It’s important to make sure you get all the help your entitled to, including benefits and tax credits. You can use this helpful calculator to see what you may be entitled to:
Affordability calculator for new tenants
We're here to help with applications and answer any questions you might have.
Or call 0300 304 5000
We're not able to give debt advice, so we have partnered with the Money and Pensions Service. We can make a direct referral for you or give you the details to contact them directly.
We know our customers face challenging financial times. Unexpected costs or loss of income can tip the balance for those who might already be struggling. We want to prevent the use of high-cost credit or loans from dishonest lenders.
The One Estuary Fund (formerly the Tenants Emergency Assistance Fund) is available to help you cope with a sudden emergency or to help with longer-term solutions.
Residents who receive an award from this fund are not expected to make any payment back. Items and services are provided as gifts. The limit for One Estuary Fund applications is £500 per household per 12 months.
Download the form and email us
If you are having difficulties, give us a call and let us help.
You can apply for assistance directly. Where a support need is identified, we will help with the process.
Support takes many forms. Below are some examples where we have assisted in the past. If what you need is not on the list, still apply as we may still be able to help you. Each application will be considered on its own merits, where there are proven financial concerns.
Examples of support include:
Please note: This fund cannot be used to assist with payments for loans or, non-Estuary Housing Association debt.
Your application is reviewed by our Benefits Officers. They will complete an in-depth assessment to make sure you are receiving the correct benefits. They will also work with Housing and Income Officers to discuss your case. Sometimes we may need to visit you to obtain more details.
We aim to decide within 5 working days of receiving all the information we need. However, this may vary depending on the reason and the complexity of the application. We will keep you informed of the progress of your application.
We will discuss all available options as part of the application process. We will help you apply for:
Please note: We are not registered to give debt advice. If you need this type of advice, we can help with a referral to the Money & Pensions Service. Alternatively, we can give you information of other regulated debt advice services.
If you need more day-to-day support, we can make referral to a floating support service.