The previous problem with users signing up to Your Online Account not getting validation emails has now been fixed. 
If you have signed up recently, you will receive a validation email shorty.

Estuary Housing Association

Switchboard: 0300 304 5000 Repairs: 0808 169 1969 info@estuary.co.uk
Estuary Housing Association
  1. image-New Career@2x.png Careers

    See what jobs we have on offer!
  2. image-Make a Payment@2x.png How To Pay Your Rent

    The different ways you can pay and keep up to date with your rent.
  3. image-Contact Us@2x.png Contact Us

    We want to hear from you! Feedback, compliments and complaints.

What is Your Online Account?

You can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, view your statements, check on a repair request, raise an issue and much more.

Popular Pages

  1. image-Asset 6@2x.png About Us

    About Estuary Housing Association, our values, principles, priorities and strategies.
  2. image-Repairs@2x.png Repairs

    How to report a repair and what an emergency repair is.
  3. image-Your Tenancy Info-Find a Home@2x.png Building Safety

    Ways we keep you safe and what you can do, too.
  4. image-15752.png Financial Help and Assistance

    Financial help and advice

News and Events

Telephone System Down On Saturday 9th December.jpg
Our Telephone Systems are Down on Saturday 9th December

Our telephone system will be down whilst maintenance works are taking place on Saturday 9th December from 8.30 am until 4 pm. The direct repairs line will remain unaffected. Please contact Axis on 080...

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Homegrown 2024

HOMEGROWN 2024 In partnership with our repairs contractor Axis and green charity, Groundwork we’re pleased to promote Home Grown 2024. Join our free online Family Growing course! Learn how to...

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Customer Newsletter - Now Available

We're thrilled to say our customer newsletter is now available. Take a look at https://estuary.co.uk/resident-newsletter to find out good news stories, valuable resources and essential informat...

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Essex Housing Awards - Winners!

Congratulations to the Communications and Project Teams for their Digital Impact award win at The Essex Housing Awards last night (Weds, 2nd Nov).  The teams worked closely together to cr...

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Catch up on all the latest goings on

View all news

Resident Voice and Influence Panel (Formally FER)

Customer Engagement and Resident Voice and Influence Panel

We’re always looking for ways to better our services. We want our customers to get involved and help us be the best we can be. Our engagement programmes include our customers, staff and board members – allowing everyone to share information, ideas and power.

Have your say with the Resident VIP. The Resident Voice and Influence Panel was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf.

 

 Get Involved Resident Voice and Influence Panel

What's on your mind?

What's on your mind?

If you've got a suggestion about the website or our services, you'd like to pay a compliment to a member of the team, or something hasn't gone the way it should have, please let us know....

Feedback, Compliments and Complaints