General enquiries: 0300 304 5000
Repairs:0808 169 1969 - 24 hours for emergencies, all other repairs 8am-5pm, Mon-Fri, except public holidays.
Our usual office hours are 8.30am to 5pm, 24 hours for out of hours emergencies, although these hours are being updated during the Coronavirus/Covid-19 outbreak.
Our up to date hours can be found on our homepage.
Woodgrange Drive Estate security, available from 5pm-5am 07582 053 175
If you have some feedback for us, whether that be a compliment, complaint or suggestion, this can be sent to firstname.lastname@example.org
When e-mailing rent statements to you, we will use Egress, a secure email system
When sending us an email, please include your full name, address and date of birth in order for us to identify you quickly and easily.
Spot a Mistake?
If you have found something that's not quite right with our website, report it using our website reporting form.
Please note this form is for reporting website issues only. For other enquiries, please use the form in the "by email" section.
However you choose to contact us, due to data protection, we must validate your identity before we can proceed with your enquiry.
To enable us to assist with your enquiry efficiently, please include your address and date of birth within the body of your message.
Please do not put any personal details on public social media posts or comments.
We have two sites, our head office, based in central Southend-on-Sea and our housing office, located on our Woodgrange Drive estate.
Due to the current Covid-19 outbreak, both offices are currently closed to the public.
Travel to Maitland House:
By rail: London Liverpool Street to Southend Victoria or London Fenchurch Street to Southend Central.
By bus: Local buses to Central Southend stop regularly outside Maitland House.
Departments at Maitland House
- Executive Team
- Corporate Services
- Human Resources
- Asset Management
- New Business & Development
- Support & Care
Travel to Centre Place:
By rail: London Liverpool Street to Southend Victoria or London Fenchurch Street to Southend Central or Southend East
By bus: Local buses 7, 8 or 26 pass Woodgrange Drive regularly.
Services and Departments at Centre Place
- Welfare Advice
- Customer & Community Engagement
- Leasehold Services
Translators and Interpreters
We will consider providing translations and transcriptions of all corporate documents, letters and other written communication to residents.
We will consider providing interpreters and signers where necessary to assist communications between staff and residents.
We will endeavour to ensure this service is communicated in diverse formats to ensure accessibility for all and that staff are aware of our commitment.