Important Information
0300 304 5000 - Main
Working Differently
Due to the recent Coronavirus/Covis-19 outbreak, we're working slightly differently.
Please only call if you absolutely need to so customers with urgent needs can get through.
Don't worry, there's a number of other ways you can contact us, Facebook, Twitter or email
You can view the latest FAQS for residents 27.3.20.pdf [pdf] 448KB here which may help with any queries you have.
News and Events
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Coronavirus - 24th March 11.30 am
As Covid 19 moves a pace, we’re pulling together! We’re not panicking – we’re assessing, we’re planning and we’re responding. The situation is changing daily. So, we want to keep you in touch with our plans.
As you will know this is a national emergency so in line with government advice, we are doing the responsible thing and moving our staff, including our call centre staff, to work at home.
At Estuary we’re enormously proud of how our staff are responding – we’re doing everything we can to maintain our services for our residents who are our chief concern.
Ian Martin
Chief Executiveread more...
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Emergency repairs only
We’re continuing to serve our residents but due to staff shortages Axis can only deal with EMERGENCY repairs right now. Please do not contact Axis or Estuary with urgent or routine repairs as we have to prioritise emergencies only. We are really sorry about this and appreciate your understanding.
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Supplier Invoices
Please note that as of 19th March 2020, all suppliers and contractors should email invoices/statements to invoices@estuary.co.uk
Any posted items may not be received and processed in a timely manner due to temporary relocation and limitation in postal deliveries.
We appreciate your support and cooperation at this time.
