Important Information

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telephone icon 0300 304 5000 - Main
Mon-Fri 10am-4pm

telephone icon 0808 169 1969 - Repairs


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Working Differently

Due to the Coronavirus/Covid-19 outbreak, we're working slightly differently. Please note that you will only be able to speak to a member of staff between the hours of 10 am to 4 pm. If the lines are busy or you call before or after these hours you will be able to leave a voicemail and someone will call you back.

You can also contact us in other ways including, Facebook, Twitter or email

If you are struggling financially and are having difficulty paying your rent then please check our #PlantoPay Campaign.  We're here to help you keep your home, so please get in touch.

The ONLY phone numbers you should be using at this time are 0300 304 5000 or, for urgent and emergency repairs, 0808 169 1969. No other number should be used at this time; it will not be connected.

You can view the latest FAQSCovid19.pdf [pdf] 562KB  here which may help with any queries you have.


News and Events

  1. Changes to Coronvirus Restrictions in Your Area

    London and Essex are expected to enter High level restrictions and Thurrock and Southend still at Medium level restrictions (although under constant review). If you’re in a high level area you can’t mix households inside. You can only mix in a group of 6 outside. But businesses can continue to operate in a Covid safe way. Estuary is Covid safe and will keep on working as we are. We will update you if anything changes.

  2. Coronavirus Restrictions in Your Local Area

    With the UK adopting a three-tier system of restrictions  there will be further things to remember and they are different according to where you live! You can check out what you can and can’t do according to your post code:

  3. Axis Home Repairs During the Coronavirus Pandemic

    Axis would like to reassure our residents about the increased safety measure they're undertaking while conducting repairs in homes.

    They have produced a leaflet showing what precautions they're taking, along with what you can expect and what you can do to help.

    The leaflet, Safety First!, is available digitally and will open in a new window.

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