Our main telephone line (0300 304 5000) will be down for maintenance today from 17:30 to 18:00.  During this time, our repairs line will be unaffected. Emergency repairs can still be reported on  0808 1691969. Thank you for your understanding.

What is Your Online Account?

You can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, report a repair, view your statements, check on a repair request, raise an issue and much more.


Chatbot News Item.jpg
Introducing the New Repairs Chatbot

We know it’s not always convenient to make a phone call to report a repair, so we’ve been working with Axis to make this easier for you. Our brand new Chatbot will be available in Your Onl...

Inclusive Employers Bronze Award.png
Estuary Achieves Bronze Inclusive Employer Award!

Estuary have achieved a Bronze Award under the Inclusive Employers Accreditation Scheme! Inclusive Employers is the leading professional body for workplace inclusion in the UK.  The assessment...

Make Things Right Campaign Image.jpg
Make Things Right Campaign

We’re Backing HM Government’s, ‘Make Things Right Campaign’. We support the Department for Levelling Up, Housing and Communities’ campaign – Make Things Right, a...

A teal page on the screen is torn open, revealing a teal figure 53 on a white background
53 Week Payment Year

It’s a 53 week year in 2024-25!  Most of our tenancies are charged weekly on a Monday.  In a standard year, there are 52 Mondays, meaning 52 weekly charges. Every five to six ...


Board Member Meeting - Phone Isolated.jpg
29th July - Board of Management Meeting

29th July 2024 - 4pm-6.30pm Our board meets regularly. All meetings in 2024 are expected to take place at Maitland House in Southend-on-Sea. If you would like to observe a board meeting, please ...

Cropped Ice Lollies.jpg
26th August - Bank Holiday

Summer bank holiday. Our offices will be closed, but our emergency repairs line will still be available. Don't forget, you can use our repairs chatbot via the portal too, 24 hours per day!...

Estuary in Bloom Banner.png
5th August - Estuary In Bloom Competition Closes

Estuary in Bloom Competition Closes Our ever-popular Estuary in Bloom is back for 2024 and we're looking forward to seeing your fabulous entries this year. Get your photos over to involvemen...

Catch up on all the latest goings on

View all news

Resident Voice and Influence Panel (Formally FER)

Customer Engagement and Resident Voice and Influence Panel

We’re always looking for ways to better our services. We want our customers to get involved and help us be the best we can be. Our engagement programmes include our customers, staff and board members – allowing everyone to share information, ideas and power.

Have your say with the Resident VIP. The Resident Voice and Influence Panel was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf.


 Get Involved Resident Voice and Influence Panel

What's on your mind?

What's on your mind?

If you've got a suggestion about the website or our services, you'd like to pay a compliment to a member of the team, or something hasn't gone the way it should have, please let us know....

Feedback, Compliments and Complaints