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Working Differently

Due to the recent Coronavirus/Covid-19 outbreak, we're working slightly differently.

Please only call if you absolutely need to so customers with urgent needs can get through.

Don't worry, there's a number of other ways you can contact us, Facebook, Twitter or email

The ONLY phone numbers you should be using at this time are 0300 304 5000 or, for emergency repairs, 0808 169 1969. No other number should be used at this time; it will not be connected.

You can view the latest FAQSCovid19.pdf [pdf] 562KB here which may help with any queries you have.

News and Events

Coronavirus - 24th April

Dear Residents,

Despite the self-isolation, I hope you’re all well and finding some joy in your Estuary homes. These are tough times, but you’re part of Estuary and we’re all in this together. We’re on your side.

We’re now into our fourth week of Covid 19 and Estuary’s third week working away from the office. I hardly need to say that life feels very different.

But some things haven’t changed:

I’m glad to say: we’re still not panicking! - we’re assessing and we’re planning for the medium term. I know we’re not there yet, but we’re beginning to think about what Estuary will look like in recovery. I hope that’s heartening.
Emergency repairs only

We’re continuing to serve our residents but due to staff shortages Axis can only deal with EMERGENCY repairs right now. Please do not contact Axis or Estuary with urgent or routine repairs as we have to prioritise emergencies only. We are really sorry about this and appreciate your understanding.
Supplier Invoices

Please note that as of 19th March 2020, all suppliers and contractors should email invoices/statements to invoices@estuary.co.uk

Any posted items may not be received and processed in a timely manner due to temporary relocation and limitation in postal deliveries.

We appreciate your support and cooperation at this time.