Our officers may also ask you some questions about support needs when you contact our call centre.
Our officers may also ask you some questions about support needs when you contact our call centre.
Safeguarding
Abuse, neglect or harm of any kind, is always unacceptable.
We're committed to doing everything in our power to keep people safe.
We have a key safeguarding role to play, alongside professionals in social care, health and the police, in keeping people safe.
The #Safetosay campaign developed a new approach to safeguarding. We want to maintain a strong safeguarding culture so will take every opportunity to openly discuss safeguarding issues and encourage all staff at all levels (and customers) to speak up if something doesn’t seem right.
Safeguarding Contacts
Safeguarding Children and Young Adults
If you are concerned that a child or young person is being harmed or neglected or is at risk of this you should contact the below:
Where there are concerns about the immediate welfare or safety of a child/young person:
During working hours:
Essex: 0345 603 7627
Southend: 01702 215007
Thurrock: 01375 652802
Out of hours:
(5.30pm - 9.00am Monday - Thursday, 4.30pm Friday - 9.00am Monday and Bank holidays)
Southend and Essex:
Tel: 0345 606 1212
Email:
fct@southend.gov.uk (Southend)
Emergency.DutyTeamOutOfHours@essex.gov.uk (Essex)
Thurrock:
Tel: 01375 372468
NSPCC Child Protection Helpline: 0808 800 5000
Police: 101 or 999
Childline: 0800 1111 (Free)
If you would like further information about the Southend Local Safeguarding Children Board (LSCB) you can do so by visiting https://www.safeguardingsouthend.co.uk/ and Essex Safeguarding Children's Board you can do so by visiting: www.escb.co.uk
Safeguarding Adults
Abuse of adults is never okay. If you are being abused, or believe that someone is being abused it is vital that you tell someone. Do this as soon as you can using one of the contact numbers below:
Police : 101 or 999
Social Care Direct: 0345 6037630 - Essex - Southend :01702 215008 - Thurrock: 01375 511000
If you would like further information about the Essex Safeguarding Adults Board you can do so by visiting: www.essexsab.org.uk
Details of other useful Safeguarding website links for other areas are also available.
Children's Mental Health Support
Children’s Mental Health Support
Children's mental health support – Livewell Southend
Place2Be
How to support your child's mental health – Place2Be
Young Minds
Mental Health Support For Young People | YoungMinds
Kids Inspire
South East and Central Essex Mind
Havering Mind
Barnardos
Safeguarding Leads
Our + Corporate Safeguarding Policy[pdf] 464KB document is available to download and includes the details of our Safeguarding Leads.
Our Strategic Safeguarding Lead is:
Helen Gregory – Director of Customer Services
Contact details: 0300 304 5000
helen.gregory@estuary.co.uk
Our Housing Operational Safeguarding Lead is:
Susan Harland - Housing Operations Manager
Contact details: 0300 304 5000
susan.harland@estuary.co.uk
Our Supported Living Operational Safeguarding Lead is:
Lucy Drake - Head of Care and Support Operations
Contact details: 0300 304 5000
lucy.drake@estuary.co.uk