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telephone iconMain - 0300 304 5000

Mon-Fri 8am-5pm*

telephone iconRepairs - 0808 169 1969

Emergencies - 24 hours
Routine Repairs - Mon-Fri 8am-5pm*

envelope info@estuary.co.uk

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* Excluding public holidays

News and Events

  1. Vaccinations - Please Contact Your GP

    We've been made aware the Norton Place property in Wickford is to be used as a vaccination centre.

    Please note, we have no further information on this and you should contact your GP direct with any queries.

  2. Thank you for your patience

    Thank you for your patience

    Further to the update provided last month, the Covid virus is still significantly impacting on our repairs service. 

    Our repairs contractor, Axis, is still having problems getting some materials and has a shortage of labour, as some staff are having to isolate due to track and trace alerts or having contracted Covid-19.   As a result, it is taking longer to answer calls and to get repairs undertaken. 

    We will continue to attend quickly for emergency repairs, but it is taking longer to deal with other repairs.  We expect to resolve routine repairs in 30 days rather than the  usual 20 day target.  This is a temporary arrangement and we will shorten timescales as soon as we are able.   

    We apologise for the inconvenience this may cause but hope you will appreciate that the continuation of this temporary change is necessary.

     

  3. Tenant Annual Report Now Available

    Flat design people reviewing information

    Our tenant annual report contains information about your home and your tenancy. It highlights how we are working with you, our customers to help shape the future. You can find out more about our involved residents and the ways in which you can become involved and have a voice.

    Some of the highlights in the report

    • 1,875 Homes have benefited from an upgrade throughout the year.  We’ve spent £2,904,449 improving your homes
    • Our GEMS team dealt with 1,649 fly tipping incidents
    • 785 new anti-social behaviour cases were opened for us to deal with.
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