1. Your Home

    1. Finding a Home
    2. Tenants
      1. Home Visit Programme
      2. You Said, We Did
      3. Carrying Out Home Improvements
      4. Tenancy Overview
        1. Reporting a Loss of Life
        2. Mutual Exchange
      5. How To Pay Your Rent
      6. Rent and Service Charges
        1. Rent and Service Charge Changes FAQs
        2. Energy Section 20
      7. Lettings Policy
      8. Tenancy Policy
      9. Social Housing Waiting List
      10. Kings House - Gas Repair Updates
    3. Leaseholders and Owners
      1. HomeBuy Customers FAQs
      2. Selling a Leasehold Property
      3. Leaseholder Service Charges
      4. Private Retirement Homes
    4. Shared Ownership
      1. Shared Ownership - Property Search
      2. Resale and Staircasing
      3. Shared Ownership Application
    5. Repairs, Maintenance and Safety
      1. Aids and Adaptations
      2. Building Safety
        1. Asbestos
        2. Building and Block Safety
          1. Kings House
            1. Building Safety Resident Engagement Strategy - Kings House
          2. Vickers House
            1. Building Safety Resident Engagement Strategy - Vickers House
        3. Electrical Safety
        4. Fire Safety
          1. Barbecues, Bonfires and Fireworks
        5. Gas Safety
        6. Lift Safety
        7. Water Hygiene
      3. Condensation, Damp, Mould and Ventilation Systems
        1. Ventilation Systems
      4. Cleaning and Gardening
      5. Repairs
        1. Missed Appointments
      6. Maintenance Videos
      7. Storage Heaters
      8. Works to your Home
    6. Get Involved!
      1. Resident Newsletter
        1. Resident Newsletter Spring/Summer 2025
        2. Resident Newsletter - Autumn/Winter 2024
        3. Resident Newsletter 2023
        4. Resident Newsletter Spring 2024
      2. Lessons Learnt Project Group
      3. Axis Community Funding
      4. Customer Voice Roadshows
      5. Customer Engagement Strategy
      6. Estuary in Bloom
      7. TSM Survey - Tenant Satisfaction Measures
        1. TSM Quarterly Results
      8. Resident Voice and Influence Panel
        1. Meet the Resident Voice and Influence Panel
        2. RVIP Meeting Notes
    7. Market Rent
    8. Financial Help and Assistance
    9. Anti-Social Behaviour - ASB
      1. ASB Policy

  2. Supported Living

    1. Community Support
    2. Supported Living
      1. Supported Care Properties
    3. Voice Newsletter

  3. Careers

    1. Equality, Diversity and Inclusion

  4. Contact Us

    1. Merger Consultation
      1. Merger Consultation Details
      2. Merger Consultation FAQs
    2. Our Secure Mail System
    3. Website Feedback

  5. About Us

    1. Equality, Diversity and Inclusion at Estuary
      1. Equality, Diversity and Inclusion Strategy
      2. Equality, Diversity and Inclusion Policy
      3. Equality, Diversity and Inclusion Action Plan
    2. Events
      1. Past Events
    3. Who We Are
      1. Board and Committee
        1. Preferred Board and Committee Composition Statement
      2. Executive Team
    4. Governance, Compliance and Policy
      1. Procurement - Work With Us
        1. Working With Suppliers and Contractors
      2. Regulation and Co-Regulation
      3. Board of Management Meetings Summary
      4. Governance Framework
        1. Summary of Board and Committee Terms of Reference
    5. Reporting
      1. Performance Information Summary
      2. Annual and Financial Reports and Strategies
        1. Annual Report - 2023-24
        2. Annual Report - 2022-23
        3. Annual Report 2021-22
        4. Annual Report 2021
        5. EHA Audited Financial Statements - Year Ending 31 March 2022
        6. Environmental, Social and Governance (ESG) Summary Report 2022/23
        7. Environmental, Social and Governance (ESG) Summary Report 2023-24
      3. Tenant Satisfaction Measures
    6. Customer Services
      1. Feedback, Compliments and Complaints
        1. Annual Complaints Performance and Service Improvement Report
          1. Annual Complaints Performance and Service Improvement Report 2023-24
          2. Annual Complaints Performance and Service Improvement Report 2024-25
        2. Housing Ombudsman Self Assessment
          1. Housing Ombudsman Self Assessment - Updated July 24
          2. Housing Ombudsman Self Assessment - Updated Sept 2025
        3. Learning Points
    7. Safeguarding
      1. Modern Slavery and Human Trafficking
      2. Duty of Candour Policy
      3. Domestic Abuse
      4. Clare's Law
    8. Service Standards - Our Promise
      1. Repairs Service Standard
      2. Anti Social Behaviour Standard
      3. Customer Service Standard
      4. Estate Services Standard
    9. Useful Links

  6. Your Online Account