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telephone iconMain - 0300 304 5000

Mon-Fri 8am-5pm*

telephone iconRepairs - 0808 169 1969

Emergencies - 24 hours
Routine Repairs - Mon-Fri 8am-5pm*

envelope info@estuary.co.uk

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* Excluding public holidays

News and Events

  1. Axis Service Update

    Axis Service Update graphic
    Following our previous update, Coronavirus and its variants are still having an impact on our routine repairs service.
     
    This is affecting our contractors and suppliers, meaning we have fewer operatives available and further difficulties getting some items.
     
    We will continue to provide an emergency service and prioritise urgent repairs to ensure you are safe. It may take longer to resolve routine works and follow up appointments.
     
    We will do all we can to minimise delays and get repairs done as quickly as possible.
     
    I thank you for your continued patience during this time.
     
    Keith Carter, Director of Built Environment
     
  2. Tenant Annual Report Now Available

    Flat design people reviewing information

    Our tenant annual report contains information about your home and your tenancy. It highlights how we are working with you, our customers to help shape the future. You can find out more about our involved residents and the ways in which you can become involved and have a voice.

    Some of the highlights in the report

    • 1,875 Homes have benefited from an upgrade throughout the year.  We’ve spent £2,904,449 improving your homes
    • Our GEMS team dealt with 1,649 fly tipping incidents
    • 785 new anti-social behaviour cases were opened for us to deal with.
  3. We’re fixing it. We’re going live.

    We’re fixing it. We’re going live

    Estuary’s new repairs and maintenance contract with Axis Europe goes live.

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