What is Your Online Account?

You can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, report a repair, view your statements, check on a repair request, raise an issue and much more.


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Our Annual Complaints Performance and Service Improvement Report is Now Available

We're pleased to say our Our Annual Complaints Performance and Service Improvement Report is available now.  The report lays out our aims and focus for the year and how we expect to i...

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Home Contents Insurance

Home Contents Insurance Why do I need it? If you are a tenant who rents, it is unlikely your landlord will cover your contents as part of the tenancy agreement. It’s a good idea to conside...

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Introducing the New Repairs Chatbot

We know it’s not always convenient to make a phone call to report a repair, so we’ve been working with Axis to make this easier for you. Our brand new Chatbot will be available in Your Onl...

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Estuary Achieves Bronze Inclusive Employer Award!

Estuary have achieved a Bronze Award under the Inclusive Employers Accreditation Scheme! Inclusive Employers is the leading professional body for workplace inclusion in the UK.  The assessment...

Catch up on all the latest goings on

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29th July - Board of Management Meeting

29th July 2024 - 4pm-6.30pm Our board meets regularly. All meetings in 2024 are expected to take place at Maitland House in Southend-on-Sea. If you would like to observe a board meeting, please ...

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26th August - Bank Holiday

Summer bank holiday. Our offices will be closed, but our emergency repairs line will still be available. Don't forget, you can use our repairs chatbot via the portal too, 24 hours per day!...

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5th August - Estuary In Bloom Competition Closes

Estuary in Bloom Competition Closes Our ever-popular Estuary in Bloom is back for 2024 and we're looking forward to seeing your fabulous entries this year. Get your photos over to involvemen...

Catch up on all the latest events

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Resident Voice and Influence Panel (Formally FER)

Customer Engagement and Resident Voice and Influence Panel

We’re always looking for ways to better our services. We want our customers to get involved and help us be the best we can be. Our engagement programmes include our customers, staff and board members – allowing everyone to share information, ideas and power.

Have your say with the Resident VIP. The Resident Voice and Influence Panel was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf.


 Get Involved Resident Voice and Influence Panel

What's on your mind?

What's on your mind?

If you've got a suggestion about the website or our services, you'd like to pay a compliment to a member of the team, or something hasn't gone the way it should have, please let us know....

Feedback, Compliments and Complaints