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Working Differently

Due to the Coronavirus/Covid-19 outbreak, we're working slightly differently. Please note you will only be able to speak to a member of staff between the hours of 10am to 4pm Monday to Friday. Should you call before or after these hours you will be able to leave a voicemail. A member of staff will then call you back between the business opening hours of 10am-4pm.

You can also contact us in other ways including, Facebook, Twitter or email

If you are struggling financially and are having difficulty paying your rent then please check our #PlantoPay Campaign. We're here to help you keep your home, so please get in touch. https://estuary.co.uk/money-advice

The ONLY phone numbers you should be using at this time are 0300 304 5000 or, for urgent and emergency repairs, 0808 169 1969. No other number should be used at this time; it will not be connected.

You can view the latest FAQSCovid19.pdf[pdf] 557KB here which may help with any queries you have.

News and Events

allpay's Automated Rent Payment Service Gets a New Number

The phone number to for the allpay Automated Service has changed and can be used straight away.

The number now lo-call and costs the same as a phone call to our 0300 number.

The new number is 0330 041 6497* and is still open 24 hours.

To use the allpay Automated Service, you will need your Estuary Housing Association payment card. If you do not have a payment card, please contact the Income Team on 0300 304 5000 or email the Income Team.

You can see all the ways to pay your rent at estuary.co.uk/ways-to-pay.

Coronavirus has affected us all. If you're in difficulty as a result of the pandemic, we may be able to help. Take a look at our #PlanToPay pages to find out more and please do get in contact.

*Please note: The cost to call allpay's 0330 number will depend on your calling plan. For most, this will be included in your plan or charged at your standard rate. We advise you to contact your provider if in any doubt.
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Essex Police Warns of Fake NHS Vaccine Texts

Essex Police have issued a warning in their latest fraud alert system advising another fraudulent text message is circulating claiming to be from the NHS, encouraging people to ‘apply’ for their COVID vaccine.

The text message contains a link that takes recipients to a very convincing website which proceeds to ask for personal and payment details. This should be an immediate red flag, along with bad grammar and spelling mistakes, one of which can be seen highlighted in the full warning from the police, which is available to read: Essex_Police_COVID_Vaccine_Scam_Texts_Latest_Update_8_Jan_2021.pdf [pdf] 488KB

Remember: the COVID-19 is free via the NHS only. It is not possible to purchase the vaccine or obtain via other methods.