House.

Departments at Maitland House

  • Executive Team
  • Corporate Services
  • Human Resources
  • Finance
  • ICT
  • Asset Management
  • New Business & Development
  • Support & Care

Centre Place

Housing Office

Centre Place
Prospect Close
Southend on Sea


Travel to Centre Place: 

By rail: London Liverpool Street to Southend Victoria or London Fenchurch Street to Southend Central or Southend East

By bus: Local buses 7, 8 or 26 pass Woodgrange Drive regularly.

Services and Departments at Centre Place

  • Tenancy
  • Income 
  • Allocations
  • Welfare Advice 
  • Customer & Community Engagement 
  • Leasehold Services
  • Nursery

Translators and Interpreters

We will consider providing translations and transcriptions of all corporate documents, letters and other written communication to residents.
We will consider providing interpreters and signers where necessary to assist communications between staff and residents. 
We will endeavour to ensure this service is communicated in diverse formats to ensure accessibility for all and that staff are aware of our commitment. 

Translation Panel with 0300 number