We want to hear from you...

Woman in orange jumper smiling and talking on the phone

We’re always looking for ways to better our services. We'd like our customers to get involved and help us be the best we can be.

Any feedback is useful, so if you have any suggestions, feedback, compliments or complaints, get in touch and let us know.

All customers are entitled to be supported by an advocate or representative when interacting with us about our services.


By Phone

General enquiries: 0300 304 5000

Repairs: 0808 169 1969 - 24 hours for emergencies, all other repairs 8am-5pm, Mon-Fri, except public holidays.


Our current office hours are Monday to Friday - 8:30am-5pm, 24 hours for out of hours emergencies.


Woodgrange Drive Estate security, available from 5pm-5am 07582 053 175.

By Email

You can email us your enquiry by writing to: info@estuary.co.uk 

If you have some feedback for us, whether that be a compliment, complaint or suggestion, this can be sent to feedback@estuary.co.uk


You can contact the GEMs cleaning team direct


When sending us an email, please include your full name, address and date of birth in order for us to identify you quickly and easily.

By Social Media

See our latest updates on Facebook, Instagram and Twitter

When private messaging us via facebook messenger, please include your full name, address and date of birth to help us identify you quickly and easily.

By Your Online Account

You can also get in touch to give feedback, good, bad or to suggest something via Your Online Account, available 24 hours a day. 

Home Visits

If you'd like to arrange a home visit, give us a call or send us an email and let us know some suitable dates and times, what the visit is regarding and who you'd like to see. We'll do our best to get the right person to you, at the right time.

Write to Us

You can write to us at our head office:

Centre Place

Prospect Close
Essex, SS1 2JD

Security Information

However you choose to contact us, due to data protection, we must validate your identity before we can proceed with your enquiry. 

To enable us to assist with your enquiry efficiently, please include your address and date of birth within the body of your message.

Please do not put any personal details on public social media posts or comments. 

Press and Media Enquiries

All media enquiries and interview requests should be made to the Communications Team on 0300 304 5000 or email communications@estuary.co.uk between 9am and 5pm, Monday to Friday.


For all urgent out of hours press enquiries please call the Communications Manager on 07702 352 801

Sales Calls

Do keep in mind staff don't take unsolicited calls. 

So, if you're looking to offer us a service or work with us, please email all the details to info@estuary.co.uk