Customer Voice Roadshow 2024

Girl Holding Ice CreamJoin us this summer to help shape our services! We're hitting the road to connect with YOU, eager to meet, hear your thoughts, and have some fun together. At these roadshows, your feedback will directly influence our services. It's a perfect opportunity to chat with our friendly team and make your voice heard.

The RVIPS, our dedicated resident group, will be at the events to share some exciting projects they've been working on. Additionally, staff members from Axis, our repairs service, will be available to answer any questions you might have.

Here's where you can find us:

  • August 20th: Woodgrange Drive Estate, 11 am – 2 pm
  • August 22nd: Basildon, 11 am – 1 pm
  • August 27th: Maldon, 11 am – 1 pm
  • August 29th: Clacton, 11 am – 1 pm

We can't wait to see you there!

If We Missed You...

If we missed you, don't worry, you haven't missed out!

We want to hear from as many people as possible tol take part in influencing our services and shaping our corporate strategy — just visit our survey page to have your voice heard. 

Customer Voice Roadshow Round Up 2023

We're really pleased we got to meet so many people in 2023, take a look at our Customer Voice Roadshow round up video. If you'd like a little more, full details for each venue are below too.

Kings House

Kings House

We have been working closely with our customers at Kings House on a weekly basis to keep them up to date with developments and also answer any questions or concerns they may have.

Vickers House

Window servicing –We were informed that window servicing was needed following cladding work. We are happy to inform you that was attended to in August. 

Vickers House

Vickers House

Window servicing –We were informed that window servicing was needed following cladding work. We are happy to inform you that was attended to in August. 

We have carried out a significant amount of work to ensure that Vickers House meets the most stringent fire safety standards. After allocating funds to meet this requirement it has left us with limited funds to undertake other works now. Therefore this work is pushed back to Autumn 2024. We are now prioritising safety works required across our housing stock.

Brentwood

Brentwood

Our residents informed us that they love living here.

Woodgrange Estate

Woodgrange Estate

Anti–Social Behaviour

It is important that any ASB witnessed is reported to ensure we can work with communities to manage this effectively. If you would like to report ASB please follow the instructions here ASB | Estuary.

Fly-tipping

It is important that fly-tipping is reported so we can take action, last year we dealt with over 50 incidents of fly-tipping and thousands of inappropriate waste disposal. As a result, we try to identify those responsible and take necessary steps to prevent reoccurrences such as reporting incidents to the Police and recharging those responsible. It is important that all households dispose of waste responsibly. If you witness fly-tipping you can report this to. If you would like to report fly-tipping, please email  info@estuary.co.uk or call 0300 304 5000

Customer Voice Roadshow 2022

Customer Voice Roadshow 2022

We visited communities in Southend, Colchester, Romford, Thurrock and Great Dunmow to reconnect with our customers and to learn about their priorities and preferences. 

To read the feedback we received, and to find out what matters most to our customers, take a look at our Customer Voice Roadshow.pdf [pdf] 4MB report.

The report is designed to be printed, but if you would prefer us to provide this in another language or format (including Braille), please contact us to request.