About Us

About Us

We consider ourselves more than a housing association. We’re a team of dedicated individuals, driven by a clear social purpose. We want you to feel at home in your property and a part of your community. As a not-for-profit organisation, every pound we spend goes towards these aims.

We own and manage over 4,700 properties across Essex, the three outer East London Boroughs and the Suffolk Coastal District.

Our head office is located in Southend City and our teams regularly travel to our properties to meet with customers. To find out when we will be in your area, or to arrange a visit, contact us.

Our Purpose

Our Purpose

To provide housing our customers are proud to call home.

Our Values


We have respect for our customers, our people and our communities.

One Estuary:

We work together to achieve shared goals and improving the lives of our customers.


We hold ourselves accountable for our actions and deliver on our promises.


We're an ethical, sustainable and responsible housing association.

Our Principles

At the heart of who we are and what we do.

• Homes our customers can afford

• Inclusive services that matter to our customers

• Getting the basics right first time (and if we don’t, we’ll put things right

without fuss or delay)

• Safe and energy-efficient homes

• Our social purpose – with every penny spent going towards achieving it

• Delivering our priorities, build on our strengths, and invest sustainably

• Partnerships that provide support and help sustain communities

• We are One Estuary and take pride in everything we do

Our Strategies

Our strategies are intended for print, but if you would like any of these in a different format, please let us know. 

Corporate Strategy[pdf] 4MB

Customer Engagement Strategy[pdf] 5MB

Customer Strategy[pdf] 3MB

People Strategy[pdf] 6MB

Corporate Strategy

Ian Martin, Estuary CEO, talks about the Corporate Strategy 2022 - 25: