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Louise's Story
Hi, I’m Louise, a member of The Residents’ Voice and Influence Panel – and I’m registered Deaf. I was born hearing but developed severe ear infections as a child, leading to...
Estuary Housing Association and CHP merging to create Delta Housing
In March 2025, we announced plans to explore a merger with Chelmsford-based CHP (Chelmer Housing Partnership) and recently consulted with customers on the proposed merger. At special meetings in Dece...
Update to our phone line opening hours – Friday 19th December
Please note that on Friday 19th December, our phone lines will now remain open until 3.00pm. Our lines will reopen as usual on Monday 22nd December at 8.30am. The repairs line 0808 169 1969 will rem...
Invisible Struggles, Real Impact: My Life With Disability
We’re grateful to a customer who has generously shared their personal experience of living with a disability. Their story provides an honest and powerful insight into the realities of fluctuatin...