We have divided our communities into different areas, called patches, to make sure we can provide efficient support and services. There are eight patches, each looked after by one of our housing managers, Jennifer Needham or Sarah Bridge. These patches cover areas like Southend-on-Sea, Westcliff-on-Sea, Colchester, and others. Our housing officers take care of specific locations within their patches, helping residents and making sure our housing standards are met. This setup allows us to give each area the attention and support it needs.
Please keep in mind that we have a Duty Housing Officer available every day. This means you may not always speak to your assigned Housing Officer, especially in urgent situations. This way, we can deal with any urgent issues quickly while still providing high-quality service.
Larissa's manager is Jennifer Needham. Jennifer is responsible for the following patches:
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Madeleine Spencer's and Jenna Mansfield's manager is Jennifer Needham. Madeleine and Jenna are responsible for the following patches:
Stacey Rose's manager is Jennifer Needham. Stacey is responsible for:
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Aleisha Diss' manager is Sarah Bridge. Aleisha is responsible for the following patches:
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Danielle Stewart's manager is Sarah Bridge. Danielle is responsible for the following patches:
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Jessica Hoston's manager is Sarah Bridge. Jessica is responsible for the following patches:
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Tom Morley's manager is Sarah Bridge. Tom is responsible for the following patches:
The Government set Housing Association rents. They tell us what we can and can’t charge. If you’d like to know more, you can view Policy statement on rents for social housing on the gov.uk website.
In 2022-23, most will see a 4.1% increase in their rent.
This is worked out through the September Consumer Price Index (CPI) rate plus the percentage allowed by the Government. For 2022-23 it is 1%. By combining the CPI and annual allowable increase, we get the percentage increase.
For 2022-23 the September 2021 CPI figure is 3.1%. 3.1% + 1% = 4.1%.
It’s your responsibility to inform us if there are any changes to your household, this includes the birth of a new child or if someone passes away.
Check your tenancy details on your Online Account, if something needs changing, please call us on 0300 304 5000, or email info@estuary.co.uk, including supporting evidence (For example, a birth certificate).
Please include your name, household address, and a good-quality photograph, if needed.
We carry out regular tenancy checks to make sure we have the correct information and the right people are living in our properties.
If you’re moving out, you need to give us at least four weeks' notice in writing by email or post.
Your Housing Officer will arrange a visit and talk through the moving-out process.
The property must be left clean and tidy.
Contents Insurance can cover your belongings against fire, theft and other risks, such as accidental damage. If something happens to destroy or damage your belongings, it can cost a lot of money to replace those items. Given the increased cost of living, this is something we can all do without.
Contents insurance can provide peace of mind, knowing that if the worst should happen, your items can be replaced or repaired. We encourage you to look in to contents insurance if you’ve not already done so.
The National Housing Federation work in partnership with Thistle Insurance Services Ltd. Call Thistle Tenant Risks on 0345 450 7288 or you can visit the ThistlemyHome website for more information or to request a call back. You can also go to Sum Insured Calculator | My Home Contents Insurance (thistlemyhome.co.uk) to work out the value of your home contents.
Let us know if you’re looking to bring a new furry (or otherwise) friend into your home. You’ll need to apply for permission. Please don’t take on a pet unless your request has been approved.
To apply for permission to keep a pet, fill our the form below.
Your pet is your responsibility. Please keep your neighbours in mind and make sure it doesn’t cause any annoyance or nuisance.
Please note, permission may be refused if you have rent arrears.
It might be possible to pass a tenancy on to another family member who is living in the property, if a tenant passes away or a relationship breaks down. This will depend on the type of tenancy you have.
We understand this may be a difficult time and we are here to help. To change the tenancy holder, please contact us as soon as you can. We’ll explain the options. We consider individual circumstances which will include the vulnerability of members of the household when making any decision.
If you'd like to find out if your home qualifies for the right to acquire, or you'd like to know how it all works, please contact our sales team
This policy describes how we let our general needs rented homes. It aims to provide information and advice for customers and staff on how we select applicants and allocate our general needs rented homes.
if you need some information that's more in depth, you can read the full Lettings Policy.