Important Information

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telephone icon 0808 169 1969 - Repairs


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Working Differently

Due to the Coronavirus/Covid-19 outbreak, we're working slightly differently.  Please note that you will only be able to speak to a member of staff between the hours of 10 am to 4 pm.  If you call before or after these hours you will be able to leave a voicemail and someone will call you back.

You can also contact us in other ways including, Facebook, Twitter or email

If you are struggling financially and are having difficulty paying your rent then please check our #PlantoPay Campaign.  We're here to help you keep your home, so please get in touch.

The ONLY phone numbers you should be using at this time are 0300 304 5000 or, for urgent and emergency repairs, 0808 169 1969. No other number should be used at this time; it will not be connected.

You can view the latest FAQSCovid19.pdf [pdf] 562KB  here which may help with any queries you have.


News and Events

  1. Family Action Launches Food On Our Doorstep (FOOD)

    Their ethos is good-quality food at a low price.
    Weekly Food On Our Doorstep (FOOD) clubs will be available at six Southend Children’s Centres to provide families with good-quality food at a low cost, while also reducing food waste.

  2. Mutual Exchanges Restart 1st July

    We're pleased to say we're able to recommence mutual exchanges from 1st July. Those who had applied before lockdown will be contacted to discuss if they still wish to proceed. New applicants for exchanges can apply from Wednesday 1st July.

  3. Supplier Invoices

    Please note that as of 19th March 2020, all suppliers and contractors should email invoices/statements to

    Any posted items may not be received and processed in a timely manner due to temporary relocation and limitation in postal deliveries.

    We appreciate your support and cooperation at this time.

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