This page is being worked on and updates will be made shortly. Some information may be missing or out of date. Please check back soon.
This is where you can find information relating to the management of the homes we provide, in line with the STAIRs publication scheme.
STAIRS is an important part of a new regulatory framework that builds on the Regulator of Social Housing’s ‘Transparency, influence, and accountability’ consumer standard.
| Item | Information |
| Senior staff names and roles | Delta Housing - Exec Team |
| Organisation structure | Delta Housing - Exec Team |
| Governance arrangements |
| Item | Information |
| Spending | |
| Grants | |
| Use of service charge revenue | |
| Rent collection | |
| Rent rates | |
| Service charges for shared owners | Varies per scheme. Please contact us for information. |
| Compensation and redress |
Estuary
CHP
|
| Item | Information |
| Plans |
CHP |
| Progress towards net zero |
Estuary |
| Stock transfers and mergers | |
| Handling of property moves | |
| Housing stock profile |
| Inspection outcomes |
CHP |
| Ratings | |
| Performance reviews | |
| Evaluation reports | Reports |
| Tenant Satisfaction Measures | |
| Media releases | |
| Complaint metrics | Annual Complaint Performance and Service Improvement Report - 2025-26 |
| Information request responses | We don't yet have any responses to publish, and are reviewing how we might share this information in future. |
| Health & Safety performance and assessments | |
| Maintenance work | |
| Number of evictions |
|
| Anti-social behaviour |
EstuaryCHP |
| Staffing and training | |
| Complaints handling, procedures and performance |
EstuaryCHP |
| Communication and customer service | |
| Data handling and privacy | |
| Environmental and energy efficiency information |
EstuaryCHP |
| Item | Information |
| Description of services | |
| Advice and guidance for tenants | |
| Occupancy rights |
EstuaryCHP |
| Estate management, management of communal areas and boundary issues |
Estuary |
| Property conditions, repairs and improvements to property |
EstuaryCHP |
Item |
Information |
| Our Supported Living Services | Supported Living |
| Our Community Living Services | Community Support |
| Information held in registers required by law |
CHP
|
| Other lists and registers relating to the management of social housing |
EstuaryCHP |
| Item | Information |
| Policies relating to the management of social housing |
EstuaryCHP |
If you’re a Delta customer and you’re not satisfied with the information we're publishing about our social housing activities, you can request an internal review by emailing dpo@chp.org.uk. We’ll aim to respond to your request for review within 30 calendar days of receiving it.
If you’re unhappy with our response following a review, you can raise a complaint through our internal complaints process.
You can use our accessibility toolbar at the top of this page to adapt this website to suit your needs. If you need information in an alternative format, such as audio, hard copy, or large print, we’ll provide it. You can also make an appointment to view information at our offices.