We will listen to you, learn from your feedback, and act on what you tell us.
We Will Listen
You can talk to us in a way that works for you. Whether that be by phone, email, face-to-face, messaging us online, via assistive technology, or by putting pen to paper and writing us a letter.
We Will Share
We’ll share information on the things that affect you as soon as we can.
We Will Learn
We’ll learn from what you tell us, and we’ll share what we’ve changed on our website.
We Will Get Things Done
We’ll work on the things that matter to you the most and act as quickly as possible.
Call us on 0300 304 5000 and we’ll pick up as soon as we can, or we’ll call you back if you don’t want to wait.
Send us a message via Facebook messenger, X (formerly Twitter) or Instagram.
Send us a message via the website, estuary.co.uk, or Your Online Account.
Send us an email at info@estuary.co.uk and we’ll personally write back to you.
If you’d like to see us face-to-face, we can arrange a meeting at a time that’s convenient to you. Call us on 0300 304 5000.
Write a letter to us at
Centre Place,
Prospect Close,
Southend-on-Sea,
Essex, SS1 2JD.
We will get back to you within 5 working days.
Looking for more?
All our service standards can be found on our Service Standards page