Resident Voice and Influence Panel

Coasters with Resident Voice and Influence Panel Logo on a white background

The Resident Voice and Influence Panel (RVIP) is a group representing residents by monitoring our performance and ensuring we deliver high-quality services. Over the past year, RVIP has tackled key issues through activities such as complaints scrutiny, customer consultation in preparation for the upcoming merger, and taking part in local action days. Members have participated in community events, reviewed service improvements, and received training to enhance accountability. By working closely with us, RVIP continues to drive positive change. Explore our latest projects and see how we’re making a difference.

Meet the team!

Our Achievements - Driving change through resident voices

Over the past year, the Resident Voice and Influence Panel (RVIP) has played a vital role in shaping services and strengthening accountability. From scrutinising performance and influencing key decisions to representing residents at events and forums, RVIP members have been actively involved in making sure resident voices are heard and acted upon. Their dedication, insight, and collaboration have led to meaningful improvements across the organisation. Read some of the key achievements that showcase the impact RVIP has made.

RVIP Meetings

The RVIPs take part in a range of meetings to ensure residents’ voices influence decisions at every level. They attend their main group meeting each month, where they review key updates and actions (see meeting notes.) In addition, RVIPs participate in focused sub-group meetings that hold Estuary to account in specific areas of service. These sub groups cover topics such as Repairs in the Responsive Repairs and Voids Meeting, Health & Safety, Equality, Diversity and Inclusion, and Safeguarding, allowing RVIPs to scrutinise performance and drive improvements where they matter most.

Image of a Hand Holding Pen Taking Notes

 

Introduction to Scrutiny

The Resident Voice and Influence Panel (RVIP) carries out independent scrutiny reviews to ensure our housing services are effective, fair, and truly shaped by residents’ experiences. As a tenant-led process, scrutiny allows RVIP members to examine how services are delivered, explore performance data, gather feedback from fellow residents, and openly challenge where improvements are needed. Acting as “critical friends,” the panel conducts in-depth reviews of specific service areas such as fly-tipping or complaints and provides evidence-based recommendations to help us strengthen accountability, transparency, and service quality. Through this work, the RVIP ensures residents have a powerful voice in driving positive change across our communities.

Take a look at recent scrutiny reviews here!

Tpas 2024 - 2027

Image Of tpas Logo Confirming Accreditation 2024 to 2027

We're really pleased with our Tpas re-accreditation! 

By undertaking the accreditation process, we demonstrate our commitment to customer engagement. This provides assurance that our ways of working with customers are effective and offer the best value for money. 

Achieving Tpas accreditation demonstrates we are developing a strong culture of involvement across Estuary to create business improvements with our customers.

Learn more about Tpas at https://www.tpas.org.uk/about-tpas  

Included in our membership is a range of learning materials for residents (and our staff, too!). Please sign up to take a look at what’s on offer at https://www.tpas.org.uk/landlord/employee/create-member/55