We try to visit our customers once every four years. This visit helps us to check if customers need any additional support. Also, that we are managing our homes effectively. If you have any further questions, please contact us.
We will complete a short questionnaire with you to ensure the details we hold on our system are accurate. You will be asked to sign the form confirming the details collected are correct.
We will ask to look around your home and ensure that it is being looked after in accordance with your Tenancy Agreement.
At the home visit will: -
• Check household member details
• Identify support needs
• Signpost to other services if required
• Check the condition of your home
We ask if you are available as these are planned around other visits in the area. However, if the appointment is not convenient, we can rearrange it. We appreciate your cooperation in completing these visits in line with your Tenancy Agreement.
We will ask for proof of identity for the tenancy holders, to check who is occupying the property.
We will ask for two forms of ID for the tenancy holders. One ideally will be photographic, the other confirmation of the address.
We will also ask you for the names and dates of birth of anyone else living with you. If we do not already have their details, we may need ID for them too.
| Photographic ID | Acceptable non-photographic ID | Acceptable proof of address |
| Passport | Birth certificate | Utility bill (gas, water, electricity or landline telephone) |
| Driving Licence | Adoption Certificate | Financial statement (bank, building society, or credit card) |
| Biometric Residence Permit | UK full old-style paper driving licence | Council Tax statement |
| HM Armed Forces identity card | Marriage or civil partnership certificate | Benefit statement or original notification letter from Department of Work and Pensions (DPW) confirming the rights to benefit – for example, child allowance, pension (UK) ** |
| ID cards carrying the PASS accreditation logo | HM Revenue & Customs tax notification (i.e. tax assessment, statement of account, notice of coding but not a P45 or P60) ** | |
| Mortgage statement ** |
** dated within the last 12 months
Stacey Rose's manager is Jennifer Needham. Stacey is responsible for:
· 
Aleisha Diss' manager is Sarah Bridge. Aleisha is responsible for the following patches:
· 
Danielle Stewart's manager is Sarah Bridge. Danielle is responsible for the following patches:
·
Jessica Hoston's manager is Sarah Bridge. Jessica is responsible for the following patches:
· 
Tom Morley's manager is Sarah Bridge. Tom is responsible for the following patches:
The Government set Housing Association rents. They tell us what we can and can’t charge. If you’d like to know more, you can view Policy statement on rents for social housing on the gov.uk website.
In 2022-23, most will see a 4.1% increase in their rent.
This is worked out through the September Consumer Price Index (CPI) rate plus the percentage allowed by the Government. For 2022-23 it is 1%. By combining the CPI and annual allowable increase, we get the percentage increase.
For 2022-23 the September 2021 CPI figure is 3.1%. 3.1% + 1% = 4.1%.
It’s your responsibility to inform us if there are any changes to your household, this includes the birth of a new child or if someone passes away.
Check your tenancy details on your Online Account, if something needs changing, please call us on 0300 304 5000, or email info@estuary.co.uk, including supporting evidence (For example, a birth certificate).
Please include your name, household address, and a good-quality photograph, if needed.
We carry out regular tenancy checks to make sure we have the correct information and the right people are living in our properties.
If you’re moving out, you need to give us at least four weeks' notice in writing by email or post.
Your Housing Officer will arrange a visit and talk through the moving-out process.
The property must be left clean and tidy.
Contents Insurance can cover your belongings against fire, theft and other risks, such as accidental damage. If something happens to destroy or damage your belongings, it can cost a lot of money to replace those items. Given the increased cost of living, this is something we can all do without.
Contents insurance can provide peace of mind, knowing that if the worst should happen, your items can be replaced or repaired. We encourage you to look in to contents insurance if you’ve not already done so.
The National Housing Federation work in partnership with Thistle Insurance Services Ltd. Call Thistle Tenant Risks on 0345 450 7288 or you can visit the ThistlemyHome website for more information or to request a call back. You can also go to Sum Insured Calculator | My Home Contents Insurance (thistlemyhome.co.uk) to work out the value of your home contents.
Let us know if you’re looking to bring a new furry (or otherwise) friend into your home. You’ll need to apply for permission. Please don’t take on a pet unless your request has been approved.
To apply for permission to keep a pet, fill our the form below.
Your pet is your responsibility. Please keep your neighbours in mind and make sure it doesn’t cause any annoyance or nuisance.
Please note, permission may be refused if you have rent arrears.
It might be possible to pass a tenancy on to another family member who is living in the property, if a tenant passes away or a relationship breaks down. This will depend on the type of tenancy you have.
We understand this may be a difficult time and we are here to help. To change the tenancy holder, please contact us as soon as you can. We’ll explain the options. We consider individual circumstances which will include the vulnerability of members of the household when making any decision.
If you'd like to find out if your home qualifies for the right to acquire, or you'd like to know how it all works, please contact our sales team
This policy describes how we let our general needs rented homes. It aims to provide information and advice for customers and staff on how we select applicants and allocate our general needs rented homes.
if you need some information that's more in depth, you can read the full Lettings Policy.