We have respect for our customers, our people and our communities.
We work together to achieve shared goals and improving the lives of our customers.
We hold ourselves accountable for our actions and deliver on our promises.
We're an ethical, sustainable and responsible housing association.
At the heart of who we are and what we do.
• Homes our customers can afford
• Inclusive services that matter to our customers
• Getting the basics right first time (and if we don’t, we’ll put things right
without fuss or delay)
• Safe and energy-efficient homes
• Our social purpose – with every penny spent going towards achieving it
• Delivering our priorities, build on our strengths, and invest sustainably
• Partnerships that provide support and help sustain communities
• We are One Estuary and take pride in everything we do
Ian Martin, Estuary CEO, talks about the Corporate Strategy 2022 - 25: