Your Online Account

We’re aware of a cybersecurity vulnerability currently affecting websites worldwide. We’re investigating the potential impact on our systems and have taken some systems offline as a precau...

Former Estuary customer phone lines will be closed for staff training from 3pm on Wednesday 29th July and will reopen at 8.30am on Thursday 30th July.  Payments can still be made using the autom...

Our phone lines and web chat will be unavailable from 1.45pm and 3.15pm on Monday 29 June due to an employee event. Former Estuary customers: The repairs phoneline (0808 169 1969) will be available a...

We’re pleased to announce the launch of our Community Fund Grant programme, giving customers and local community groups the opportunity to apply for funding of up to £1,000 to support proj...