1. Your Home

    1. Finding a Home
    2. Tenants
      1. Delta Resident Information Pack
      2. You Said, We Did
      3. Home Visit Programme
      4. Carrying Out Home Improvements
      5. Tenancy Overview
        1. Reporting a Loss of Life
        2. Mutual Exchange
      6. Ending Your Tenancy
      7. How To Pay Your Rent
      8. Rent and Service Charges
        1. Rent and Service Charge Changes FAQs
        2. Energy Section 20
      9. Lettings Policy
      10. Tenancy Policy
      11. Social Housing Waiting List
    3. Leaseholders and Owners
      1. HomeBuy Customers FAQs
      2. Selling a Leasehold Property
      3. Leaseholder Service Charges
      4. Private Retirement Homes
    4. Shared Ownership
      1. Shared Ownership - Property Search
      2. Resale and Staircasing
      3. Subletting
    5. Repairs, Maintenance and Safety
      1. Repairs and Maintenance
        1. Missed Appointments
      2. Planned Maintenance
      3. Home Safety
        1. Awaab's Law and Your Rights
        2. Condensation, Damp, Mould and Ventilation Systems
          1. Awaab's Law
          2. Condensation, Damp and Mould
          3. Ventilation Systems
        3. Fire Safety
          1. Fire Safety Leaflets
          2. Barbecues, Bonfires and Fireworks
        4. Gas Safety
        5. Electrical Safety
        6. Water Hygiene
        7. Asbestos
      4. Building Safety
        1. Building Safety Overview
        2. Lift Safety
        3. Fire Safety in Apartment Buildings
        4. Communal Areas
        5. Mandatory Occurrence Reporting
        6. Building Specific Information
          1. Kings House
            1. Building Safety Resident Engagement Strategy - Kings House
          2. Vickers House
            1. Building Safety Resident Engagement Strategy - Vickers House
          3. Kings House - Gas Repair Updates
      5. Looking After Your Home
      6. Adaptions and Accessibility
      7. Cleaning and Gardening
      8. Maintenance Videos
    6. Get Involved!
      1. Resident Newsletter
        1. Resident Newsletter - Autumn/Winter 2025/26
        2. Resident Newsletter Spring/Summer 2025
        3. Resident Newsletter - Autumn/Winter 2024
        4. Resident Newsletter 2023
        5. Resident Newsletter Spring 2024
      2. Lessons Learnt Project Group
      3. Customer Voice Roadshows
      4. Customer Engagement Strategy
      5. Estuary in Bloom
      6. TSM Survey - Tenant Satisfaction Measures
        1. TSM Quarterly Results
      7. Resident Voice and Influence Panel
        1. Scrutiny Reviews
        2. Customer EDI Forum - Resident Voice and Influence Panel - Website
        3. RVIP Meeting Notes
    7. Market Rent
      1. Market Rent Homes Policy
    8. Financial Help and Assistance
    9. Anti-Social Behaviour - ASB
      1. ASB Policy

  2. Supported Living

    1. Community Support
    2. Supported Living
      1. Supported Care Properties
    3. Voice Newsletter

  3. Careers

    1. Equality, Diversity and Inclusion

  4. Contact Us

    1. Estuary and CHP Merger
      1. Estuary and CHP Merger Details
      2. Estuary and CHP Merger FAQs
    2. Our Secure Mail System
    3. Website Feedback

  5. About Us

    1. Equality, Diversity and Inclusion at Estuary
      1. Equality, Diversity and Inclusion Strategy
      2. Equality, Diversity and Inclusion Policy
      3. Equality, Diversity and Inclusion Action Plan
    2. Events
      1. Past Events
    3. Who We Are
      1. Board and Committee
        1. Preferred Board and Committee Composition Statement
      2. Executive Team
    4. Governance, Compliance and Policy
      1. Policies
      2. Procurement - Work With Us
        1. Working With Suppliers and Contractors
      3. Regulation and Co-Regulation
      4. Subject Access Request Form
      5. STAIRs - Social Tenant Access to Information Requirements
      6. Board of Management Meetings Summary
      7. Governance Framework
        1. Summary of Board and Committee Terms of Reference
    5. Reporting
      1. Annual and Financial Reports and Strategies
        1. Annual Report - 2024-25
        2. Annual Report - 2023-24
        3. Annual Report - 2022-23
        4. Annual Report 2021-22
        5. Annual Report 2021
        6. EHA Audited Financial Statements - Year Ending 31 March 2022
        7. Environmental, Social and Governance (ESG) Summary Report 2024-25
        8. Environmental, Social and Governance (ESG) Summary Report 2023-24
        9. Environmental, Social and Governance (ESG) Summary Report 2022/23
      2. Performance Information Summary
      3. Tenant Satisfaction Measures
    6. Customer Services
      1. Feedback, Compliments and Complaints
        1. Annual Complaints Performance and Service Improvement Report
          1. Annual Complaint Performance and Service Improvement Report 2025-26
          2. Annual Complaints Performance and Service Improvement Report 2023-24
          3. Annual Complaints Performance and Service Improvement Report 2024-25
        2. Learning Points
    7. Safeguarding
      1. Modern Slavery and Human Trafficking
      2. Duty of Candour Policy
      3. Domestic Abuse
      4. Clare's Law
    8. Service Standards - Our Promise
      1. Anti Social Behaviour Standard
      2. Repairs Service Standard
      3. Customer Service Standard
      4. Estate Services Standard
    9. Useful Links

  6. Your Online Account