What is Your Online Account?

You can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, view your statements, check on a repair request, raise an issue and much more.

News and Events

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Board Meeting Dates 2024

Our board meets regularly. All meetings in 2024 are expected to take place at Maitland House. If you would like to observe a board meeting, please contact us on 0300 304 5000 or email info@estuar...

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Tenant Satisfaction Survey Starts Again Today

We're excited to say our customer satisfaction survey, known as the STAR survey, is due to kick off soon...

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Christmas Opening Times

Our offices will be closing at 5pm on Friday 22nd December and we'll reopen on Tuesday 2nd January at 8.30am. Please note: the Axis contact centre will be open as normal, but they'll be clo...

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The Care and Support Christmas Party!

A Joyful Celebration: The Care and Support Christmas Party! The holiday spirit was in full swing yesterday last week, as residents and staff gathered for the Care and Support Christmas Party. Trans...

Catch up on all the latest goings on

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Resident Voice and Influence Panel (Formally FER)

Customer Engagement and Resident Voice and Influence Panel

We’re always looking for ways to better our services. We want our customers to get involved and help us be the best we can be. Our engagement programmes include our customers, staff and board members – allowing everyone to share information, ideas and power.

Have your say with the Resident VIP. The Resident Voice and Influence Panel was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf.


 Get Involved Resident Voice and Influence Panel

What's on your mind?

What's on your mind?

If you've got a suggestion about the website or our services, you'd like to pay a compliment to a member of the team, or something hasn't gone the way it should have, please let us know....

Feedback, Compliments and Complaints