We are currently experiencing sound problems on option 1 for our repairs line via our main phone line. We are working on resolving this issue as soon as possible, but in the interim period, please instead call Axis directly on 0808 1691969.

Microsoft 365 Encryption

In order to keep your sensitive details as secure as we can, we use a secure email encryption system from Microsoft. It helps us comply with data protection regulations and to ensure data we send is encrypted and arrives with the intended recipient as securely as possible. It enhances our ability to deliver emails to residents in a way that is user-friendly and relevant to each resident.
 

Microsoft 365 Encryption is free to access and to reply


Depending on what email provider you use, the experience will be slightly different. Follow the relevant guide below on how to access your encrypted email.

 

Accessing Your Encrypted Email Using a Yahoo or Gmail Email Account

This guide will take you through the steps of how to open an encrypted email if you are using a Yahoo or Gmail email account.

  1. When you receive an encrypted email from Estuary, the email will state " has sent you a protected message" with a button underneath to read the message. 
    Protected email received notification
  2. To open the message either ‘Tap’ or ‘Click’ on ‘Read the message’.
  3. This will open your web browser. The view will look slightly different depending on if you are using Yahoo or Gmail.
  4. You can either click on ‘Sign in with ..’ which will take you to sign into your email account or you can use "Sign in with a one-time passcode."
    Sing in using Google ID  Sign in using Yahoo ID
  5. If you chose "Sign in with..." you will be redirected to sign into your email address.
    If you chose one-time passcode, you will then be presented with a screen to enter a passcode. The one-time passcode will be sent to the same email address you received the encrypted message.
    Passcode requestPasscode example

You can review and respond to this email as you would any other email. However, the content cannot be copied or forwarded.

Accessing your Encrypted email using an alternative email address

This guide will take you through the steps of how to open encrypted emails if you are not using a Yahoo, Gmail, or Microsoft email account. Such as iCloud, BT, Sky and AOL.

  1. When you receive an encrypted email from Estuary, the email will look like this:

Encrypted email sign in

      2. To open the message either ‘Tap’ or ‘Click’ on ‘Read the message’.

Tap to Open Message

      3. ‘Tap’ or ‘Click’ ‘Sign in with a One-time passcode’

Click to open One Time Passcode

     4. This will open your web browser.

     5.. You will then be presented with a screen to enter a passcode. The One-time passcode will be sent to the same email address you received the            encrypted message.

     6. You can review and respond to this email as you would any other email. However, the content cannot be copied or forwarded.

Accessing your Encrypted email using a Microsoft email

This guide will take you through the steps of how to open an encrypted email if you are using a Microsoft email account (Outlook/Hotmail/Live)

Email from Estuary Housing Association

  1. If you are using the ‘Outlook’ application on your mobile/tablet, PC, or signed into your emails via a web browser, you can view the email seamlessly.
  2. Simply ‘tap’ or ‘click’ on the email item and this will automatically ‘decrypt’ your message
  3. If the email is encrypted, it will display the text, “Confidential”.
  4. You can review and respond to this email as you would any other email. However, the content cannot be copied or forwarded.
  5. If you are using another email application to read your emails such as Apple Mail, Samsung Mail or Gmail, a few extra steps are required.

Other email applications

       6.  When you receive an encrypted email from Estuary, the email will look like the example.

Sign in Box

       7. To open the message either ‘Tap’ or ‘Click’ on ‘Read the message’

Outlook Sign In Box

     8.  This will open your web browser. Click on the ‘Sign in’ button to proceed A sign-in page will appear. First, enter your full email address, then tap or click ‘Next’.

Image Password

     9. Next, enter the password that is associated to your email account, then tap or click ‘Sign in’ Your email account will now be accessible to view, locate the Estuary email and open.

Confidential Sensitive Information

     10. You can review and respond to this email as you would any other email. However, the content cannot be copied, forwarded, or printed.