Estuary Housing Association

Switchboard: 0300 304 5000 Repairs: 0808 169 1969 info@estuary.co.uk
Estuary Housing Association
  1. image-Make a Payment@2x.png How To Pay Your Rent

    The different ways you can pay and keep up to date with your rent.
  2. image-Your Tenancy Info-Find a Home@2x.png Estuary and CHP Merger

    Find out more about our merger with CHP.
  3. image-Contact Us@2x.png Contact Us

    We want to hear from you! Feedback, compliments and complaints.

What is Your Online Account?

You can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, report a repair, view your statements, check on a repair request, raise an issue and much more.

Popular Pages

  1. image-Asset 6@2x.png About Us

    About Estuary Housing Association, our values, principles, priorities and strategies.
  2. image-Repairs@2x.png Repairs

    How to report a repair and what an emergency repair is.
  3. image-Your Tenancy Info-Find a Home@2x.png Building Safety

    Ways we keep you safe and what you can do, too.
  4. image-15752.png Financial Help and Assistance

    Financial help and advice

News

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Planned Phone Line Closure – Wednesday 11th February

We would like to inform customers that on Wednesday 11th February, our phone lines will be temporarily closed between 9:15am and 11:45am due to staff training. Please be assured that the repairs...

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Join us at Southend Winter Pride 2026!

We are pleased to be taking part in Southend Winter Pride this year, and we would love our customers and local communities to join us. Winter Pride is a local celebration of LGBTQIA+ people, the...

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Check ID Before Letting Anyone into Your Home

We have received several reports, from residents of varying places, of individuals going door-to-door claiming to be from Estuary and stating they are checking properties for damp and mould. Importan...

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Louise's Story

Hi, I’m Louise, a member of The Residents’ Voice and Influence Panel – and I’m registered Deaf. I was born hearing but developed severe ear infections as a child, leading to...

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Events

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Merger Consultation, Uttlesford

Wednesday 22st October, 10:30-12:00...

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Merger Consultation, Tendring

Tuesday 21st October, 10:30-12:00...

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Bexhill Drive Community Action Day
Bexhill Drive Action Day

Wednesday 15th October 2025...

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Merger Consultation, Thurrock

Wednesday 15th October, 10:00-12:30...

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Resident Voice and Influence Panel (Formally FER)

Customer Engagement and Resident Voice and Influence Panel

We’re always looking for ways to better our services. We want our customers to get involved and help us be the best we can be. Our engagement programmes include our customers, staff and board members – allowing everyone to share information, ideas and power.

Have your say with the Resident VIP. The Resident Voice and Influence Panel was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf.

 

 Get Involved Resident Voice and Influence Panel

What's on your mind?

What's on your mind?

If you've got a suggestion about the website or our services, you'd like to pay a compliment to a member of the team, or something hasn't gone the way it should have, please let us know....

Feedback, Compliments and Complaints